Yeah fair enough. i get what you're saying. And that's one thing they do lack. There is very little communication between top level management and the rest of the staff. They're all just sitting in their offices most of the time. But when they do actually come out, I've personally only had good experiences. It's not so much the workmanship that bothers me, it's the way it's run. I had a bike built there once. Bought from them might I add. They said I could have the bike in one week's time. I went back after one week. They had not started building it. I asked when it would be ready, as I had already been waiting a week. They said the next day at 4. I went back the next day at 4. They had not started on my bike. They don't bother to phone. Eventually I said to them that if they don't build it now, I'll take it home and build it myself. After 2 weeks of struggling with them, I finally got my bike. To top it off, they had put the brake blocks in upside down and backwards. Waste of time if you ask me. I had my mountainbike there once as well. The rear disc was rubbing inside the caliper. 3 days later, it was "fixed". They had done absolutely nothing. Disc was still rubbing. Cost me hundred bucks for them to do nothing. Eventually just fixed it myself. I have no problem fixing and building my own bikes, but I don't always have time for it. And that's what a workshop is supposed to be for me. A convenient place that is quick and effective. I am paying them to do this, why should I have to sit with all these problems? Anyway, lesson learned. I don't take my bike anywhere anymore for maintenance.
