MrJacques Posted August 19 Posted August 19 (edited) My experience: Emails to support can take a few to receive a reply. For one I had a reply within a day, but also some that have gone unanswered. Phoning and speaking to customer support is better and faster and the person I spoke to was helpful and knowledgeable. I had a Venu 1 with bad screen burn-in / deterioration. I sent it to them via courier and received an assessment and reply within a week. I was hoping for a freebie since it seems to have been a known issue with that generation / model, but they offered me a Venu 2 for a discount, which is still reasonable as the watch was purchased in Jan 2020 and out of warranty. The quote for the replacement was at a fixed repair rate since they don't have parts available for the Venu 1 anymore. I could also have chosen another watch, e.g. Forerunner 165 / 255, but that is seen as an upgrade even if retail pricing is less than the V2 and the discount they give for that is less. I paid for the V2 on Thursday and received it this morning, so overall it was a pretty decent experience i.t.o. customer service from them. I don't think many companies will offer this for an item that's out of warranty. Edited August 25 by MrJacques
Sandro Posted September 17 Posted September 17 Geez but these guys are absoutely pathetic. I'm looking for a Neo2 T disc extractor so I can clean up my trainer. I see they have two options on their local site so I query online. Suprisingly I get an email response quite quick saying 'we have any tool extractors in stock'. Great so I ask how I can order one foe the 2T only to be told they meant they DON'T have any tool extractors in stock and I should check with Cycle Lab who are one of their biggest outlets. I check with Cycle Lab who initially don't know what the product is, and then they tell me they'll check if Garmin SA have stock... Kill me now. How Garmin has such bad local representation absolutely blows. My. Mind.
WesleyR Posted October 10 Posted October 10 Hey guys I have a Garmin Epix Gen 2 Sapphire and the back button has stopped working. I took it to Garmin and just got a response that they will replace the unit for R16k?? Surely there is a way to replace just the button because I don't have that kind of money for a replacement watch when just a single button isn't working.... 😔 I've got multiple Garmin devices and never had any issues, so rather disappointed in this watch.
michaelbiker Posted October 11 Posted October 11 Time to take matters into your own hands… https://dialedrunner.com/simple-fix-for-your-sticky-garmin-fenix-buttons/
WesleyR Posted October 12 Posted October 12 5 hours ago, michaelbiker said: Time to take matters into your own hands… https://dialedrunner.com/simple-fix-for-your-sticky-garmin-fenix-buttons/ Already tried this as well as soaking it in water for awhile according to their site, no joy.
michaelbiker Posted October 12 Posted October 12 7 minutes ago, WesleyR said: Already tried this as well as soaking it in water for awhile according to their site, no joy. Bummer.
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