milky4130 Posted February 25, 2019 Posted February 25, 2019 Hi, Anyone experiencing issues with Multiply and syncing Strava activity logs? Multiply has failed to resolve this issue which has occurred on about 12 activities which i am aware of, and possibly more that im not aware. Nope mine is 100% correct, 16 activities on both
Chingy182 Posted February 25, 2019 Posted February 25, 2019 Hi, Anyone experiencing issues with Multiply and syncing Strava activity logs? Multiply has failed to resolve this issue which has occurred on about 12 activities which i am aware of, and possibly more that im not aware. I have had 2 Strava activities this month not recorded. I let it slide as I get my 16 quite comfortably. However, Multiply Safe Dayz is an entirely different ball game.Whenever it looks like I am going to get 26 Safe Dayz for the 30% cash back in short term insurance, Multiply just fails to record 1 or 2 of my commutes, or road familiarity score drops back down to 0% familiar road. Net result is you lose out on the 30% and only qualify for 20%
TAAHIRWP Posted February 25, 2019 Posted February 25, 2019 looks like i'm getting 1 activity recorded every 3 days or so. I don't think that is fair.
Red Bird Posted February 25, 2019 Posted February 25, 2019 I recorder over 4000 calories on Saturday and it is still not sync’ed. I was hoping they could give me Active Dayz for the rest of the year TAAHIRWP 1
TAAHIRWP Posted February 26, 2019 Posted February 26, 2019 I recorder over 4000 calories on Saturday and it is still not sync’ed. I was hoping they could give me Active Dayz for the rest of the year is there nothing else that can be done about this??
Red Bird Posted February 26, 2019 Posted February 26, 2019 (edited) is there nothing else that can be done about this??At the moment my Bryton uploads to Strava for the Active Dayz, but I also swim & run so I have linked a Suunto account as well. There is no trouble syncing from my Suunto Moves Count so I could try to upload .fit files from my Bryton to Suunto, but it will be a schlep. What device do you use? Edited February 26, 2019 by Engel-a
TAAHIRWP Posted February 27, 2019 Posted February 27, 2019 After more than a week, i got an e-mail from multiply stating that all is now in order. They blame strava though, I did check and it seems to be fine now. Hope the rest of you guys who experienced the same issue, also come right with them. Red Bird 1
Chingy182 Posted February 27, 2019 Posted February 27, 2019 I think you can manually submit any file that did not record for points to an email address, but is is a schlep and would only serve to piss you off even more if you had to do this 2-3x per week. TAAHIRWP and Red Bird 2
throttles Posted February 27, 2019 Posted February 27, 2019 Thank you for your email dated 26 February 2019.We have referred the request to our business administrators for processing and the Active Dayz will reflect in 2 working days.Please contact us on weekdays from 07:00 to 19:00 for further information. You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.Web www.momentum.co.zaMaxiCall number 0861 88 66 00Fax number +2712 675 3911Email address multiply@momentum.co.za
Maddog 7 Posted February 27, 2019 Posted February 27, 2019 I am also battling to get Strava to sync. Every time I mail Momentum, a different person replies to my mail. I have sent screenshots and files to these people but am still not getting any results. Only my last 4 activities have not synced though. If anyone knows the correct mail address to mail these files to, please post it on the hub.
TAAHIRWP Posted February 27, 2019 Posted February 27, 2019 (edited) I am also battling to get Strava to sync. Every time I mail Momentum, a different person replies to my mail. I have sent screenshots and files to these people but am still not getting any results. Only my last 4 activities have not synced though.If anyone knows the correct mail address to mail these files to, please post it on the hub. See my previous posts, just keep on doing what you doing and insist they sort it out, and SYNC the info. it is their product, and robbery if not done correctly. mine is working fine now. just so BTW. Edited February 27, 2019 by TAAHIRWP
Thermophage Posted February 27, 2019 Posted February 27, 2019 See my previous posts, just keep on doing what you doing and insist they sort it out, and SYNC the info. it is their product, and robbery if not done correctly. mine is working fine now. just so BTW.More importantly...when are you joining us for TM rides again after work you slacker?Also, have not had a Strava to Momentum sync issue.
TAAHIRWP Posted February 27, 2019 Posted February 27, 2019 More importantly...when are you joining us for TM rides again after work you slacker?Also, have not had a Strava to Momentum sync issue. Doubt it will be after work hey, been thinking of doing this over a weekend. will try to keep in touch.
Gen Posted February 27, 2019 Posted February 27, 2019 (edited) Strava and Map my fitness give issues.. Try to Delink and then link the app again. (On the multiply website) In the past Jawbone was also an issue, so much so that they have removed the app as one of the apps you can use. Sent from my SM-G950F using Tapatalk Edited February 27, 2019 by Gen Red Bird 1
Long Wheel Base Posted February 28, 2019 Posted February 28, 2019 971 points already. 529 to go to maintain Private club again. Should do it by mid year easily. Lostee 1
FitVault Posted March 6, 2019 Posted March 6, 2019 looks like i'm getting 1 activity recorded every 3 days or so. I don't think that is fair.Have you tried using the FitVault app? You can link almost any device to log your activities for it to feed into Multiply for Active Dayz.
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