JDEls Posted February 12, 2019 Posted February 12, 2019 Hi As I am a newbie, I took my MTB to Cyclelab on Sunday for a proper setup, it turned out that the stem on my handlebar was a bit long, so they replaced it with a smaller "Ryder" stem. As I got home I realised that the brand new stem has cracked. My wife took my bike back to the store yesterday for them to check it out - my initial thoughts were that it was perhaps over torqued. They replaced the stem with a new "Ryder". Last night as I prepped my bag for today's ride I saw once again that the second new stem has cracked. As before, I did not touch my bike at all, the stem just seems to break on its own. What can it be? How do I resolve this issue as I don't have much confidence getting on my bike should they replace the stem again today.Is Ryder a knock off brand? See photo.
Meezo Posted February 12, 2019 Posted February 12, 2019 Yjor Over torque'dBad batchHandlebar diameter perhaps smaller than the stem Ryder has been around for sometime, and over lifetime warranty, so to say they are a knock off brand not quite. Difficult to say how it was caused, but that looks terminal
DieselnDust Posted February 12, 2019 Posted February 12, 2019 I've had several Ryder stems. At one point i had one in every size because I loan them to friends I was helping with bike fit. None of them ever broke. The stem on your bike has definitely been overtightened. Look at the non existent gap between the face plate and the stem body.you need a better local bike shop .......fast!
madmarc Posted February 12, 2019 Posted February 12, 2019 Tell them you want your money back - And then go to a proper bike fit specialist - I use Aaron Brown at CycleFit - Costs more but like I said they are proper
JDEls Posted February 12, 2019 Author Posted February 12, 2019 What baffles me, is the fact that two different people replaced the stems. 1st replacement done by the tech setting up the bike.2nd replacement done by the workshop. This made me think that it was perhaps poor quality equipment they fitted.
Allrounder Posted February 12, 2019 Posted February 12, 2019 Maybe the guys working on the bikes has no or poor training and do not use torque wrenches?
Allrounder Posted February 12, 2019 Posted February 12, 2019 I have used many many ryder products over the years. not poor quality at all. Still use a ryder seatpost.
Captain Fastbastard Mayhem Posted February 12, 2019 Posted February 12, 2019 That's been over-torqued. May also have been a bad batch, but definitely looks over-torqued
Thomo Posted February 12, 2019 Posted February 12, 2019 Ryder generally offers good value products.Possible that they had a bad production run.Surely even the worst mechanics/technicians/sales people couldn't over torque twice to that extreme.?
Dirkitech Posted February 12, 2019 Posted February 12, 2019 Yjor Over torque'dBad batchHandlebar diameter perhaps smaller bigger than the stem Ryder has been around for sometime, and over lifetime warranty, so to say they are a knock off brand not quite. Difficult to say how it was caused, but that looks terminalif anything, a smaller bar will just slip out. Most likely over torqued (general consensus) and at the entry level of stems, the bolts may be stronger and don't shear.But in all honesty, the part breaks into 2 pieces and then cracks along the central spine suggests a high tension in the upper bolts
Swany05 Posted February 12, 2019 Posted February 12, 2019 Ryder offers a lifetime warranty on their products. Definitely not a knock off brand, the only thing thats a knock off here is the bike "mech" that over tightened your face plate. Take it back, insist on a refund and find a better bike shop to do business with. Even with the best products when installed incorrectly could cause catastrophic failure and incur medical/dental costs
Eugene Posted February 12, 2019 Posted February 12, 2019 If it's been over tightened, check your handle bar for damage. If they over tightened the bolts on the bar, they may have done the same to the steerer. Also check that for damage especially if it's carbon.
Swany05 Posted February 12, 2019 Posted February 12, 2019 With this in mind id actually have the bike checked thoroughly before riding again If it's been over tightened, check your handle bar for damage.If they over tightened the bolts on the bar, they may have done the same to the steerer. Also check that for damage especially if it's carbon.
Allrounder Posted February 12, 2019 Posted February 12, 2019 With this in mind id actually have the bike checked thoroughly before riding again Indeed. coming down at speed is not fun.
RobertWhitehead Posted February 12, 2019 Posted February 12, 2019 If you went to Cyclelab on Lynnwood I'm not surprised - I mean the majority of sales people there looks like they just came out of school, the power of the youffff - "jonk and jikkerig" . Ryder is a good product as everyone before me has mentioned . There's a list of other bike shops in and around the PTA east area I would much rather suggest - 4-5 comes to mind. Get a new stem and do not let them fit it for you
V12man Posted February 12, 2019 Posted February 12, 2019 Overtorqued for sure - insist on a new handlebar as well... INSIST!!!
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