Scott warranty useless

[Headshot]

1 hour ago, nathrix said:

Say what you like about Specialized and the price and whatever else, but this is exactly one of the reasons I bough it:

https://www.specialized.com/za/en/warranty

Warranty

GLOBAL WARRANTY POLICY

At Specialized, our first guiding principle is that "The Rider is the Boss." Our priority is to serve our riders with the most innovative cycling products in the world, and to stand behind the products that we sell. For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies. It's simple, too:

• We stand behind our frames—forever. This means we offer a lifetime warranty to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks. This includes seatstays and chainstays on full-suspension bikes.

• Just like our frames, Roval wheels are warrantied for life.

Can confirm that they do indeed do a lifetime warranty. 

[letsride]

14 minutes ago, Headshot said:

Can confirm that they do indeed do a lifetime warranty. 

The lifetime of the bicycle…. not your lifetime…

[Mook]

2 hours ago, ChrisF said:

 

And yet, I have friends that have had rust issues with cars rejected because of an issue with the service record ....

 

 

Sadly these "terms and conditions" dont make logic sense .... but is used as a get of jail card all too often.

 

 

Best to be SURE about the fine print as it applies to your bike .....

 

 

 

 

 

 

Always laughed at the warrantee terms on a 4x4 .... mine had 500km on the clock when I started the wiring for the fridge and battery system .... warrantee on electrical GONE (now my background, training and qualifications meant I was training people to do similar work... but not an "authorised dealer" to do it on my own vehicle...duh..)

 

As soon as the kitting out started the warrantee was GONE .....

 

But I knew it, and also knew why I bought it.

I guess it's like being rearended by another car at a traffic intersection, and your insurance turn down your claim because your tyres are down to the tread indicators.

Had a Spez Epic Comp with a paint crack on the rear triangle. Took it in and Spez "inspected" the frame. Bike is 4 yrs and 11 mths old. Verdict was that it is a paint crack. Two months later the triangle snaps on the very paint crack.

Sorry sir, no warrantee claim. Your bike is 5 yrs and 2 mths old. Lifetime cover is only 5 years.

Shite happens 

[Nick]

3 hours ago, letsride said:

The lifetime of the bicycle…. not your lifetime…

Well, it depends which ends first.

In their global warranty T&Cs, lifetime is defined as "as long as the original retail purchaser owns the product" but only if you register the bike within 90 days of purchasing it. Otherwise it's 2 years.

And while I'm researching, here's the exact Scott wording if it hasn't been dug up already:

"The manufacturer's guarantee is granted from the date of purchase for a period of five years on bicycle frames and rear ends. The guarantee period is reduced to three years, if the SCOTT bicycle is not serviced at least once a year by an authorized SCOTT dealer. Maintenance services must be carried out in accordance with the maintenance instructions in the SCOTT manual and must be confirmed there by the stamp and signature of the authorized SCOTT dealer."

[SeanVolk]

They have said that if I serviced at a authorised dealer they would have done a regular pivot service. Which I find strange as when I dropped the bike off at cycle lab this time when they found this issue I asked what was needed and the said a major service. Which doesn’t include a pivot service at all. So in essence even if I did service at an authorised dealer I would still have had this issue. 
 

regardless I should still have the 3 year warranty as that’s what the owners manual says. 
 

the only reason they checked the pivot is I said something didn’t feel right with the rear shock and hence they found the crack. 
 

also since this I have googled and found in some countries there was apparently a recall on these bikes as they had incorrectly torqued the pivot bolt from factory and the fix was to set at a 14nm. So seems this is something they knew about. 

[nathrix]

On 6/11/2024 at 6:03 PM, ChrisF said:

 

And ?

 

Do they require a service record ?

 

Services by an authorised dealer ?

 

PS - My Giant has the same lifetime warrantee on the frame ... only if you records of servicing by authorised dealers

Nope, I have not seen any in their Tees & Cees. What do people do if they do any of the many stage races we have? You can’t have it washed and serviced/checked/tuned by anyone except an authorised dealer in the race village after a hard day’s slog? 

Edited June 12 by nathrix
Spelling

[madmarc]

This is why i will always support TREK

Bought a new Superfly 100 in 2012 from Solomons, when they were still a TREK dealer

Did all my own maintenance and services myself - lots of upgrades

Seriously cracked the seat tube on a ride at modders in 2020.

Sent pictures and original proof of purchase to Solomons who claimed, even though they were no longer a TREK dealer

7 days later - Please come fetch your new frame = TREK Top Fuel full carbon c/w rear shock and headset.

Took my broke frame in when i collected it - Mmmmm naaa we not interested just bin it.

With TREK the frame lifetime warranty = A lifetime warranty 👌

 

  

[Bl4d3]

On 6/11/2024 at 3:35 PM, ChrisF said:

 

This applies to MOST brands.

 

I have previously mentioned on other threads that your choice of bike SHOULD include access to a "local dealer" for maintenance.  (was shot down properly for this)  I previously bought a bike where it was a 90km round trip to the dealer .... ended up a real pain.

 

Also look at WHAT is covered in the warrantee .... FRAME.  Take the bike in ONCE a year for a MINOR service.  Small price to pay to keep the warrantee in place.

 

 

 

 

PS - your point of 3 vs 5 is not lost on me.  Having paid these school fees before, your warrantee runs out on day 364 if you dont have it serviced at an "authorised dealer".

 

PPS - many of the "bike workshops" are NOT authorised by the suppliers !!  I have had long discussions with the importers about this when their authorised dealer could not fix the breaks on a new bike after booking the bike in FOUR times .... my local bike workshop charged me R250 and the breaks were SORTED for 3 000km.  Imagine my "joy" having to take the bike back to the dealer for the "annual service" ....

 

 

This is the reality of buying new ...... the new bike buyer have three options:

1. Service at the dealer, and have a warrantee

2. Service elsewhere and risk loosing the warrantee

3. Bypass all this fuss .... buy second hand ....

Being fairly experienced in cycling warranties, having managed a brands warranties for a number of years, and even having written some policies myself, I can not stress the importance enough of reading and understanding warranty policies BEFORE buying a product.

There are many brands out there, if not most, that pretty much have a no questions asked warranty policy, their goal is to keep the customer happy and riding their brand.

I can only assume that Scott has enforced this blanket policy due to past experience, likely from seized bearings.
On that, this is an important record to keep, even a proof of purchase for some bearings, just to prove that they're services / replaced regularly.

Most brands will also allow you to service the bike by where ever you want, some big brands even provide their service manuals to the public. Take Orbea and their blue papers as an example, which even offer tips and tricks on certain assemblies.

Nevertheless.
Step 1: Read and understand the policy. Understand what your limitations are within the policy.
Step 2: Buy bike if you're comfortable with the policy.

On the lifetime thing, most brands policy is lifetime of the company and/or user. I have dealt with a brand who reopened a mold on a 15 year old carbon TT frame as the bike was sold with a lifetime warranty. Customer got a fresh replacement out of Europe 1 month after logging the claim.