thebob Posted September 6, 2018 Posted September 6, 2018 Hi all Anyone have a contact at Scott SA. My LBS is trying to support me with an issue I'm having with the Twinloc on my bike, but it seems that there is a bit of a lack of support from Scott. I'd just like to speak to someone there to try get to the bottom of the issue and get my bike running as it should
SuperDooperSnooper Posted September 6, 2018 Posted September 6, 2018 Contact on the Hub used to be @JoggiePrinsloo. May still be. But good luck - Scott SA has of late been very disinterested with regards to customer care to existing customers. Focus seems to be more on pushing the sales whilst Nino is still cresting the wave. But that is my experience. Other may feel differently.
thebob Posted September 6, 2018 Author Posted September 6, 2018 Shot! Sent a PM and an email Let us see what happens
Danger Dassie Posted September 6, 2018 Posted September 6, 2018 Generally found them responsive. Joggie is currently in Lenzerheide with the Scott Sram team for World Champs, so there's no guarantee of when he'll see your message. Best might be to tweet him and Scott Sports directly and/or via one of their channels below. Never hurts to cc the international account as well. https://www.scott-sports.com/za/en/company/contacthttps://www.facebook.com/ScottAfrica/ ImpressumSCOTT SPORTS AFRICA2 Hereford Drive, Longmeadow Business Estate WestEdenvale, Johannesburg, South AfricaOffice: +27 11 201 4000
LeoKnight Posted September 6, 2018 Posted September 6, 2018 Hi all Anyone have a contact at Scott SA. My LBS is trying to support me with an issue I'm having with the Twinloc on my bike, but it seems that there is a bit of a lack of support from Scott. I'd just like to speak to someone there to try get to the bottom of the issue and get my bike running as it should Whats the problem you having with the twin lock?
thebob Posted September 6, 2018 Author Posted September 6, 2018 Whats the problem you having with the twin lock? Not releasing properly from lockout, to traction control to descend mode Generally found them responsive. Joggie is currently in Lenzerheide with the Scott Sram team for World Champs, so there's no guarantee of when he'll see your message. Best might be to tweet him and Scott Sports directly and/or via one of their channels below. Never hurts to cc the international account as well. https://www.scott-sports.com/za/en/company/contact https://www.facebook.com/ScottAfrica/ ImpressumSCOTT SPORTS AFRICA2 Hereford Drive, Longmeadow Business Estate WestEdenvale, Johannesburg, South AfricaOffice: +27 11 201 4000 Tried messaging them via FB. Will try the website. Thanks!
thebob Posted September 6, 2018 Author Posted September 6, 2018 I am getting the feeling of what Kirk is going through trying to deal with these guys. Message at them on FB today around 12:00. Zero response and it is now 17:00, but their FB stream is active. Wonder how welcoming they'd be if I dropped in at their Modderfontein HQ tomorrow afternoon
Simon Kolin Posted September 6, 2018 Posted September 6, 2018 Scott Sports South Africa - Gareth Lee (Sales Administration Manager) He's always helpful gareth.lee@scott-sports.co.za
BaGearA Posted September 6, 2018 Posted September 6, 2018 He now works elsewhere.damn ....I'm so behind
Eugene Posted September 6, 2018 Posted September 6, 2018 Philip Erasmushttps://www.rushsports.co.za/pages/about-us
thebob Posted September 6, 2018 Author Posted September 6, 2018 Scott Sports South Africa - Gareth Lee (Sales Administration Manager) He's always helpful gareth.lee@scott-sports.co.zaBugger! No luck for me. Lee also also away until next week
thebob Posted September 13, 2018 Author Posted September 13, 2018 So, I have PM's and emailed Joggie, emailed Gareth, send a message to Scott SA via Facebook and via their website. So far I have got no response at all. Pretty piss poor IMO. Either not interested at all or their IT infrastructure is up to ****!
Dicky DQ Posted September 13, 2018 Posted September 13, 2018 So, I have PM's and emailed Joggie, emailed Gareth, send a message to Scott SA via Facebook and via their website. So far I have got no response at all. Pretty piss poor IMO. Either not interested at all or their IT infrastructure is up to ****!So how many days has it been since you sent whatever? A week to get back to you seems fair.
thebob Posted September 13, 2018 Author Posted September 13, 2018 So how many days has it been since you sent whatever? A week to get back to you seems fair. Been exactly a week. In my world if we take more than a day to get back to customer it's groot *** en hare, what makes a cycling world different?
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