Paul Ruinaard Posted June 25, 2015 Posted June 25, 2015 That you have to have your new Specialized bikes serviced exclusively by the Concept Stores or risk voiding your warranty. It appeared on another string and when I questioned it, this was mentioned as an issues at J2C and Sani 2C? Some people mentioned its only the Forks or Brains. Does anyone know the truth or can get Specialized to comment. If it is true what sort of rates do they charge?
BrandonF_ Posted June 25, 2015 Posted June 25, 2015 I dont know if its true, but I do know the services will be atleast 35% overpriced....just like their bikes
Marius Posted June 25, 2015 Posted June 25, 2015 lol, f%ck that sh%t - I send my Brain in for a service and Specialized Stellenbosch said they could not service it and wanted me to buy a new fork so I told them to go f$ck themselves and send it back - My LBS repaired and serviced it the next day.
Rudi Pollard Posted June 25, 2015 Posted June 25, 2015 I also only use the specialized stores for my suspension. The small things I service myself and when it needs a major service it goes to Tool-Up cycles
ChUkKy Posted June 25, 2015 Posted June 25, 2015 Overpriced for what you get.Proprietary parts. I do like their tyres though, they still seem to be reasonably priced in comparison to everythng else you get.
Larry King Posted June 25, 2015 Posted June 25, 2015 Best shoes and Helmets ever... would not own another bike though, Scott way better value.
semisub Posted June 25, 2015 Posted June 25, 2015 I have had a Spez Epic Marathon for the last two years and love the bike but not the service. I don't think I will buy another Spez.
Johny Bravo Posted June 25, 2015 Posted June 25, 2015 It a load of rubbish. My lbs stock Spez and most other brands. They are not a concept store. They service my bikes. All brain shocks are sent away to be serviced at Spez Stellenbosch. Someone is trying to pull the wool over your eyes.
LazyTrailRider Posted June 25, 2015 Posted June 25, 2015 You guys are unbelievable. "I've heard a rumour, is it true?" Everyone then disregards the actual question (whether it's a rumour or not) and throws punches which can only be thrown based on the assumption that the rumour is true. Wow.
Captain Fastbastard Mayhem Posted June 25, 2015 Posted June 25, 2015 You guys are unbelievable. "I've heard a rumour, is it true?" Everyone then disregards the actual question (whether it's a rumour or not) and throws punches which can only be thrown based on the assumption that the rumour is true. Wow.But, but, but...
ChUkKy Posted June 25, 2015 Posted June 25, 2015 Have to agree on their shoes and saddles. I have to agree on the shoe part
Patchelicious Posted June 25, 2015 Posted June 25, 2015 I don't see how this can be true for anything BUT the Brain suspension bits.It would make sense for them to have an exclusive warranty on their proprietary components. But for the other components, why would it void your warranty? Why would I lose my warranty on my Spez frame if somebody adjusts my chain? How would they even monitor this? Its the same for cars, you service you BMW at a Merc dealership there would be issues.But the local garage can change your tyres and fill up your oil levels..... Just doesn't seem plausible.
LazyTrailRider Posted June 25, 2015 Posted June 25, 2015 Specialized proprietary parts have to be serviced by someone who is authorised by Specialized in order to maintain the warranty. Big surprise, this works just like any other industry. Have you ever tried to lodge a warranty claim for your Sony TV after it was serviced by the guy at the corner electronics shop? Do you think Audi, Mercedes or BMW will not laugh at you if you try to get them to replace a turbo after Piet Pompies Automotive Services has worked on it? The above analogy applies to the mechanically complex (meaning, stuff that can be negatively affected by incorrect servicing) components. Anyone can work on the non-Specialized components on your bike, just like any other bike brand. The crux here is that most Specialized bikes include more proprietary parts on them than most other brands. Does Giant spec in-house designed and backed (even if in collaboration with suspension manufacturers) forks and shocks on their bikes? No. Specialized just happens to do this. Is this anti-competitive, greedy and evil because someone once heard in primary school that "proprietary" is a swear word? No, it's not. Most vehicles on our roads are almost fully comprised of proprietary parts, even though those parts are produced by specialist outsourced component manufacturers. Again, do we complain that you can only have your VW serviced at a VW dealership if you want to have your warranty upheld? No. This is no different. Do we complain that you can only buy a genuine Toyota turbo from Toyota? No. We replace it with a generic turbo if the vehicle is out of warranty. It's no different with a Specialized bike. Fork out of warranty? Service it yourself or replace it with a generic version. Still in warranty? Honour the terms of the warranty, it goes both ways.
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