Naked insurance claim

[M L]

2 hours ago, ChrisF said:

 

Lets be real .... how many people can understand the policy wording ?

 

I rely 100% on my broker !!

Have you tried reading it? Might just be Naked, but you really don't need a law degree to read and understand it.

[Mongoose!]

28 minutes ago, M L said:

Have you tried reading it? Might just be Naked, but you really don't need a law degree to read and understand it.

Just be careful for "think you understand it" and how it will be applied by taking some fine print also into consideration. 

[Cat2forLife]

20 hours ago, The Ouzo said:

I wont comment on your other points, but this particular one stood out for me.

We have insurance for when things go wrong, whether our fault or not. As long as the damage was not intentional, it should not matter if he took the wrong line or a meteor fell out of the sky and hit the bike.

A meteor falling out of the sky would be considered an act of God, and therefor not covered  

[The Ouzo]

1 minute ago, Cat2forLife said:

A meteor falling out of the sky would be considered an act of God, and therefor not covered  

hmmm, I see a loophole for insurers.

Somebody drives into you and says god made him do it = not covered. 

[ChrisF]

2 hours ago, M L said:

Have you tried reading it? Might just be Naked, but you really don't need a law degree to read and understand it.

 

You can read the SANTAM one for days.  Then in 30 seconds the broker points out how the bits of the puzzle fit together, AND what you need to know to understand what you read.

 

This is not my day job .... I will rather work with a reliable broker that saves me hours and more importantly makes sure the cover suits MY needs.

[Zatek]

It is open to interpretation and you have to prove your point like carbon having "gradual deterioration over time" but will expand on this point when everything is sorted.

[Mountain Goat]

On 5/20/2025 at 9:05 AM, Zatek said:

Naked and RAW decided only the wheels are covered as the rest is due to wear and tear (carbon fractures on 2 deferent places) over the years. My Look pedals are bent but according to RAW is normal wear and tear after sending the videos and Look Internasional confirmed it was not due to wear and tear. 

No mention of my saddle that broke as well.

 

Looking at those pictures, yes the wheel is damaged, yes the saddle is cracked. 

But those brake calipers are clearly not incident related. The wear on the brake blocks is not even and it looks like the bike was ridden with tyres that were too big. The damage appears to be caused by improper use over time. Damage on the fork could have also been cause by running tyres too large but can tell clearly from the info on hand.  

[Zatek]

Tires are 25's, brake calipers came loose after accident and only realized it after a couple of km. Brake pads came off a different bike as you use different pads on alu and carbon wheels. You could on the tires as well how the brake caliper rub the tire.

Edited May 23, 2025 by Zatek

[cadenceblur]

just received this as an update to policy wording.

 

[Zatek]

Just a little feedback after we managed a settlement in May. While riding last week one of my friends niticed thatmy back wheel is closer to the fram top right and at the rear stays it is closer to left of the frame. So I took out the nessesary tools to see what could be the issue and it seems that the wheels doesn't fit in line with the frame. So I send another email out asking them about this and they were very quick to point out the damaged report that was done which was flawed as no where did they mention that the rear stays were check or the drop outs which they also missed amongst other things which they corrected after wards.

I also send them a copy of the cyclist that complaint about the railway tracks that were starting to sink in and making the bumps more troublesome to come over and the company admitted it and they fixed it.

Now Naked and their Service Prodivers states that Giant had factory defects on the Propel Advacned SL frame set that cause the rear stays not to be alligned (no mention of the drop outs that could have gottten damaged on) and it was never picked up by any one. To put the cherry on top and now they are acuasing of me that I never replaced the wheelset. I replaced and fixed all the items (even replaced the groupset) on the report.

Here is a some remarks on their email

"The issue you are now experiencing relates to misalignment of the rear stays/dropouts, which points to a possible frameset issue, rather than damage to the wheelset itself  ... Misalignment of the kind now visible is more consistent with a manufacturing-type defect than with accident-related damage...... unable to confirm whether the wheelset currently fitted is the same one that was replaced following the cash settlement. .......  the frame is most likely not related to the insured incident and therefore falls outside what we are able to cover under that claim."

I didn't know that Giant produced defected frames (on their top frames) and it was never discovered as per suggested by Naked and their service providers.

 

[Op1]

I ended up cancelling my insurance with Naked as they looked for every reason to not pay out my claims- it became unbearable and eventually moved to a different provider.

 

[Zatek]

Well I am waiting a reply from Giant to hear their side of the acqusations that Naked and their Service Providers are making about the quality of their defected frames they are making before anybody rides them. 

Think on the possitive side is that Giant frames are made so well that you can cause the rear wheel carbon to fracture, deliminate and even splitting open from the bead and no damaged to their rear stays or drop outs

 

Edited January 12 by Zatek

[Underachiever]

1 hour ago, Op1 said:

I ended up cancelling my insurance with Naked as they looked for every reason to not pay out my claims- it became unbearable and eventually moved to a different provider.

 

I was knocked off the bike by a reckless driver last year that was insured by NAKED.  Plenty damage to the bike and plenty injuries. 

I tried to claim as the 3rd party and was immediately swamped by incompetence or legalese or a combo of the two. Extremely unhelpful and unprofessional.  They do everything in their power not to process a claim, by asking for the most impossible information.

After a month I gave up and registered the claim via Cyclesure that is also underwritten by Hollard and the claim was sorted in a jiffy. Asked Cyclesure to get the money back from the driver via their legal means  

[Jan-Hendrik Hollenbach]

1 hour ago, Underachiever said:

I was knocked off the bike by a reckless driver last year that was insured by NAKED.  Plenty damage to the bike and plenty injuries. 

I tried to claim as the 3rd party and was immediately swamped by incompetence or legalese or a combo of the two. Extremely unhelpful and unprofessional.  They do everything in their power not to process a claim, by asking for the most impossible information.

After a month I gave up and registered the claim via Cyclesure that is also underwritten by Hollard and the claim was sorted in a jiffy. Asked Cyclesure to get the money back from the driver via their legal means  

Hi Underachiever, were you able to reclaim the excess? Or did Cyclesure at least mention the likelihood of getting the excess refunded?

[ChrisF]

6 hours ago, Zatek said:

Well I am waiting a reply from Giant to hear their side of the acqusations that Naked and their Service Providers are making about the quality of their defected frames they are making before anybody rides them. 

Think on the possitive side is that Giant frames are made so well that you can cause the rear wheel carbon to fracture, deliminate and even splitting open from the bead and no damaged to their rear stays or drop outs

 

 

Dragon Sports are the Giant agents.  Here are a few names to contact -

 

Gert Stander

Technical/R&D manager

gert@dragons.co.za  (this is an older email address, maybe check by calling the landline)

 

Mike Barth

mike.barth@dragons.co.za

Tel: +27 (0) 21 461-6252  Ext 35

 

IF these items do not relate to the accident, as per the "insurars specialist" ....

Warranty Registry

Giant South Africa

https://giant-bicycles.co.za › warranty

LIFETIME WARRANTY: The bicycle frame, except on models intended for downhill purposes. 10 YEAR WARRANTY: Rigid forks. 3 YEAR WARRANTY: Frames on models

 

 

Let them fight it out .....

 

[Zatek]

I already sent an message earlier today. Should get feedback by tomorrow.