LBS Bad Quality Work

[Acidfreak]

I bought a frame new'ish frame and took my bike to my LBS to rebuild on the new frame... Firstly the did a horde of other stuff that we did not discuss ending up costing me more that 1000 to do the rebuild! So I paid the overprised service they provided on to see this weekend when I had a proper ride all the mistakes the made!!

1. Grips on the bike is loose so they turn when I am on a downhill.

2. Speedo does not work because the sensor and the little magnet does not align (AT ALL).

3. My cables not in the correct housing for instance my right brake lever's cable runs in the left housing, this makes the cable jump out when you ride on rough terrain!

4. Brake levers not calibrated correctly so they are very loose causing them to rattle which they did not do at all

 

There are a couple of other small things as well but one thing is sure! These guys will NEVER see me again!

 

 

[Christopher Brunsdon]

Name and shame I tell you !!!

 

Then be kind and let the LBS know about this thread to give them the public opportunity to explain themselves !!!!

 

[Hog_]

Just take it back and ask them to fix the issues. I'm sure they'll appreciate the opportunity to make right with the customer.

 

 

[benadeja]

Name and Shame them !!!

[Cassie]

That is my gripe with most LBS...they pawn off these jobs to their appy's...who does not take any pride in the jobs they do - they work for their salary only!!

Mondays they have hangovers and do not pay attention - Fridays they cannot wait to get pissed and do not pay attention...that only leaves Tue-Thu for any decent work!!

 

Best advice: try and empower yourself to do these jobs...that way you know exactly who worked on the bike and who f%%ked up...

 

you'll save lots of money and frustration...

[dirtrider]

Or take your bike to the shop between Tuesday and Thursday !

[Guest Big H]

Do you want to tell me you know so little about your bike that you did not check for this before you took recipt of the bike...... shame on you ..... verrrry little sympathy from me.

 

The so called "extra items" that the LBS added, were they items neccesary to make the bike function that you maybe forgot to commission....mmmmmm???????

[techguy]

Erm how do you calibrate brake levers causing them to rattle? they are either worn out or not, an adjustment cannot make the lever rattle ( in my 15yrs of experience)

 

I do not see either how a brake cable can "jump out" of its housing.

 

The speedo pickup can be knocked loading it onto/into a car...

 

I agree with Big H,

[Mojoman]

As with anything you take in for repairs/replacement parts (cars, bikes etc) always check everything is tight and right before using/riding. Can save you some pain later. I agree with Cassie, try to do as much of the work yourself,....less headaches later. I have all but given up on my LBS.

[manbearpig]

In my 200 posts on the Hub () I have said it 1 million times. If you want it done properly, DO IT YOURSELF !!!!!

[sptlsb1]

In my 200 posts on the Hub () I have said it 1 million times. If you want it done properly' date=' DO IT YOURSELF !!!!![/quote']

 

Good suggestion, but, if you don't have the background or have not been trained, what do you do?

 

I took my bike to a LBS, and last year at Sani2C, I had endless problems and whilst riding, on the first day, my crank arm went loose.

 

Took my bike in for a service  recently, and at the end I have to replace my SRAM shifters, that they have serviced.

 

Also, didn't picked up that my chain should be replaced. Therefore, with all the adding problems I have to spend an exorbitant amount to replace most components.

 

Again, why do we have LBS, if they don't service the bike properly, so, by the time you have to ride your bike there will be no problems?

 

The question arises that most of the mechanics working on the bikes, just do what they think they might be right, without actually have done a course on servicing bikes?

[SteveS]

My LBS built me up a MTB from parts I gave him. When I picked the bike up on Friday, he said ride it over the weekend and then if anything is not right bring it back on Monday to be sorted out.

 

I am sure the LBS will sort all the problems out without any hassles. If they give you attitude, well then they are no good.

 

[wynandvdmerwe]

Was it Grant's Cycles in Centurion?

[Mutt]

In my 200 posts on the Hub () I have said it 1 million times. If you want it done properly' date=' DO IT YOURSELF !!!!![/quote']

 

 

 

 

 

?

 

Good suggestion, but, if you don't have the background or have not been trained, what do you do?

 

?

 

I took my bike to a LBS, and last year at Sani2C, I had endless problems and whilst riding, on the first day, my crank arm went loose.

 

?

 

Took my bike in for a service? recently, and at the end I have to replace my SRAM shifters, that they have serviced.

 

?

 

Also, didn't picked up that my chain should be replaced. Therefore, with all the adding problems I have to spend an exorbitant amount to replace most components.

 

?

 

Again, why do we have LBS, if they don't service the bike p<SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: Verdana; COLOR: black; FONT-SIZE: 9pt; mso-ansi-: EN" lang=EN>roperly, so, by the time you have to ride your bike there will be no problems?</SPAN>

 

<SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: Verdana; COLOR: black; FONT-SIZE: 9pt; mso-ansi-: EN" lang=EN></SPAN>?

 

<SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: Verdana; COLOR: black; FONT-SIZE: 9pt; mso-ansi-: EN" lang=EN>The question arises that most of the mechanics working on the bikes, just do what they think they might be right, without actually have done a course on servicing bikes?</SPAN>

 

 

 

Seems from the balance of your post that you are not the only untrained one in this regard. I agree with manbearpig - do it yourself - how hard can it really be? google and youtube are really useful reference tools If you mess it up or need specialist tools then go to a bike shop.

[AndreZA]

My LBS built me up a MTB from parts I gave him. When I picked the bike up on Friday' date=' he said ride it over the weekend and then if anything is not right bring it back on Monday to be sorted out.I am sure the LBS will sort all the problems out without any hassles. If they give you attitude, well then they are no good.

 

[/quote']

 

 

 

but what a schlep is that. I do not have time to go back to a shop because they did not fix something properly.

 

 

 

On a bit of that note, I really think shops should open earlier and close later. It is easy just devide your staff in two groups. Both groups will be in over the lunch hour rush. Once group starts at 6 and finishes at 3 and the other starts at 10 and finishes at 7. Then people can drop off their bikes before work and collect after work.

[manbearpig]

In my 200 posts on the Hub () I have said it 1 million times. If you want it done properly' date=' DO IT YOURSELF !!!!![/quote']

 

Good suggestion, but, if you don't have the background or have not been trained, what do you do?

 

I took my bike to a LBS, and last year at Sani2C, I had endless problems and whilst riding, on the first day, my crank arm went loose.

 

Took my bike in for a service  recently, and at the end I have to replace my SRAM shifters, that they have serviced.

 

Also, didn't picked up that my chain should be replaced. Therefore, with all the adding problems I have to spend an exorbitant amount to replace most components.

 

Again, why do we have LBS, if they don't service the bike properly, so, by the time you have to ride your bike there will be no problems?

 

The question arises that most of the mechanics working on the bikes, just do what they think they might be right, without actually have done a course on servicing bikes?

 

Ok so you don't have the experience to do the job. I bet you never used that excuse when you finally got some chick drunk enough to pop your cherry. The truth is that a bike "mechanic" is a human being, two arms, two legs, a reasonably functioning brain and a bit of common sense. Hopefully you posess these qualities too with the obvious difference being that you actually give a sh!t about your bike. Put a little effort in and learn a lot. It's easier than riding a bike when you know how.