BOA parts replacement service

[cclovescycling]

Thanks for the forum. Also sent in my claim today ! This is amazing service. 

[Rudii]

Even in the middle of lockdown last year they had the same excellent service

[warrenblunden]

Absolutely amazing service from BOA replacement parts. 
 

I had a issue where my dial broke on Sunday 24th October. I read up about this topic on bike hub thanks to the guys who posted previously, I followed the warranty instructions. 
 

Within 10mins I had a response and a email fo say a tracking number would be sent to me. Today Friday 29th October I received a set of 2 brand new replacement parts! Can’t believe the service. This is world class service and so nice to deal with a company that is so efficient. 
 

Thanks to the guys who added the topic above. 
 

Thanks Boa - ????????

[cadenceblur]

A brand that backs up their product! So refreshing.

[love2fly]

I had to replace Boas on a set of Bontrager MTB shoes. They really are the bees knees. I reckon Rolls Royce are the Boa's of car manufacturers!

[Curbie]

To say that I am 😲😳 (pleasantly surprised) would be very much an understatement so early in 2022 and in today's Day & Age !!

I placed my warranty claim last week Wednesday 12 January and having been kept informed throughout by DHL - the parcel was delivered early this morning, less than 3 working days !!!

I also only came across this thread by chance so Win Win all 'round 

😎

 

[JBK]

Thanks so much for this thread - I google searched for where I buy a new BOA and found this thread. 

My one cable is missing a portion of the housing and the clasp has started slipping.

I uploaded my claim now - took all of about 2 minutes and got an immediate response. 

Let's see from here - I'll update as I hear. 

[Smartie]

BOA have excellent service. A month or so ago I completed the warranty claim for new dials. Got immediate response, items shipped with DHL, delivered 3 working days later!

[Newbie321]

Went through the process last week, got my new dials a couple of days later. They where even an upgrade on my last pair. Was very impressed!

Edited March 20, 2022 by Newbie321

[JBK]

On 3/20/2022 at 12:25 PM, JBK said:

Thanks so much for this thread - I google searched for where I buy a new BOA and found this thread. 

My one cable is missing a portion of the housing and the clasp has started slipping.

I uploaded my claim now - took all of about 2 minutes and got an immediate response. 

Let's see from here - I'll update as I hear. 

Yup - logged the claim on Sunday arvie - the new BOA dials (complete set) arrived this afternoon with DHL - 4 days from receipt of my claim.!! Amazing service.

[Titanium Rocket]

Must just add my experience:

1. The ratched on my one dial was faulty from day of purchase. Couldn't take them back to the shop, it was in another city miles away from where I live.
2. Ordered a replacement from BOA online.
3. Complete set (both sides) arrived from Austria, 4 working days later. 

Brilliant service, thank you BOA. 

[Fausto Coppi]

So nice to read everyones experience here. I broke a right shoe BOA and put in a claim yesterday thanks to all the comments on this thread. I got a email saying the order is received so lets see how long it takes. Thank you to whoever posted the original information. Trek charges R 200 a dial  and im not actually sure they will fit most shoes? 

[Fausto Coppi]

On 5/25/2022 at 7:45 AM, Titanium Rocket said:

Must just add my experience:

1. The ratched on my one dial was faulty from day of purchase. Couldn't take them back to the shop, it was in another city miles away from where I live.
2. Ordered a replacement from BOA online.
3. Complete set (both sides) arrived from Austria, 4 working days later. 

Brilliant service, thank you BOA. 

Did you have to pay vat to fed ex or any other charges? They wanting to hit me with customs charges etc ? 

[Smartie]

24 minutes ago, Tman35 said:

Did you have to pay vat to fed ex or any other charges? They wanting to hit me with customs charges etc ? 

Odd, I paid nothing (and I am sure others have had the same). No customs charges - something must have gone wrong here.

 

I had a similar issue before with customs (this was through the Post Office though - should be similar with FedEx as SARS would give the instruction) - ordered goods online and SARS added extra duty (over and above the usual customs charge and VAT) which was not supposed to be added. Bit of a process to fight this, but you need to request a review prior to paying - I did not know this and started the process after paying... still waiting for my refund which SARS agreed to after 2 months already (was told it can take up to 6 months).

Edited June 10, 2022 by Smartie

[Titanium Rocket]

29 minutes ago, Tman35 said:

Did you have to pay vat to fed ex or any other charges? They wanting to hit me with customs charges etc ? 

I didn't pay one cent, for anything.

[Fausto Coppi]

4 minutes ago, Titanium Rocket said:

I didn't pay one cent, for anything.

Thanks for the feedback I’ll contact BOA and ask what the issue. Just think 🤔 FedEx might have it all wrong 😑