Advice on Silverback Wnty on a frame for a friend

[Bicycle Yard WESTERN CAPE]

I have a friend who's Silverback has these, and he has been servicing it religiously at his LBS and he hasn't ridden for about 8 months.

I gave it a once over and saw this. 

Should I just advise him to go to the shop he bought it from or register it online and work directly with SB.

Please advice on some experience, Don't really want him to have a struggle, with these oaks, he is a bit older .

 

[ChrisF]

I trust @KB280DT knows the process ... 😬

 

Couple of frame and wheel replacements ...

 

[Steady Spin]

Everything looks like paint damage to me. 

Doubt this will be warranty issue. 

[BaGearA]

Seems very specific around the bearings , like if you pull the pivots apart they might be rusted in place and silverback might refuse the warranty because the pivots aren't rotating due to lack of maintenance

 

That screw through the top eyelet is alloy and it looks hectic from the photos 🤷

 

best of luck 

[Prince Albert Cycles]

Go directly to Silverback . I approached them with a problem on a bike that was bought elsewhere.

Edited February 18, 2023 by Matt
Removed private number

[FirstV8]

The Silverback agency is now with CL and Daniel Amos is the correct person to work through . I had a problem with pivot bearings / bushes and he sorted it out . 

 

Edited December 26, 2022 by FirstV8

[dasilvarsa]

On 12/26/2022 at 1:47 PM, BaGearA said:

Seems very specific around the bearings , like if you pull the pivots apart they might be rusted in place and silverback might refuse the warranty because the pivots aren't rotating due to lack of maintenance

 

That screw through the top eyelet is alloy and it looks hectic from the photos 🤷

 

best of luck 

I think You Hit the Nail on the Head !