Veebee Posted December 5, 2019 Posted December 5, 2019 ^^above is not comforting... I have a DA gruppo sitting in JHB awaiting clearance with UPS, 2 days now and no feedback from them or an invoice to settle the vat etc. Going to start chasing them from now.
Veebee Posted December 9, 2019 Posted December 9, 2019 UPS... = USELESS POSTAL SERVICE.Extremely slow and poor service.Been following up on an order for a full week now, requested the invoice 3 times for vat/clearing and still dont have anything. Frustrating!
Dexter-morgan Posted December 9, 2019 Posted December 9, 2019 I must say, I eventually received my goods, 8 days later through UPS with DHL from Evans to me were 3 days. Veebee 1
Thomo Posted December 9, 2019 Posted December 9, 2019 (edited) UPS... = USELESS POSTAL SERVICE. My experience with UPS has generally been very good.What was particularly convenient was payment of customs/vat etc on delivery.Sounding like this may no longer be the case ...I do suspect though that when it goes wrong it goes horribly wrong.I did on one occasion have to wait +-3 weeks for delivery but I put that down to the Festive season. Edited December 9, 2019 by Thomo Veebee 1
Veebee Posted December 9, 2019 Posted December 9, 2019 DHL has been great, as always. Amazon orders to me without any issues.I use DHL for my business also and dont ever run into problems. Ordered wheels from China, was sent on 6th using RPX, arrived in SA on the weekend and Linex called me this morning for clearing instructions... thats proper service.
captain morgan Posted December 9, 2019 Posted December 9, 2019 Ordered ... thinking no more skynet. Wrong parcel sent with skynet .... 6 days ...no tracking info available ...
Veebee Posted December 9, 2019 Posted December 9, 2019 UPS, bunch of lies !! 2 different parcels, they claim to have attempted delivery at 2 different times, not a single call from them.
BaGearA Posted December 9, 2019 Posted December 9, 2019 UPS, bunch of lies !!2 different parcels, they claim to have attempted delivery at 2 different times, not a single call from them. Screenshot_20191209-174502_Chrome.jpg Screenshot_20191209-174425_Chrome.jpgget surveillance setup and if you could prove it they might come to the party quick in the future
Veebee Posted December 9, 2019 Posted December 9, 2019 get surveillance setup and if you could prove it they might come to the party quick in the future thats too much of a hassle just to get them to do their job properly... in a complex so not possible anyway.I received other parcels today, 1 from Skynet and 1 from DHL - [not all cycling related btw], so clearly UPS are up to no good.
MORNE Posted December 9, 2019 Posted December 9, 2019 It’s a thing???? Don't let them have to knock lol. They’ll also almost never phone you because the underpaid driver does not have airtime and his employer probably doesnt trust him with a company phone.A local courier company once non derived....i got a call from a local pizza shop’s landline ( he told me from where he was phoning????) from the driver telling me his gps is flat and doesn't have a map book and i need to direct him to the delivery address from said establishment. Veebee 1
gogo@ Posted December 10, 2019 Posted December 10, 2019 thats too much of a hassle just to get them to do their job properly... in a complex so not possible anyway.I received other parcels today, 1 from Skynet and 1 from DHL - [not all cycling related btw], so clearly UPS are up to no good. Unfortunately I believe you.Take it up with the shop you made the purchase from. Make an official complaint. I did that as I had paid good money for delivery and, fortunately, had that good money refunded.Their tracking info is at very best an hallucination.I wonder if they do better in JHB/Gauteng than elsewhere. I noticed my stuff came via Bidvest cargo -- SAA? No idea.
Thomo Posted December 10, 2019 Posted December 10, 2019 UPS... = USELESS POSTAL SERVICE. I was hoping I'd be able to disagree with you, but delivery that's been showing by Tuesday 10/12 has just changed to delayed.!!
Veebee Posted December 10, 2019 Posted December 10, 2019 I finally received my parcels this morning after making 7 calls between the JHB and DBN offices. Was just pushed around from person to person, eventually got the the right person in Durban and 1 hour later I had both parcels. Was just too much of a mission with them.
Thomo Posted December 11, 2019 Posted December 11, 2019 (edited) I was hoping I'd be able to disagree with you, but delivery that's been showing by Tuesday 10/12 has just changed to delayed.!! Delay resolved and package delivered. My faith in Merlin/UPS rewarded. Edited December 11, 2019 by Thomo Veebee 1
Veebee Posted December 11, 2019 Posted December 11, 2019 Delay resolved and package delivered.My faith in Merlin/UPS rewarded. good stuff, seems like you just have to add 3-5 days onto delivery time when using UPS.
Thomo Posted December 11, 2019 Posted December 11, 2019 good stuff, seems like you just have to add 3-5 days onto delivery time when using UPS.In my case it was a day later than originally displayed on tracking.Ordered Thursday evening, delivered Wednesday morning isn't too shabby. Veebee and gogo@ 2
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