cyclingfan Posted October 26, 2011 Posted October 26, 2011 My friend bought me a Cape Storm cycling shorts in JHB yesterday and unfortunately they do notfit. I E-Mailed Cape Storm asking what there return policy is and this is what they replied. So pleasemake sure you buy the right thing because taking it back is a no-no. So now I own a very nice cyclingshort wich a lot of people rant and rave about but I can not comment on the quality. "Capestorm does not offer Exchange or Refunds on Sale items, This policy is written on proof of purchase. Please advise whether I can assist you further. Kind regards,"
Seeker911 Posted October 26, 2011 Posted October 26, 2011 Well I'm pretty sure most cycle shops would not want to exchange cycling shorts whether they were on sale or not ...
D-Mike Posted October 26, 2011 Posted October 26, 2011 The key word there is sale items. I bought a new pair of cycling shorts during the Cape Storm sale, and I specifically went to the warehouse because of this. They are busy getting rid of the year end stock so they can bring in the stock for the new year and limited sizes are available. You can't really expect them to return sale items. Its a completely different story on the non-sale items.
Captain Fastbastard Mayhem Posted October 26, 2011 Posted October 26, 2011 If it was bought at a sale, then I'm afraid there's no recourse if they stipulate no return on sale items. Which is why you have to be super careful with sizing...
Tjokkits Posted October 26, 2011 Posted October 26, 2011 this seem to apply to goods on sale, or are you saying this is the overall policy? its not disimilar to other retailers policies? i also shudder at the thought of buying cycling pants possibly worne and returned by somebody else
Joobs Posted October 26, 2011 Posted October 26, 2011 I would think in terms of the new Consumer Protection Act (CPA) they cannot refuse you to take it back. No matter if it is a sale item or not. I could easily be wrong but that is what I understood when I read through the CPA. As long as you have got the slip, you now have the right to return the product. Maybe someone else who has a deeper understanding of the CPA would be able to shed more on this...
DJR Posted October 26, 2011 Posted October 26, 2011 Sell it on the Hub! And if the buyer wants to exchange it for a different size, just tell him to get lost as it was a SALE item!
Dustbin Dog Posted October 26, 2011 Posted October 26, 2011 My friend bought me a Cape Storm cycling shorts in JHB yesterday and unfortunately they do notfit. I E-Mailed Cape Storm asking what there return policy is and this is what they replied. So pleasemake sure you buy the right thing because taking it back is a no-no. So now I own a very nice cyclingshort wich a lot of people rant and rave about but I can not comment on the quality. "Capestorm does not offer Exchange or Refunds on Sale items, This policy is written on proof of purchase. Please advise whether I can assist you further. Kind regards," I'm sure if you ask around somebody (your cycling buddies) will take them off your hands at a good price. Not all is lost.
johannrissik Posted October 26, 2011 Posted October 26, 2011 "Capestorm does not offer Exchange or Refunds on Sale items, This policy is written on proof of purchase. Please advise whether I can assist you further. Kind regards," If that is the email in context, then it's downright rude and Cape Storm go down a notch. Good gear or not, that is no way to communicate with customers.Sounds like someone needs a kick in the pants yabbies or more politely, some training.
cyclingfan Posted October 26, 2011 Author Posted October 26, 2011 I did not even see the short yet still with my friend but she has the same built as me and hers does not fit so mine will also not fit!!!!!
Puncher Posted October 26, 2011 Posted October 26, 2011 (edited) "Capestorm does not offer Exchange or Refunds on Sale items, This policy is written on proof of purchase. Please advise whether I can assist you further. Kind regards," If that is the email in context, then it's downright rude and Cape Storm go down a notch. Good gear or not, that is no way to communicate with customers.Sounds like someone needs a kick in the pants yabbies or more politely, some training. How is that reply rude? Go and #uck yourself we aren't taking the shorts back - now thats rude ! Edited October 26, 2011 by Puncher
cyclingfan Posted October 26, 2011 Author Posted October 26, 2011 Why don't they say anything about their return policy on the big sale banner on their website.
CAPESTORM Posted October 26, 2011 Posted October 26, 2011 Hello "Cyclingfan", Please could you PM me your contact details. We would like to sort this matter out for you as soon as possible. Kind regards, Nelia021 761 2021
Minion Posted October 26, 2011 Posted October 26, 2011 I would think in terms of the new Consumer Protection Act (CPA) they cannot refuse you to take it back. No matter if it is a sale item or not.In this case, the CPA would only cover items that are faulty or if they don't meet the requirements you gave them at the time of sale. It does not cover you if you want to return the item because you don't like it or you made a mistake.
johannrissik Posted October 26, 2011 Posted October 26, 2011 @Capestorm: That's the way. Step up to the plate. Just gone up a few notches.Oh, and @Puncher: Rude and abusive. Or just plain rude. Or rude and offensive. Google. Sending a customer something like that is rude, as it shows a lack of concern for the customer. (Even though the customer may not know his jean pant from his cycling pant, which his girlfriend still has anyway)
CatGirl Posted October 26, 2011 Posted October 26, 2011 as ek die storie reg verstaan: you buy a sale item and dont have a refund or exhange policy, so pay full price and you have???
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now