Bos Posted March 18, 2010 Posted March 18, 2010 Our last Group CRC order have gone P-shaped. One of the Items were out of stock, and when Finally came back in stock, the order has not been moved out. Its been "processing" for the last 10 days. We have tried to contact them, but no luck the sales@chainreaction cycles email has not been replied to, and It seems Casper has sent like 5 by now. Has anyone got any of the sales assistants email adresses? I remember I used to have one called Alistair Beckett @chainreactioncycles but cannot remember who's it is. can anyone help me with adresses that might not fall on deff ears? I might just give them a call. Think that should work.
bak2basiks Posted March 18, 2010 Posted March 18, 2010 call....its cheaper to call the uk from landline than to call Botswana...bizarre..
Albert T Posted March 18, 2010 Posted March 18, 2010 Try charging@chainreactioncycles.com for shipping issues - I received assistance on queries on a previous shipment from this address. Alternatively CustomerService@chainreactioncycles.com Alt37402010-03-18 06:18:55
Bos Posted March 18, 2010 Author Posted March 18, 2010 shot guys, I will let the e-mails rain on them! Cant get through to them by phone, Engaged..
IanC Posted March 18, 2010 Posted March 18, 2010 Not sure if this is the number you are using but I normally get them in this number +4428 9334 5504
Bos Posted March 18, 2010 Author Posted March 18, 2010 cool let me try that no, Im trying the 2976 no.. and keep getting " thank you for calling CRC helpline, our operators are busy''.. etc etc.
Bos Posted March 18, 2010 Author Posted March 18, 2010 Not sure if this is the number you are using but I normally get them in this number +4428 9334 5504 [/quote'] Aha! I got through.. They will call me back. Thanks dude.
Bos Posted March 19, 2010 Author Posted March 19, 2010 thats why I buy locally .... This is probably the 10th CRC order I have been Involved with and the only one there has been trouble with. Every time I spend R1000 on CRC I save R400(minimum) rand on what one would have paid local and half the time the goods would not have been avalable locally, or would have to be ordered anyway. I am not in the fortunate Financial Position to walk into a bikeshop and buy whatever they have avalable even If its not exactly what Im looking for at double the cost.. Service in SA isnt always much better. I will continue shopping there as to my knowledge this is an Isolated Incident.
Icycling Posted March 19, 2010 Posted March 19, 2010 Try getting the stuff from CWC or myself maybe even your LBS 1st then at last resort take the business out of RSA
The expat cyclist Posted March 19, 2010 Posted March 19, 2010 call....its cheaper to call the uk from landline than to call Botswana...bizarre.. *Highjack on*One day in Botswana - Total amount of calls made: R722.92.*highjack off*
AndreZA Posted March 19, 2010 Posted March 19, 2010 Try getting the stuff from CWC or myself maybe even your LBS 1st then at last resort take the business out of RSA I'm all for supporting the local guy but somewhere along the process the money will leave the country. So if I buy direct, the money does leave earlier but I do save. Is it my responsibility to put the children of bike shop and agent through private school?
splat Posted March 19, 2010 Posted March 19, 2010 Icycling and CWC's prices are great - especially lately, but unfortunatley CRC just has so much range and stock that isnt always available here.
Bos Posted March 19, 2010 Author Posted March 19, 2010 Try getting the stuff from CWC or myself maybe even your LBS 1st then at last resort take the business out of RSA Appart form keeping money in SA getting Stuff from CWC is much the same as CRC for my LBS though.Dont worry I have a understanding with my LBS
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