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Experience with CRC's move from DHL to SkyNet?


Eugene Brown

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In my case it was a day later than originally displayed on tracking.

Ordered Thursday evening, delivered Wednesday morning isn't too shabby.

you had much better luck than me...

I ordered 28th November, delivered 10 December.

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Seems that they have now shifted away from Skynet to Aramex.

Have they shifted or were you just lucky.?

Or am I just unlucky to get Skynet again.?

That said, hopefully they keep improving.

Last wait was only 2 weeks rather than 3 or 4.

Edited by Thomo
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  • 2 weeks later...

Have they shifted or were you just lucky.?

Or am I just unlucky to get Skynet again.?

That said, hopefully they keep improving.

Last wait was only 2 weeks rather than 3 or 4.

So seems Skynet have a new online Clearing instruction.

Makes things a little easier but doesn't really improve turnaround.

That said, 10 days is still an improvement on where they were not so long ago. :D

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  • 2 weeks later...

Ordered on the 30th, given a tracking # smartly on the 30th as well, 2nd Jan, CRC are adamant its been dispatched, SkyNet maintain they have not received it...
Wait 48hrs for scanning to update is what i'm told...
This for their Premier 'Express' service !

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  • 2 weeks later...
  • 7 months later...

Good day hubbers, just thought I would post an update on my experience.

Placed order on the 2nd of September, chose priority option (4-6 working days). Item has just arrived at Skynet hub and ready to be dispatched. R200 admin fee for jumping through all the customs hoops, according to shipping information, I should have item before Thursday, by the looks of things, it will arrive tomorrow  :clap:

I think the service has improved. Quick response on Skynet's side, it took CRC 2 days to start shipping process. 

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CRC took less that 24 hours to dispatch my order. I paid for the fastest shipping option. 

 

Safe to say Skynet will deliver to me around the 23rd then? 

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CRC took less that 24 hours to dispatch my order. I paid for the fastest shipping option. 

 

Safe to say Skynet will deliver to me around the 23rd then? 

 

My experience on multiple orders is that its always hit and miss with skynet. probably a 50/50 split. Maybe 60/40 in favour of misses.

 

Sometimes they get it right, others times not. Very inconsistent. The biggest issue is, that when they get it wrong, the customer service is absolutely useless. 

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Their online system seems okay. Lucky for me they bank with Nedbank so my payment cleared instantly. They do mention that they will only start the customs process once the funds reflect on their side. I think maybe instant payment would speed up the process.

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  • 4 months later...

This week's experience. I had stopped using CRC because of Skynet but tried again as I needed a spare that I could only get abroad.

 

Ordered Sunday. Arrived today (Friday)

 

They're using DHL Express again!

 

Paid the duties online quickly.

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This week's experience. I had stopped using CRC because of Skynet but tried again as I needed a spare that I could only get abroad.

 

Ordered Sunday. Arrived today (Friday)

 

They're using DHL Express again!

 

Paid the duties online quickly.

Brilliant news.

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This week's experience. I had stopped using CRC because of Skynet but tried again as I needed a spare that I could only get abroad.

 

Ordered Sunday. Arrived today (Friday)

 

They're using DHL Express again!

 

Paid the duties online quickly.

That's good to know.

Just hope they'll be consistent.

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Another (shipping) success story here. Ordered on Friday and delivered (by DHL) today.

 

There was a mix up and I ordered something via the normal shipping and a duplicate via the express shipping (cancellation was not processed for some reason. So not so much of success on this point). Ironically, the normal shipping option arrived before the express option (but only by like 2 hours).

 

On that point, I have a brand-new, unopened Park Tool Derailleur Hanger Alignment Gauge available for sale. Probably be cheaper to sell it here than to ship it back for the refund...

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Does anyone have any experience ordering complete bikes from CRC? 

An the quoted delivery price does that include customs/import duties? 

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Does anyone have any experience ordering complete bikes from CRC? 

 

An the quoted delivery price does that include customs/import duties? 

 

I have not ordered a bike so I can't help on that point.

 

No, the quoted price only includes shipping. Duty, VAT and handling fees are paid separately.

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