Patchelicious Posted April 25, 2018 Posted April 25, 2018 And that's why I believe that when you experience bad service, just suck it up and take your business elsewhere. Happened to me a view times. No point in complaining as you are the unfortunate one. PS. don't let this experience ruin your cycling days, enjoy!Yeah, I’m not a supporter of the “just suck it up” model. Complaining is not only good for the community, it is also good for the shop to get feedback, positive or negative. Direct feedback would usually be the more acceptable manner, but often this is discarded by shops (people who give bad service often know they give it and don’t care) so public feedback sometimes carries greater weight. There is a caveat, and that is the person doing the public feedback should do so in a constructive manner.
Edereese Posted April 25, 2018 Posted April 25, 2018 Yeah, I’m not a supporter of the “just suck it up” model. Complaining is not only good for the community, it is also good for the shop to get feedback, positive or negative.Direct feedback would usually be the more acceptable manner, but often this is discarded by shops (people who give bad service often know they give it and don’t care) so public feedback sometimes carries greater weight. There is a caveat, and that is the person doing the public feedback should do so in a constructive manner.PM sent!
milky4130 Posted April 25, 2018 Posted April 25, 2018 Been to ECC about 20 times now. Excellent service everytime.. While inZA I had to pop in here a couple of times. Truly excellent service from Chaunce an the techs.What are the Chaunces the only reason you are getting that excellent service is due to all the complaints & partly because of this thread?
IceCreamMan Posted April 25, 2018 Posted April 25, 2018 What are the Chaunces the only reason you are getting that excellent service isn't due to all the complaints & partly because of this thread?Been getting great service from there even when I was living in za. Always been good to me.
shaper Posted April 26, 2018 Posted April 26, 2018 So over time a business can't jack up it service and become good since the original post of over a year ago??????? Go figure the mentality of some.....
Bonus Posted April 26, 2018 Posted April 26, 2018 Remember when Tony, Henri and Jacque used to have their shop there? Wendy bought her GT MTB from them and we've never had a problem wth it.
Patchelicious Posted April 26, 2018 Posted April 26, 2018 Remember when Tony, Henri and Jacque used to have their shop there? Wendy bought her GT MTB from them and we've never had a problem wth it.Jacques was/is a good guy.
RocknRolla Posted April 26, 2018 Posted April 26, 2018 Have had nothing but good service there, couple of emergencies where they really went the extra mile. I have been supporting them for a while now for consumables.
Mafavuka Posted September 22, 2019 Posted September 22, 2019 After many miles a niggling problem with a part showed up on my bike, get new one from Eagle Canyon and replace the part, it breaks again soon afterwards. Get another, ask them just in case if they had similar problems with other riders, no. I tried my best to sort out the cause, could not pinpoint, so I keep on going back to try and get guidance what to do. But old man Conrad everytime gets his workshop to fit the new part for me. When this happens the fifth time, I again ask is there is something I do wrong, apparently not, but again Conrad fits the part for me and this time refuses to charge for the new part. I tried my best to pay but he won't take the money. Thanks Conrad, I just hope some of your good attitude rubs off on the youngster that helps you.
Simon Kolin Posted September 22, 2019 Posted September 22, 2019 5 times!!!! Sound like they replaced the part 4 times too many... How many times were you charged for a replacement? And what exactly were you replacing?
shaper Posted September 22, 2019 Posted September 22, 2019 After many miles a niggling problem with a part showed up on my bike, get new one from Eagle Canyon and replace the part, it breaks again soon afterwards. Get another, ask them just in case if they had similar problems with other riders, no. I tried my best to sort out the cause, could not pinpoint, so I keep on going back to try and get guidance what to do. But old man Conrad everytime gets his workshop to fit the new part for me. When this happens the fifth time, I again ask is there is something I do wrong, apparently not, but again Conrad fits the part for me and this time refuses to charge for the new part. I tried my best to pay but he won't take the money. Thanks Conrad, I just hope some of your good attitude rubs off on the youngster that helps you.Are EC not just supplying the part which is manufactured by some company? They continued to replace it in good faith even though not their fault.... what part was it?
eddy Posted September 22, 2019 Posted September 22, 2019 5 times!!!! Sound like they replaced the part 4 times too many... How many times were you charged for a replacement? And what exactly were you replacing?What part is it and what has been do e to determine the root cause? Let us see if we can solve the issue once and for all.
Mafavuka Posted September 23, 2019 Posted September 23, 2019 My note is not concerning the part I kept on damaging, it is about Conrad continuously assisting a stupid client without getting upset.
Patchelicious Posted September 23, 2019 Posted September 23, 2019 My note is not concerning the part I kept on damaging, it is about Conrad continuously assisting a stupid client.Two posts..... Conrad that you? What parts keep breaking? Why do you keep breaking them?
madmarc Posted September 23, 2019 Posted September 23, 2019 Two posts..... Conrad that you? What parts keep breaking? Why do you keep breaking them? Was thinking the same thing - So how stupid does Conrad think hubbers are.
Long Wheel Base Posted September 23, 2019 Posted September 23, 2019 Two posts..... Conrad that you? What parts keep breaking? Why do you keep breaking them?Because he gets such good service for free.
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