#SpezIsGoingToFall Another Loyal Customer Lost

[JohanC]

Pah !

 

One tumble at 40kph and look at this ...

 

20161016_113510.jpeg

 

 

Ps. My body is sore but my head is fine. I will be replacing it with another Spez helmet. It did it's job.

 

Cracked two Prevail's myself last year (big crashes). They are brilliat!!  

[eddy]

Now thats how your bike shop should be... a relationship based on mutual trust and respect.

And, if I may add, it is even better when the bike shop owner is always present and does not leave the running of the shop to a minimum wage slave and who does the customer engagement AND bike servicing himself.

 

Fortunately, there are a number that meet these criteria within 10 minutes by bike from home.

['Dale]

Yes, Patch'

 

Every sales employee represents the brand in that interaction

They have the power and responsibility to break or build the brand

The brand exists to serve its customer base

And your pops was served poorly

 

Hope this brand (and respective store) can engage their brand anbassadors and up their performance (don't screw the the customer - the very reason the brand exist)

 

#integrity

 

I'm deep

Time for breakfast ????

[Patchelicious]

Yes, Patch'

 

Every sales employee represents the brand in that interaction

They have the power and responsibility to break or build the brand

The brand exists to serve its customer base

And your pops was served poorly

 

Hope this brand (and respective store) can engage their brand anbassadors and up their performance (don't screw the the customer - the very reason the brand exist)

 

#integrity

 

I'm deep

Time for breakfast ????

NOOOO!! No breakfast!! IMTG FTW!!

[V12man]

The man who serviced my car carried the same name as the dealership, knew me by name and made every effort to make me feel welcome, often going out of his way to accommodate my booking and even delivering the car to me on the rare occasion.

This wasn't Gabriel by any chance? I think he also had a brother I never met - a real enthusiast for Italian toys and very helpful indeed  (I had to think long and hard about what his name was because I have had no contact in about 12 years)

['Dale]

NOOOO!! No breakfast!! IMTG FTW!!

Choc flavored coffee with cream

Omelette, free-range

Toast without crust

 

Fasting rides are for fat okes

[Patchelicious]

Choc flavored coffee with cream

Omelette, free-range

Toast without crust

 

Fasting rides are for fat okes

You are starting to sound like a MTBer....

[NelAndre]

I think this counts for any industry. When I walk into any store with something in mind and some one tries to sell me something I don't want/need I leave never to come back. Sometimes people just need to take the time to listen to the customer and give them what they want.

Absolutely agree with this. Have been shopping for a new bike for my GF and we have been in many stores. I am happy that the shops are trying to sell stuff, that is their job. However, my GF is very specific regarding budget and what she likes/wants and after explaining her needs every sales  person we have been speaking to tries to sell something that is very far removed from what she expressed. Without fail. We will keep on trying different shops and we will find the right bike and sales person who will actually listen to the buyers need.

[Patchelicious]

Absolutely agree with this. Have been shopping for a new bike for my GF and we have been in many stores. I am happy that the shops are trying to sell stuff, that is their job. However, my GF is very specific regarding budget and what she likes/wants and after explaining her needs every sales  person we have been speaking to tries to sell something that is very far removed from what she expressed. Without fail. We will keep on trying different shops and we will find the right bike and sales person who will actually listen to the buyers need.

You know you could play roulette, and put these specific criteria on the Hub, peeps here will quickly find you a good deal

 

Or you could end up getting flamed, but hey if there wasnt risk, it woulnt be fun

[LOOK695]

Choc flavored coffee with cream

Omelette, free-range

Toast without crust

Fasting rides are for fat okes

Still need to loose some weight before the 947????????

[NelAndre]

You know you could play roulette, and put these specific criteria on the Hub, peeps here will quickly find you a good deal

 

Or you could end up getting flamed, but hey if there wasnt risk, it woulnt be fun

Hie hie, absolutely. Maybe put the needs out there by Friday am...

[Patchelicious]

That actually looks nice.

[LOOK695]

That actually looks nice.

Not too bad for some healthy food

['Dale]

You are starting to sound like a MTBer....

There's nothing like the elegance of a road bike ????

[(Deon)]

This wasn't Gabriel by any chance? I think he also had a brother I never met - a real enthusiast for Italian toys and very helpful indeed  (I had to think long and hard about what his name was because I have had no contact in about 12 years)

Joe Viglietti.

 

Another family member is equally amazing by volunteering an immense amount of time to the Table Mountain National Park and seeking nothing in return.. but this would be off topic if not for the chance that maybe there are a few concept store owners forgetting what life is still like down below, that is if "caste" comes into this.

[Nayr]

Thing that sticks out to me is the stupidity of the sales person... someone walks in the shop and wants something, has to be the easiest sale on earth. Yes sure sir, what colour and size would you like that in? 

 

The problem for Spez is, it is a brand problem, no matter how good the product may be. Remember; perception is everything... Can you imagine how frustrating it must be for Spez, you have guys on every podium in the world and then an untrained sale-person in some shop in some "third-world" country that can possibly undo that hard work. Extreme I know... but thats brand perception.