Experience with CRC's move from DHL to SkyNet?

[DR ◣◢]

Look into using a forwarding service like Postbox Courier.

 

You can buy Shimano etc as it ships to a UK address and gets shipped into SA much faster with lower admin fees. Painless process.

 

Mask your IP with a VPN service.

[Dexter-morgan]

I have sent this Thread to some big shot at DHL maybe he can pull some strings to get it back.

[Thermophage]

So after avoiding CRC for a while, mostly because of the switch to Skynet, I needed rims and they were on good discount at CRC, so decided to test...

Here's the timeline so far...

17 June - Shipped from CRC

18 June - Left UK

19 June - Arrived in JHB

wait wait wait

21 June - Received customs forms from skynet

21 June - Completed and returned midday

24 June (this morning 08:30) - emailed to ask wtf is going on with invoice and whether the forms were filled in correctly for them (as had never dealt with them before and DHL had a diff system the few times I'd used them).

As yet, no response and no invoice. Kinda feel they sat on their backsides a bit too long.

 

DHL had such a rad system. You'd register with them once. Thereafter an email with a link to pay all duties, VAT and fees online and it would clear immediately. Non of this wait another 2 days after you paid the invoice BS.

Come now Skynet, has nobody form your company taken this thread and what appears to be multiple complaints seriously...?

let's hope they jack it up today and at the very damn least get me the invoice

[Budza]

So after avoiding CRC for a while, mostly because of the switch to Skynet, I needed rims and they were on good discount at CRC, so decided to test...

Here's the timeline so far...

17 June - Shipped from CRC

18 June - Left UK

19 June - Arrived in JHB

wait wait wait

21 June - Received customs forms from skynet

21 June - Completed and returned midday

24 June (this morning 08:30) - emailed to ask wtf is going on with invoice and whether the forms were filled in correctly for them (as had never dealt with them before and DHL had a diff system the few times I'd used them).

As yet, no response and no invoice. Kinda feel they sat on their backsides a bit too long.

 

DHL had such a rad system. You'd register with them once. Thereafter an email with a link to pay all duties, VAT and fees online and it would clear immediately. Non of this wait another 2 days after you paid the invoice BS.

Come now Skynet, has nobody form your company taken this thread and what appears to be multiple complaints seriously...?

let's hope they jack it up today and at the very damn least get me the invoice

Rims arrived yet?

[Thermophage]

Rims arrived yet?

Yeah they arrived about 10 working days after getting to Skynet and after multiple emails where I told them how poor their service was compared to how DHL was.

[Thomo]

Yeah they arrived about 10 working days after getting to Skynet and after multiple emails where I told them how poor their service was compared to how DHL was.

Things arrive eventually.

Order from them if prices are great and not in a hurry.

Otherwise shop elsewhere ...

[Thermophage]

Things arrive eventually.

Order from them if prices are great and not in a hurry.

Otherwise shop elsewhere ...

Or continually pressure them whenever possible to return to using DHL.

Order Fri morning, receive Monday afternoon or Tuesday morning.

[Thomo]

Or continually pressure them whenever possible to return to using DHL.

Order Fri morning, receive Monday afternoon or Tuesday morning.

CRC have no apparent interest in addressing this.

And if not, at least afford me the option of choosing courier albeit at a premium.

[Thermophage]

CRC have no apparent interest in addressing this.

And if not, at least afford me the option of choosing courier albeit at a premium.

For sure.

Have actively avoided going CRC in the last year or two for 2 main reasons.

1) SkyNet

2) A lot of local options are actual similarly priced such that it's not worth the effort.

[Veebee]

Skynet isnt getting any better... guess they just no geared to be quick and efficient.

My last purchase from CRC got into the country in 1 day, then I had to chase Skynet to get sorted. Took them 5 days to send me the clearing instructions and then another 2 days for the invoice and 2 days for local delivery.

[Traveler]

Emailed CRC to complain again about Skynet's ridiculous "admin" fees

[Thomo]

Emailed CRC to complain again about Skynet's ridiculous "admin" fees

I hope you're not expecting a meaningful response ...

[Mohs]

I made an order. at CRC ....7 days later item was at my front door. yes, admin and all was expensive but besides that all good.  

[plane^driver]

I often order from CRC and gets sent to my front door in Hong Kong. On average 3 or 4 days and that's with SkyNet. So it may not be a actual CRC problem but more so just another problem in SA. 

[urbanroyal]

I often order from CRC and gets sent to my front door in Hong Kong. On average 3 or 4 days and that's with SkyNet. So it may not be a actual CRC problem but more so just another problem in SA.

Nope...its a Skynet SA problem...because Merlin Cycles send their goods via UPS ...and they are jacked up...infact my last order came a day earlier than expected...you know what's it like to get a call from your wife and say the UPS guy is there with your cycling stuff and you haven't told her...????‍♂️????‍♂️????‍♂️

[kosmonooit]

There are a lot of 'local; problems - DHl Express for example which MyUS.com uses if you select the cheapest option. Parcel gets to SA quickly but once here the left hand does not know what the right hand is doing to put it mildly. Any  attempt to coordinate will fail miserably and often at one's expense.