Mook Posted October 12, 2017 Posted October 12, 2017 Hi Hubbers, Thought I'd share this with you. Perhaps somebody can provide help/guidance/advise, OR tell me to shut up and go away.... Bought a 2012 alu Specialized Epic Comp 29er in 2013. Before paying I pointed out, what appeared as paint cracks on the chainstay near the main pivot. Owner took bike to LBS in Southern suburbs(CPT) where he purchased the bike on 08/11/2011. Manufacturer was supposedly called in to check frame to approve warrantee replacement of rear triangle between 09/10/2013 and 28/10/2013.News back was that it's "ONLY A PAINT CRACK". Issue was on record for future come backs. Took the bike, paid AND.....................23/09/2017, the chainstay snaps right where the "PAINT CRACKS" were. So, back to the original owner I go, he takes it back to the same dealer. A weeks later, I am told that 1) No record whatsoever exist of the 2013 "PAINT CRACK" investigation by either LBS and/or manufacturer; 2) the Limited Lifetime Warrantee(5 years) has expired on the suspension parts. I am getting screwed by somebody, but without an invoice or job card for the 2013 investigation of the "paint crack", I am theoretically on my own...RIGHT? Thanx allMook
Skylark Posted October 12, 2017 Posted October 12, 2017 The warranty has expired and it probably was a paint crack at the time it was inspected or else it wouldn't have taken 4 odd years to actually crack. It's probably one of those times when you have to just suck it up and move on. Nevermind that the frame warranty is typically not transferable and only applies to the original owner, ie you are going to be ducking and diving to get anywhere.
Sharkie 2 Posted October 12, 2017 Posted October 12, 2017 You are not the first owner, this is normally part of their terms....risk of buying second hand bikes, write it off as school fees.
BSG Posted October 12, 2017 Posted October 12, 2017 What a bummer, I probably would crack more than my paint if my bike frame broke and it is out of warranty
Dusty Posted October 12, 2017 Posted October 12, 2017 Warranty expired - no luck even if you were the original purchaser. You should be able to purchase just the rear triangle from Spez.
Tatt Posted October 12, 2017 Posted October 12, 2017 Do you not have household insurance on your bike? Tom
Sharkie 2 Posted October 12, 2017 Posted October 12, 2017 Do you not have household insurance on your bike? Tom A specific event would need to be the cause of this happening for the insurance to cover this
Skinnyone Posted October 12, 2017 Posted October 12, 2017 So you bought a second hand bike and want to claim warranty? As soon as the bike changes hands, the warranty expires on most if not all brands... The store should also not entertain this as it sets up false expectations - as surely they would know the original owner sold the bike and is now riding something else?
droo Posted October 12, 2017 Posted October 12, 2017 4 years is a long time. I think you took a chance and came up short - definitely not worthy of a tarring and feathering. IMHO, of course.
AdamA Posted October 12, 2017 Posted October 12, 2017 So you bought a second hand bike and want to claim warranty? As soon as the bike changes hands, the warranty expires on most if not all brands... The store should also not entertain this as it sets up false expectations - as surely they would know the original owner sold the bike and is now riding something else?^^^^ What he said.
Mook Posted October 13, 2017 Author Posted October 13, 2017 Thanx for your time and inputs guys. I appreciate your views and opinions. RegardsMook
droo Posted October 13, 2017 Posted October 13, 2017 Thanx for your time and inputs guys. I appreciate your views and opinions. RegardsMook And 10 points to you for accepting what was said and not turning this into a fat rant. There is hope for the world.
Patchelicious Posted October 13, 2017 Posted October 13, 2017 And 10 points to you for accepting what was said and not turning this into a fat rant. There is hope for the world. Agreed.
Mook Posted November 9, 2017 Author Posted November 9, 2017 Guys, Thought I'd report back on the broken chainstay issue. Got a brand new carbon replacement chainstay from Spez. They could not find an aluminum component for a 2012 Epic 29er. Longer dropout pivot bolts were required due to the carbon being bulkier than the alloy.Cost me R4.5k ..... for crying in a bucket At least the carbon unit should last longer than the aluminum under normal conditions...........I guess? Seatstays are alloy, with carbon chainstay. What is your opinions on this? CheersMook
lechatnoir Posted November 9, 2017 Posted November 9, 2017 Cost me R4.5k ..... for crying in a bucket Thanks for the update... I guess without the 4.5K you're without a bike at all, so not an awful deal.
Pure Savage Posted November 9, 2017 Posted November 9, 2017 Guys, Thought I'd report back on the broken chainstay issue. Got a brand new carbon replacement chainstay from Spez. They could not find an aluminum component for a 2012 Epic 29er. Longer dropout pivot bolts were required due to the carbon being bulkier than the alloy.Cost me R4.5k ..... for crying in a bucket At least the carbon unit should last longer than the aluminum under normal conditions...........I guess? Seatstays are alloy, with carbon chainstay. What is your opinions on this? CheersMookCarbon is always cooler. Guess it was that or a whole new frame?
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