Brawler Posted January 5, 2023 Share 15 hours ago, Edge_Design said: The worst part is you probably had to also pay a R200 admin fee to DHL to do the clearing on the small spare part shipped separately! Surprisingly not. DHL didn't ask for any money. Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3904332 Share on other sites More sharing options...
Brawler Posted January 5, 2023 Share 15 hours ago, Edge_Design said: That is the "Fedex" service where they just dump the package with the post office - Netherlands PO initially as with mine. Yours is probably sitting with customs in SA where the tracking won't be updated for 4 to 5 weeks and then SAPO will try to find a way to get it to you. In my case they sent it to the wrong post office in Cape Town and then lost it for 10 days while trying to get it the 30km to where it should be. I have suggested to CRC it is ridiculous charging that much to send something via the SAPO - if you have the same experience then please do the same and maybe one day they will listen. Looks like you are correct. I used https://parcelsapp.com/en to track it and lo and behold good old SAPO appeared. I just hope the bike appears in one piece now. Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3904334 Share on other sites More sharing options...
TheoG Posted January 5, 2023 Share I made the mistake to order 3 Italian brand cycling shirts from the States, a whopping 45% duty plus 15% VAT on them, that's flippen NUTS !!! Will not make that mistake again ! nonky 1 Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3904336 Share on other sites More sharing options...
The Ouzo Posted January 5, 2023 Share 1 hour ago, Brawler said: Surprisingly not. DHL didn't ask for any money. dont worry, according to my junk mail folder they are getting their admin money by asking people that have not ordered anything to pay them. I get at least one email a day from a range of courier companies saying my package is waiting for delivery I must just pay their admin fee. lol. (the problem comes when I eventually do order something, how will I know) Zebra and nonky 2 Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3904354 Share on other sites More sharing options...
Edge_Design Posted January 5, 2023 Share 1 hour ago, Brawler said: Looks like you are correct. I used https://parcelsapp.com/en to track it and lo and behold good old SAPO appeared. I just hope the bike appears in one piece now. They always seem to reach you in the end... My experience has been around 6 weeks delivery time. If it is damaged in any way, CRC are pretty good with assisting. Brawler 1 Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3904355 Share on other sites More sharing options...
Brawler Posted January 24, 2023 Share 4 weeks later... still no bike. Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3906694 Share on other sites More sharing options...
Phillippe Coetzee Posted January 24, 2023 Share 17 minutes ago, Brawler said: 4 weeks later... still no bike. Yours is going through the post office correct ? That sucks big time. What shipping company did you use ? Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3906702 Share on other sites More sharing options...
Meezo Posted January 24, 2023 Share Did CRC stop the Rand currency conversion chooser thingy? Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3906704 Share on other sites More sharing options...
Brawler Posted January 24, 2023 Share 6 minutes ago, Phillippe Coetzee said: Yours is going through the post office correct ? That sucks big time. What shipping company did you use ? CRC only gave me one courier option which was 140 pounds. It said shipping is 10 to 12 days. Originally it looked like FedEx due to the tracking link they sent me but I think it's regular ol snail mail that ends up with SAPO as edge said. Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3906709 Share on other sites More sharing options...
Jewbacca Posted January 24, 2023 Share 17 minutes ago, Meezo said: Did CRC stop the Rand currency conversion chooser thingy? Looks like it. I guess they assume we can't afford it or the calculator can't multiply by that many anymore..... BikeGenie, Meezo and Spookie 3 Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3906712 Share on other sites More sharing options...
Oodles Posted January 24, 2023 Share 4 minutes ago, Jewbacca said: Looks like it. I guess they assume we can't afford it or the calculator can't multiply by that many anymore..... Currency converter was a bit useless in any case. Banks convert at their sell rate at the time they process the transaction whereas the currency converter probably used some spot rate. Maybe they had too many queries on why the amount on your credit card statement didn't tie up to the website. Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3906716 Share on other sites More sharing options...
Jewbacca Posted January 24, 2023 Share 3 minutes ago, Oodles said: Currency converter was a bit useless in any case. Banks convert at their sell rate at the time they process the transaction whereas the currency converter probably used some spot rate. Maybe they had too many queries on why the amount on your credit card statement didn't tie up to the website. While what you say makes sense, it was easier for me to look at it in Rand value less british tax and have a rough idea what it would cost me, give or take a buffalo or 3. Now one has to do all sorts of sums just to get an incorrect price in Rand. Meezo 1 Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3906721 Share on other sites More sharing options...
Oodles Posted January 24, 2023 Share 6 minutes ago, Jewbacca said: While what you say makes sense, it was easier for me to look at it in Rand value less british tax and have a rough idea what it would cost me, give or take a buffalo or 3. Now one has to do all sorts of sums just to get an incorrect price in Rand. Their prices automatically exclude VAT when you select South Africa so you would have underestimated the price 😳 Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3906728 Share on other sites More sharing options...
Jewbacca Posted January 24, 2023 Share 4 minutes ago, Oodles said: Their prices automatically exclude VAT when you select South Africa so you would have underestimated the price 😳 Huh? Never mind Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3906732 Share on other sites More sharing options...
Brawler Posted February 9, 2023 Share Update on my order (at about day 50). CRC has contacted the courier and they are unable to locate the bike so have marked it as "lost in post". CRC has given me the option of full refund or send another bike. I've written to them asking if the next bike will be sent via another courier as I don't want this happening again. Meezo, TheoG, ChrisF and 1 other 4 Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3908726 Share on other sites More sharing options...
Brawler Posted February 14, 2023 Share The second bike has arrived! I insisted on DHL and it got here in 4 days. DHL is really organized. Unlike the other courier. Next time I won't take the chance if it's not DHL. Now what do I do if the first bike eventually arrives🤭 Spookie, Graham S and justinafrika 3 Link to comment https://forum.bikehub.co.za/topic/191965-chain-reaction-cycles/page/3/#findComment-3909560 Share on other sites More sharing options...
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