Bikehub Business Unfair to Small Dealers?

[Spookie]

2 minutes ago, Mo79 said:

The 2500+ ads guy he’s a dealer with that amount of pairs.  And those were like big items R50k, R100k bicycles.  I was posting handlebars, frames, bikes etc mostly under R5k.  I had about 2000 ads when this profile was changed to a business profile 2 years ago.  That same guys is still floating under the radar. And there are much more. 
 

You have to have a sure solid and clear criteria for what you consider a dealer.  If you have a shop, you’re a dealer.  If you buy to resell, you’re a dealer.  If  you have a hight volume of times, your most likely a dealer. 
 

The problem is that dealers are primping each other.  A dealer doesn’t like me, he’s gonna piemp me and get my account to be a paid account.  But there’s other guys getting away with it for year.  

Bru, you sold yourself out… dont think anyone else “piemp”ed you.

[Mo79]

4 minutes ago, Naidy said:

I think this is where you are going wrong, assumptions is the mother of all ******. I'm far from a dealer, but anyway, if @Nick has to investigate my account then ill be fine with that.

 

And stop being a dick, you posted this on a public forum so deal with the comments. 

I said I didn’t want to make it public, but I wasn’t getting anywhere privately.  I can appreciate that they will do what they can and it’s a business,  it in the end of the day, one is being blocked and the other is getting a free rides. One rule for everyone is more fair. I apologized beforehand, it’s not my way to piemp others, but I had no choice.

 

eventually everyone is gonna have business accounts, because there isn’t clear criteria.  

[Ncayi]

Our ability to engage in dialogue and discourse as society has degenerated significantly. 

[Mo79]

14 minutes ago, Bub Marley said:

You sound butthurt because you got caught out. That’s essentially what this comes down to. You then created a dummy account and got caught again.

 

Just because others haven’t gotten caught yet, does not automatically mean you get a free pass. The rules are the same for everyone. You just got caught so accept it and move on.

Someone who doesn’t like me, who is in the same business as me , reported me.  Some of these guys are dealers and they don’t like of you’re also selling, so they want to even the playing field and throw some roadblocks for you.  That’s unfortunately the nature of business, but guys have seen a way to throw roadblocks for others by ‘reporting’ them .  I didn’t even know about this until someone told me it’s other dealers who reported me.  Then I was forced to report people. It’s not what I do. 

Edited November 18, 2025 by Mo79

[Naidy]

14 minutes ago, Mo79 said:

The 2500+ ads guy he’s a dealer with that amount of pairs.  And those were like big items R50k, R100k bicycles.  I was posting handlebars, frames, bikes etc mostly under R5k.  I had about 2000 ads when this profile was changed to a business profile 2 years ago.  That same guys is still floating under the radar. And there are much more. 
 

You have to have a sure solid and clear criteria for what you consider a dealer.  If you have a shop, you’re a dealer.  If you buy to resell, you’re a dealer.  If  you have a hight volume of times, your most likely a dealer. 
 

The problem is that dealers are primping each other.  A dealer doesn’t like me, he’s gonna piemp me and get my account to be a paid account.  But there’s other guys getting away with it for year.  

You had 2000 ads in 2 years? well thats answers it

 

[Mo79]

Just now, Naidy said:

You had 2000 ads in 2 years? well thats answers it

 

It’s 750 on this profile. On the other it was 1000 and some odds. 😳

 

but it was small stuff not really expensive stuff.
 

these one guy in Ct with almost 3000 total ads and he has about 50+ ads and he’s still not a dealer.  

[Spookie]

22 minutes ago, Mo79 said:

The 2500+ ads guy he’s a dealer with that amount of pairs.  And those were like big items R50k, R100k bicycles.

Maybe he is just wealthy 👀 and he has been on the hub for 18 years…

[Rowl]

7 minutes ago, Mo79 said:

It’s 750 on this profile. On the other it was 1000 and some odds. 😳

 

but it was small stuff not really expensive stuff.
 

these one guy in Ct with almost 3000 total ads and he has about 50+ ads and he’s still not a dealer.  

Flag/report him!

 

Don't you report guys driving in their cars on Strava?

Edited November 18, 2025 by Rowl

[Mo79]

The system is toxic, because one guys gets away, the other gets blocked and has to pay.

Some people have found a way to exploit the system by reporting others and its encouraged.  
 

Yes I was wrong to bypass the system, I’m not gonna deny it and it was wrong.  However I know a guy who said, ‘if you make my account a business account, I’m gonna leave Bikehub and his wasn’t changed, whereas if I made that threat, it would be ‘no problem’.  
 

As I said to you in the DMs, Bikehub have to set up a clear criteria of who they consider as a dealer.  Once you’ve defined that you can then measure everyone against it.  As long as it’s speculative and case to case, it’s gonna lead to discrepancies which will lead to animosity amongst dealers. 
 

Most users won’t know this, cause they are not dealers, and they not looking out for dealer profiles.  It’s the dealers usually doing the reporting anonymously, however now I’ve been reported, I’m gonna go and report others.  And if everyone isn’t measured against the same criteria it’s a recipe for disaster. 

Edited November 18, 2025 by Mo79

[Paul Ruinaard]

1 hour ago, Mo79 said:

Community looks after all, not just those with money.  Why do some get away with not paying for ads and others have to.  One guy has 2500+ ads over the last several years. 
 

How do you difine who is a dealer and who is not.  Amount of ads?  Value of items listed?  Has a Shop? deals from home?  Etc.

 

You can classify a guy selling out of his backyard the same as a bike bike shop. It’s not fair.

Hey @Mo79 - you with your 10 posts (at least on this profile).

You have the audacity to speak about community as if you are entitled by your 10 post membership and using the classifieds as your marketplace,  to talk about community which you by implication have actually contributed nothing other than criticism and are unwilling to pay small fees to allow the whole thing to thrive? Why must you be allowed all of a sudden for some reason to access the community built up by these guys over 20 years? These guys built this and funded it out of their pockets in their spare time. Now you need special dispensation.

What are you doing to contribute and grow this?

Community by definition is constructed from the people in it.

Ubuntu - I am a person because you are a person. What have you given to this forum?

More like taken I would say . Thats all you have done , and are astounded when you rhetoric around needing to be treated differently isnt well received?

Go read up about community. You seem to think you have a claim on the term for some reason and that we must repsct your claim.

Ek kan nie ..... 

Or is this one of your aliases? Used to avoid the rules.

 

 

 

 

[Mo79]

We need other dealers that this happened to to come and show what a problem it is.

 

1. So firstly step, define the criteria.  
2. Then make those dealing dealer and revert other back to normal accounts.

 

To get rid of the reporting, just move to a subscription system, based on value, number of items pm.  Have a threshold, a normal user might only advertise 20 items per year.  A dealer is anyone over 20 items per year.  The system automatically changes you over.  
 

Dealer who list items overall over R500k pay top tier. Dealers under 100k total, pay less. 
 

These are things I’ve mentioned last year in DMs. 

[Mo79]

14 minutes ago, Paul Ruinaard said:

Hey @Mo79 - you with your 10 posts (at least on this profile).

You have the audacity to speak about community as if you are entitled by your 10 post membership and using the classifieds as your marketplace,  to talk about community which you by implication have actually contributed nothing other than criticism and are unwilling to pay small fees to allow the whole thing to thrive? Why must you be allowed all of a sudden for some reason to access the community built up by these guys over 20 years? These guys built this and funded it out of their pockets in their spare time. Now you need special dispensation.

What are you doing to contribute and grow this?

Community by definition is constructed from the people in it.

Ubuntu - I am a person because you are a person. What have you given to this forum?

More like taken I would say . Thats all you have done , and are astounded when you rhetoric around needing to be treated differently isnt well received?

Go read up about community. You seem to think you have a claim on the term for some reason and that we must repsct your claim.

Ek kan nie ..... 

Or is this one of your aliases? Used to avoid the rules.

 

 

 

 

I understand your frustration and yes I haven’t contributed to Bikehub directly what Matt and the others have.  I have recommended many people to bikehub which has helped it to grow.  You see that 1-10 question about recommending Bikehub to friends and family, it’s called NPS.  It’s a score to grow your business.  Companies use it to get feedback from users to create a product that works.  I’m basically giving Bikehub a free consultation as when those other guys get changed to dealers, their ratings are gonna go down to detractors, which is where I am right now.  I see other free sites not really charging for ads except for bumping and top ads etc, and getting companies to advertise, blogs, events as a way to make money, and they are still surviving.  As it’s is going at the moment, I see this dealer thing as a major problem.  That’s why I’m speaking up. I wasn’t aware of it till I woke up one day to see I had to pay for ads and renewals.  

Edited November 18, 2025 by Mo79

[Nick]

A quick reframing. The dealer side of things is very healthy. In October, we hit multiple usage records across our metrics. Many businesses and backyard traders see the value, and we put a lot of effort into maintaining those relationships, regardless of their size.

There’s a lot of whataboutism around a few dodgers, while in reality, the dealer community is happily benefiting from working with us.

[superspy]

I’m pretty sure the “cost” incurred by Bikehub for a R100k add and a R1k add would be exactly the same. So for them to go charge more to the higher priced add would be discrimination itself…

I do think it is important to ensure all people participating on Bikehub like dealers are classified as such, if Bikehub wishes to charge dealers for adds. 
 

Just my opinion. 

[Mo79]

I have extensive experience with Net Promoter Score (NPS) and I know that product, policy and service delivery are the biggest factors for customers recommending and organization.  
 

One question , ‘would you recommend () to friends and family.
 

A 10 and 9 are promoters.  You want everyone to be promoters and recommending your business/organization.  They are infectiously in love with the company and recommend it out of the blue.

9 and 8 and 7 are passives.  They won’t recommend out of their own. If pressed they are say meh.

Anything under 6 is a detractor.  They actually actively tell people to stay away.

In the past I recommended everyone, now I’m a detractor.  
 

All those dealers if they are set up against each other reporting each other, they are all gonna be detractors especially if some are charged or ads and others not or there is not clear criteria of who is a dealer and who is not.  
 

Now is the time to create policies which will turn  especially the dealers into promoters.  Dealers pull people in from other platforms or might detract people from Bikehub.  The thing about NPS is most people are not gonna give a 9 or 10 unless the experience was exceptional.  But let the experience be slightly below average or bad they gonna rate you poorly. Then you can start on a negative NPs score.  You actively need to have great service and go and impress people to be successful at NPS. 
 

My feedback will help Bikehub reach new heights.  NPS is just a measuring tool to give insights of growth or decline.  Even if you don’t use it, the mechanisms for recommending still work the same.  If you upset people, they gonna go and tell people to steer clear of your organization.
 

Please if you’re gonna insult and not ad anything constructive, rather don’t comment. 

Edited November 18, 2025 by Mo79

[Mo79]

41 minutes ago, Nick said:

A quick reframing. The dealer side of things is very healthy. In October, we hit multiple usage records across our metrics. Many businesses and backyard traders see the value, and we put a lot of effort into maintaining those relationships, regardless of their size.

There’s a lot of whataboutism around a few dodgers, while in reality, the dealer community is happily benefiting from working with us.

I calculated a big dealers (lots of small ads 100+) spend based on ads and he was paying more than he would if he just opened an online store.  It was around 15k for that month, considering he had to pay for renewals.  Big bike shops paying much less cause they advertise 10bikes and make R10k per bike, percent wise they doing well.  Send the dealers with lots of ads NPS surveys if you really want to know their satisfaction and recommendation level.  The big shops with 10 big bikes gonna be giving you 9 and 10. The guys with list of small ads not gonna be so happy if that big shop is paying less than them. Get the hard stats and see for yourself.  Also there are many dealers who are not on Bikehub anymore, because they’ve been made to pay for ads. If you gave them a NPS survey, I’m sure they would rate less than a 6.  And those guys are not gonna recommend Bikehub. 

Edited November 18, 2025 by Mo79