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Posted

Hi Hubbers,

 

Thought I'd share this with you. Perhaps somebody can provide help/guidance/advise, OR tell me to shut up and go away.... :wacko:

 

Bought a 2012 alu Specialized Epic Comp 29er in 2013. Before paying I pointed out, what appeared as paint cracks on the chainstay near the main pivot. Owner took bike to LBS in Southern suburbs(CPT) where he purchased the bike on 08/11/2011. Manufacturer was supposedly called in to check frame to approve warrantee replacement of rear triangle between 09/10/2013 and 28/10/2013.

News back was that it's "ONLY A PAINT CRACK". Issue was on record for future come backs. Took the bike, paid AND.....................23/09/2017, the chainstay snaps right where the "PAINT CRACKS" were. So, back to the original owner I go, he takes it back to the same dealer. A weeks later, I am told that 1) No record whatsoever exist of the 2013 "PAINT CRACK" investigation by either LBS and/or manufacturer; 2) the Limited Lifetime Warrantee(5 years) has expired on the suspension parts.

 

I am getting screwed by somebody, but without an invoice or job card for the 2013 investigation of the "paint crack", I am theoretically on my own...RIGHT?

 

Thanx all

Mook

Posted

The warranty has expired and it probably was a paint crack at the time it was inspected or else it wouldn't have taken 4 odd years to actually crack.

 

It's probably one of those times when you have to just suck it up and move on. Nevermind that the frame warranty is typically not transferable and only applies to the original owner, ie you are going to be ducking and diving to get anywhere.

Posted (edited)

What a bummer, I probably would crack more than my paint if my bike frame broke and it is out of warranty  :cursing:

Edited by BSG
Posted

Warranty expired - no luck even if you were the original purchaser. You should be able to purchase just the rear triangle from Spez. 

Posted

So you bought a second hand bike and want to claim warranty?  :thumbdown:  

 

As soon as the bike changes hands, the warranty expires on most if not all brands...

 

The store should also not entertain this as it sets up false expectations - as surely they would know the original owner sold the bike and is now riding something else?

Posted

So you bought a second hand bike and want to claim warranty?  :thumbdown:  

 

As soon as the bike changes hands, the warranty expires on most if not all brands...

 

The store should also not entertain this as it sets up false expectations - as surely they would know the original owner sold the bike and is now riding something else?

^^^^ What he said.

  • 4 weeks later...
Posted

Guys,

 

Thought I'd report back on the broken chainstay issue. Got a brand new carbon replacement chainstay from Spez. They could not find an aluminum component for a 2012 Epic 29er. Longer dropout pivot bolts were required due to the carbon being bulkier than the alloy.

Cost me R4.5k ..... for crying in a bucket :angry:

 

At least the carbon unit should last longer than the aluminum under normal conditions...........I guess? Seatstays are alloy, with carbon chainstay.

 

What is your opinions on this?

 

Cheers

Mook

Posted

Guys,

 

Thought I'd report back on the broken chainstay issue. Got a brand new carbon replacement chainstay from Spez. They could not find an aluminum component for a 2012 Epic 29er. Longer dropout pivot bolts were required due to the carbon being bulkier than the alloy.

Cost me R4.5k ..... for crying in a bucket :angry:

 

At least the carbon unit should last longer than the aluminum under normal conditions...........I guess? Seatstays are alloy, with carbon chainstay.

 

What is your opinions on this?

 

Cheers

Mook

Carbon is always cooler. 

 

Guess it was that or a whole new frame?

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