Howsit. As a bike shop owner in Kyalami area,JHB. Here is my view. Firstly. I have been cycling for over 40 years. Qualified Engineer Have a tool fetish that is borderline insane. (Only the best or don’t bother) Work on all my customers bikes myself. From collecting. Stripping, quoting, ordering parts, rebuilding, washing and delivering back to the customer. A full suspension bike takes me 7-10hours to service. This is everything from forks and shock service, pedals, linkage, hubs, bleed brakes, checking rims under rim tape, true wheels, derailluer clutch service, etc etc. I collect and deliver the bike for a R250 fee anywhere in the jhb/Pretoria area. I only use parts and products I am happy to put my name to. I research different greases to see what’s best for assembly, for sheer strength, for water repulsion, for prevention against seizing of 2 components. (I generally will use 6-8 different types of grease on one bike in a service, depending on what the part or application is) I ONLY use a torque wrench (or should I say wrenches). I have 7 that go from 0.4nm to over 90nm. I have shop components that I loan out whilst lengthier repairs or warranties are needed. Like wheels, forks, shocks, brakes etc to keep my customers rolling. I delve into the small details on the bike that 90% of shops overlook that is included in the service fee. Like removing rim tape to inspect inner portion of the rim. (New tape reinstalled after) replace valve cores every time. Service Shimano derailluer clutches Replace all clips and rubber covers on the brake pad pins and bleed nipples. Replace any seals or spacers on bb’s (like the gxp NDS seal/spacer) or the DS dub 2.5 or 4mm spacer if it’s worn. Use correct sealant for the rim type (like ammonia free sealant in Shimano and mavic wheels) Use Oem greases/oils where required (dt Swiss freehubs, Shimano clutches, forks, shocks, brakes) no cheap alternatives. No generics I take pride in my work. And I stand behind my work. If a customer isn’t happy I replace/repair. No questions asked...ever. Service is without compromise! I don’t short cut or skip anything. I always do more than required. Always check the bike for anything out of place. Even if the customer just wants new grips or a light fitted. I charge the industry rate for that. (Around 1200) but in reality it should be closer to 4000 if I work at an hourly labour rate. I only service 4-6 bikes per week. Not a lot of money on the labour being earned. Yet people with 150k bikes will moan at having to spend 4K servicing their bike. But what they fail to realize is I’ve taken 40 year of knowledge, experience and mistakes to get to here. I have spent hundreds of thousands of Rand’s on tools and equipment. (Probably closer to a million) and when a new standard comes out it’s another couple of thousand for the tools. So if you are wanting a professional, experienced, consistent and sustainable service from your LBS. Remember that if you want him around next time. Pay him / them for their time now, fairly and without moaning. Because as I am sure some of you will agree. A doctor charges 2-3k per hour as a billable rate. IT professional. Over 1-2k per hour. Lawyers, advertising houses, banking, etc etc. So why moan when a qualified engineer, with 40 years experience wants to charge R400/hour. And has had to spend R1m on tools and another R1m on stock to be able to service your bike? If you can’t understand this, don’t ride a bike. Simple.