CWC - Not disapointed anymore. Warranty claim.

[Skylark]

Quite a generalised statement. I've been a hubber for sometime and don't agree with your observation. In fact my counter observation is that as the biggest retailer in SA, that I'm personally surprised they haven't had more complaints, which is testament to their excellent service.

 

In terms of expectations here, the issue is between the OP and Shimano, and how the distributor and retailer get him the warranty claim he seemingly deserves. Slandering CWC for a product they didn't design nor manufacture seems unfair.

Wtf.

 

The issue was it never got to Shimano/coolheat to warranty, the shop owners were too busy playing bicycles before/at wine2whales, because customers can wait and our staff are so ignorant/dodgy we don't let them handle warranty claims.

 

For whatever reason threads about unhappy Cwc clients has definitely ramped up, why I don't know.

 

Granted it is commendable that Chris jnr came on a Sunday night to try make things better but I'm pretty sure the op would have preferred not to have to go to the shop 3 times/start this thread, 2 free tyres isn't worth that pita, that's like a consolation lollipop after the dentist just ripped out your wisdom teeth with no anesthetic, thanks but no thanks.

[Tubehunter]

Not really quite the same as a consolation lollipop.

 

Plus, it's commendable and RARE that someone will openly admit to dropping the ball and doing something to make it right!

 

Everyone drops the ball somewhere at some point. Dropping the ball is not the only issue, it's more how the person handles it. Good job CWC!

[Patchelicious]

5: 6 Things not to do on the Hub:

 

1: Recommend anybody but Bogus for paint work.

2: Say something bad about CWC, even if they were wrong. (3 times)

3: Make a joke about Giants.

4: Tell somebody about how to raise their kids and which movies they can take them too.

5: Try and be rational.

Edit 6: Knock vertical shocks.... Jeeesus, how could I forget. Skies.

[Pulse]

5: Things not to do on the Hub:

 

1: Recommend anybody but Bogus for paint work.

2: Say something bad about CWC, even if they were wrong. (3 times)

3: Make a joke about Spaz.

4: Tell somebody about how to raise their kids and which movies they can take them too.

5: Try and be rational.

Fixed

????

[Captain Fastbastard Mayhem]

Fixed

 

Ja, us giant riders know how to take a joke!

[Shebeen]

5: 6 Things not to do on the Hub:

 

1: Recommend anybody but Bogus for paint work.

 

can't totally agree, that's being a bit unfair to that Jared oke who is also a master!

[Patchelicious]

can't totally agree, that's being a bit unfair to that Jared oke who is also a master!

I dont agree either, there are some really talented guys, but Hubland gets all worked up if you mention anybody but.

[Pulse]

Ja, us giant riders know how to take a joke!

Ja, ag shame... but we can't really blame the others

[Patchelicious]

Ja, us giant riders know how to take a joke!

PAHHHH make mention of the alu rear triangle on an Anthem.... I double dare you

[Captain Fastbastard Mayhem]

PAHHHH make mention of the alu rear triangle on an Anthem.... I double dare you

I have one on my reign...

 

Stiffness this that whatever. I think it was a cost saving exercise, and sorta makes sense if you consider heel rub. 

[Pulse]

PAHHHH make mention of the alu rear triangle on an Anthem.... I double dare you

Giant's internal R&D department has shown that alu is superior to carbon when it comes to the rear triangle... it far outlasts their carbon attempts

????

[Captain Fastbastard Mayhem]

I dont agree either, there are some really talented guys, but Hubland gets all worked up if you mention anybody but.

Jason @ BMC is a paint legend. As is Bogus. Both extremely good options. 

[Pure Savage]

I dont agree either, there are some really talented guys, but Hubland gets all worked up if you mention anybody but.

 

Can you blame the hub though? 

 

[Amberdrake]

Thats epicly cool!

[Patchelicious]

 

 

Can you blame the hub though? 

 

Proves point....

[Pure Savage]

Proves point....

You sound surprised,  like you were expecting a logical well though out out response