Great service from buycycle

[Corrado]

I used them 3 or 4 times in the past. Never had issues and always received my orders within a couple of days. 

[pellieg]

I am pretty sure they have more than 3 customers. To BuyCycle you cant please them all. The problem these days is that there is no loyalty. The customer is always right and let me tell you , you can break your legs to keep them happy if they can save a dime they are gone.....its just so easy to come and spill your guts on an public forum etc, or am i just in a bad mood ??

There is plenty of loyal customers out there , its also the shops responsibility to make all customers loyal ones, Its really simple,as a online shop, make sure what you advertise is available all time or remove the item. There is no such thing as the customer is always right - especially on this forum- people get burnt very quickly if they are just ranting for no reason or because they had a bad day. 

Sure its very easy to go online to rant or bad mouth but  most of the time its only acting out because they didn't get what they expected for the service provider. which is service. 

[Slowbee]

There is plenty of loyal customers out there , its also the shops responsibility to make all customers loyal ones, Its really simple,as a online shop, make sure what you advertise is available all time or remove the item. There is no such thing as the customer is always right - especially on this forum- people get burnt very quickly if they are just ranting for no reason or because they had a bad day. 

Sure its very easy to go online to rant or bad mouth but  most of the time its only acting out because they didn't get what they expected for the service provider. which is service. 

well buycycle ticks all the right boxes then.

 

but I do find it odd to flame a company, over the look of their website, using the words "never" a tad short sighted. Becuase if they do run a great special and you do land up buying from them, it makes you a liar.

[MTBeer]

We live in the age of the terminally offended, morally superior and permanently entitled. Something goes wrong and toys are immediately thrown. People need to HTFU a bit and accept sh i t happens occasionally. Try to sort it out in a civilized manner first before upchucking all over the interwebs.

[muviman]

There is plenty of loyal customers out there , its also the shops responsibility to make all customers loyal ones, Its really simple,as a online shop, make sure what you advertise is available all time or remove the item. There is no such thing as the customer is always right - especially on this forum- people get burnt very quickly if they are just ranting for no reason or because they had a bad day. 

Sure its very easy to go online to rant or bad mouth but  most of the time its only acting out because they didn't get what they expected for the service provider. which is service. 

 

easy peasy, especially since you are in business with 3rd parties...

[Dee1]

Although I did not receive the Powercal as advertised, I happily received my brake pads this morning.

[GerrieTruter]

Dear Gerrie 

 

I really do apologise.

 

We have sent through the error of not receiving your mail sent to Kristie, to our technical department who will sort this out right away. 

 

We will be in contact to assist with the required air sleeve kit. 

 

Regards 

Ashley 

Ashley did contact me as promised. Had a service kit in stock and the transaction was concluded. Will save her email and mail her directly next time I'm interested in something on their website.

[Help.Me.]

Try to sort it out in a civilized manner first before upchucking all over the interwebs.

 

THIS.......!!

[Acerunner]

Gotta love South African's pessimism... I see the two other posts this person made were for CWC Black Friday requests.

I think Carte Blanche must do a special on this?

Just a quick tip, as the owner of BC, stop getting involved in these posts, I mean dude, are you seriously giving a unhappy client lip over the internet? Talk to your staff and find a way to fix..orrrr, just leave it... its kinda embarrassing

[BaGearA]

Just a quick tip, as the owner of BC, stop getting involved in these posts, I mean dude, are you seriously giving a unhappy client lip over the internet? Talk to your staff and find a way to fix..orrrr, just leave it... its kinda embarrassing

THIS ^^^^^

[Christian van Zyl]

I am pretty sure they have more than 3 customers. To BuyCycle you cant please them all. The problem these days is that there is no loyalty. The customer is always right and let me tell you , you can break your legs to keep them happy if they can save a dime they are gone.....its just so easy to come and spill your guts on an public forum etc, or am i just in a bad mood ??

As of toady we have 18,171 active customers registered on our site and shipping between 600 - 1000 orders per month.

99.99 percent of them are very happy. I sometimes wonder what would happen if we got a mention on the the Hub for each happy delivery. We do however take each unhappy customer VERY seriously... It really sucks feeling inadequate at times. 

 

I leave you with this gem:

 

 

[Cois]

Contacted them when they were closed last year to get information on JagWire Cable sets and a headset for my Commencal.

 

Got a response the same day with the needed information.  I only realised that they were not open after I sent the mail and expected no reply.  

 

And I will use them.  They sometimes have great prices.  And do not have to try and find information at the LBS on the product they are selling me, as I have full access to the internet.  And I do not have the rely on the information that the sales person is spinning me.