BridgeCycles - disgrace

[Hairy]

After trying a couple of bike shops over the years, I have to say Hanber @ Cycleteknix is very reliable,and helped me out of a few tight spots,prior to race day. Any lbs with a high staff turnover,is asking for trouble. Make it your responsibility to get to know the staff and mechanics, and see how they operate. I hate it when some of these floorguys treat you with such ignorance. As for Bridge Cycles-I'm not surprised!

 

A friend took his bike there for a new rear der hanger. They never had one to fit his frame so they took a file to his frame in order to make the hanger that they did have fit..........they also never asked the owner of the bike if they could file his frame down.

 

I took my bike there before to get the rear hanger straightened and this was done in an ok manner, but the macky could not set / figure out how to set an XT rear der, I eventually did it for him and showed him how.

[Joe Low]

I fetched up there Saturday a.m. before the Argus a couple of years back when SAA or whoever broke my rear der on the plane down from Jhb.

 

They were great to fix it there and then in a busy shop and the price was fine.

 

On the downside, I left them to raise and tighten the seatpost. Sometime after Smitswinkel I started to get a sinking feeling and by Misty Cliffs my knees were round my ears and I had to stop & fix the thing, losing my group and chance of a good time.

[covie]

I fetched up there Saturday a.m. before the Argus a couple of years back when SAA or whoever broke my rear der on the plane down from Jhb.

 

They were great to fix it there and then in a busy shop and the price was fine.

 

On the downside, I left them to raise and tighten the seatpost. Sometime after Smitswinkel I started to get a sinking feeling and by Misty Cliffs my knees were round my ears and I had to stop & fix the thing, losing my group and chance of a good time.

 

I always check my bolt tension on my entire bike myself regardless if it has just been serviced, came down middle canararies, and just over the rockpile my handlebars were still pointing the right way, with the wheel doing a 180mid air, untorqued headset can make for interesting steering/landings.

[HeartCoppi]

Agree that they owe your mate a new wheel.

[MariusL]

Agree that they owe your mate a new wheel.

 

Would be great if Bridge agreed to that... but then that would be doing the right thing... which is well... um... highly unlikely!

[covie]

Would be great if Bridge agreed to that... but then that would be doing the right thing... which is well... um... highly unlikely!

 

oh all bike shops are the same, take lance from epic bike shop (great rep) ex pro rider, known to do great service, he sells a aquantace of mine a ZTR crest wheelset with a weight limit of of 80kg. This chap is is 147kg, lance is a master wheelbuilder. Guess what wheel fails and lance refuses to replace, ZTR says sorry the dude is over the weight limit, and he gets forced to buy a new wheelset, they all a bunch of rip of artists unless you know your components and can sort them out. From the dodgy shop like bridge to the upper market shops like epic.

[Capcha]

And its with these reasons in mind, that i am opening a service related cycle shop. Build a proper foundation and the walls will stand. Not to say I wont have any problems but Im sure as hell, going to give it my all to have happy clients walking out my doors.

[Hairy]

I believe one of Bridge Cycles co-owners passed away this morning.

[koukie]

And its with these reasons in mind, that i am opening a service related cycle shop. Build a proper foundation and the walls will stand. Not to say I wont have any problems but Im sure as hell, going to give it my all to have happy clients walking out my doors.

I think this is what most cycle shops want/trying to do, I cant believe for one moment that they open a shop with the intention to give k@k service. But its not always possible to make everybody happy.

 

Let me start by giving you good advice, good prices that can compete with online stores, well trained honest mechanics, good customer skills. If you have those three you will make it.

[DMC007]

I believe one of Bridge Cycles co-owners passed away this morning.

 

Thats correct....Fayaaz Osman. The funeral was at 12:30.

May he R.I.P

[Let's Ride]

What did he look like. Two owners but can't remember what he looked like.

[Let's Ride]

Condolences.

[wapad]

I think this is what most cycle shops want/trying to do, I cant believe for one moment that they open a shop with the intention to give k@k service. But its not always possible to make everybody happy.

 

Let me start by giving you good advice, good prices that can compete with online stores, well trained honest mechanics, good customer skills. If you have those three you will make it.

 

Every Bike shop that I have frequented in the Cape Town Southern Suburbs has its good and bad

 

but the common problems are generally the smaller shops that give better service usually cant compete and have higher prices on parts .. every single shop that I have been to no matter what the reputation of the mechanic makes a balls up now and again

 

These are mechanics with all the course certificates on the wall

 

But the thing I have found is that if you really gel with the Mechanic then its great to have a chat explaining everything you need

 

When he makes a balls up its a lot less stressed when it comes to confronting the situation

 

My observations are .. I usually spend at least 2 hrs in the shop .. coffee *** praat etc .. is that most people even the okes with the top bikes know very little about what happens in front of and below the saddle

 

Coming to service I see these guys come in and you can see a buyer and a stalker a mile away ... thats why I'm always gonna get better service than the stalker

 

Also what I've seen is that good mechanics are like hens teeth

 

Its a bit of a dream of mine to have shop but what I've seen is that its a bloody tough industry, this doesnt take anything away from what happened to the guy .. and I probably would klap someone if that happened to me ..

[(Deon)]

Fayaaz was the bigger of the two brothers. Faizel is the thinner guy with the mustachio..

 

My condolences.. everyone who works there are nice people, but control is without any doubt an issue. I also have not been back after repeat issues, don't think I ever will.

[Let's Ride]

Got it now.

 

Thanks Pain or Shine.

[udxcob]

If you have seen the workshop at Cyclefunatic in durbanville? One immediately gets the impression that these guys know what they are doing, it looks like an operating theatre

Edited September 19, 2012 by udxcob