Li Mu Bai Posted November 4, 2009 Share I would get a new saddle, and when the replacement arrives keep it as a spare. if it has happened often as you say, it will probably happen again, so you are better off with a different brand. SDG or Selle Italia, besides shopping is fun (dont tell the missus) Link to comment Share on other sites More sharing options...
Guest Iron Posted November 4, 2009 Share I do understand your frustration, but work around it . All the best. And to answer your first post the shop should lend a hand in this case , its only a saddle not a whole bike. Link to comment Share on other sites More sharing options...
Tankman Posted November 4, 2009 Share Dude ' date=' surely thay can lend you a saddle or give you a upgrade and you pay in the diff or just take one off a bike for you.To hold up a bike and your riding for a saddle.......mmmmmmmmmmm, but as you have said you have spoken to them , why not sugest this . most LBS will do this kind of thing ?[/quote']I have suggested my heart out, but nothing maybe they are not very clear on reading between the lines. Just ask them! You want to ride the bike and promote their shop, so if they cant help you, you will have to place your future business elsewhere. Darn man, i feel sorry for you, swing by my place, ill have a spare saddle lying around somewhere! Link to comment Share on other sites More sharing options...
Joe Low Posted November 4, 2009 Share they surely dont need to keep your whole bike just to replace a saddle' date=' any shop should have a spare saddle lying around![/quote'] as would quite a few friends / hubbers. Or make one out of papier mache. It'll be fine short-term as long as you dont sweat/fart too much or go out in the rain. Link to comment Share on other sites More sharing options...
Kranswurm Posted November 4, 2009 Share Gromit ' date=' what part is it that failed ? you dont have to name the brand ( which i suggest you dont for now)just the part you require[/quote']I am trying to avoid any bad mouthing seeing that i have already discussed it with the agents and they have explained their problem, but hey its a ......saddle You mean you are dissing the bike shop for not loaning you a bike over a saddle......... Link to comment Share on other sites More sharing options...
leet22 Posted November 4, 2009 Share I agree dissing a bike shop over a saddle sounds harsh but I think the service the guy is getting is what he has his back up with. I agree that to get a loan bike for a saddle problem is a long shot but why not a loan saddle? Im sure they could of made a plan for a saddle some how. Thats not service, thats just wiping your hands a of easy solved problem. And this after the guy dropped R24k in your shop. I hope they call you by name. Link to comment Share on other sites More sharing options...
Gromit Posted November 4, 2009 Share I agree dissing a bike shop over a saddle sounds harsh but I think the service the guy is getting is what he has his back up with. I agree that to get a loan bike for a saddle problem is a long shot but why not a loan saddle? Im sure they could of made a plan for a saddle some how. Thats not service' date=' thats just wiping your hands a of easy solved problem. And this after the guy dropped R24k in your shop. I hope they call you by name.[/quote'] Not once did I ask for a loan bike *ponders the thought All I wanted was a loan saddle, anything, even something that resembled a saddle! Link to comment Share on other sites More sharing options...
Slowbee Posted November 4, 2009 Share Grommit, from your posts - it seems the LBS is in the middle. So to answer the question you posted about having a right to be peeved.... yes you do. But at the LBS and not the supplier. You should suggest to your LBS that patience is running thin, and they are likely to loose your support - especially if they put you in a position of having to buy a new saddle. And dont name them. As much as you may be having a "bad" experience - there may be 1000 others who have had a good one. Its good you are sticking to your principles. Slowbee2009-11-04 09:53:50 Link to comment Share on other sites More sharing options...
Karl Beaton Posted November 4, 2009 Share I know the LBS I use would have loaned me a saddle and maybe that is because I drop at at least R2k per month at his shop..... good luck Link to comment Share on other sites More sharing options...
Christopher Brunsdon Posted November 4, 2009 Share Well from my experience in retail (16yrs) my input will be that the LBS has some responsibility in this part. Yes, they are the middleman but they did accept your cash to deliver a service. Its up to them and not you to follow up with the supplier and resolve the issue. Offering you a loan saddle should be a natural courtesy on their side - not saying they should offer in the same class, even an entry level SDG is at least a sign of good faith. Link to comment Share on other sites More sharing options...
Gromit Posted November 4, 2009 Share I don't want to name the store because they are actually great people and have in the past given be brilliant service. I don't believe in idea that 1000's of good experiences are kept to yourself but one bad one and the world must know. I have seen many people flamed for their stance on expected service from the LBS and did not want to end up in the same category. Link to comment Share on other sites More sharing options...
Capricorn Posted November 4, 2009 Share gromit: u the same gromit that was on Systemshock? or some wifi users group-PE? Link to comment Share on other sites More sharing options...
leet22 Posted November 4, 2009 Share Sorry Gromit If you miss understood my post. I never meant to imply u asked for a loan bike. I was just saying that to get a loan bike would of been a long shot I would of gone ape by now though hats off to ur patience Link to comment Share on other sites More sharing options...
Wsquared Posted November 4, 2009 Share Should I or shoudln't I..... Wsquared2009-11-04 12:16:34 Link to comment Share on other sites More sharing options...
Sammajoor Posted November 4, 2009 Share Grommit, contact Kiwi and buy a Planet X saddle.. The BEST saddle a bum can get. Am getting another one so I have one for my roadbike and one for my MTB. will not ride with any other saddle. Link to comment Share on other sites More sharing options...
kosmonooit Posted November 4, 2009 Share In retail you are the front line - to pass the buck to your supplier/source when there is a problem is not what customer service is about. The customer (who is king / queen) got the goods from you: you should make a plan when there is a problem, even if its temp solution. Problem is a lot of retailers are just plain stingy: they not prepared to layout a few extra bob to keep the customer happy. And that just creates bad vibes, and bad news travels much quicker than good news. However can come a time when a customer is acting like a spoilt child - nothing you can do will make them happy and they start to abuse your kindness and generosity:? thats when you offer a refund and ask them to kindly allow you to withdraw from the relationship. Thats after reading them the riot act (Terms and Conditions of Sale). The cornerstone of good relations is trust and goodwill: when that is gone, let it go. Life is too short.?Thats just based on my experience (25 yrs lol) in possibly the kukest and toughest business: IT supply & services. Often there is a supplier problem, the distributors can be total facists and we JUMP to sort our customers out, always try make a plan. For every problem there is a solution. For whats thats worth. kosmonooit2009-11-04 12:15:24 Link to comment Share on other sites More sharing options...
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