Bikehub Business Unfair to Small Dealers?

[Nick]

I’m not sure why our NPS survey is relevant but our score is currently 80! Which we’re pretty chuffed about.

[The Ouzo]

Its starting to sound more and more like those people that approach upcoming service providers.

Photograph my wedding for free, I'll give you good exposure.

[jcza]

The community ship sailed years ago. I actively avoid dealers when buying or selling here. 

[Shebeen]

2 hours ago, Mo79 said:

It’s 750 on this profile. On the other it was 1000 and some odds. 😳

 

but it was small stuff not really expensive stuff.
 

these one guy in Ct with almost 3000 total ads and he has about 50+ ads and he’s still not a dealer.  

@Mo79 Please list your multiple seller profiles. I'd like to go see your dealer ratings. That is the metric we can use to see what value you provide the community.

I have comments on this that will be reserved until you can provide us with this info.

 

 

 

[Super Sywurm]

2 hours ago, Mo79 said:

It’s 750 on this profile. On the other it was 1000 and some odds. 😳

 

but it was small stuff not really expensive stuff.
 

these one guy in Ct with almost 3000 total ads and he has about 50+ ads and he’s still not a dealer.  

My lbs sells items that's really not that expensive and know what, they are still a dealer.  

[Super Sywurm]

I don't see that @Mo79 is going to sell anything in the near future on BikeHub.

[Bub Marley]

2 hours ago, Mo79 said:

It’s 750 on this profile. On the other it was 1000 and some odds. 😳

 

but it was small stuff not really expensive stuff.
 

these one guy in Ct with almost 3000 total ads and he has about 50+ ads and he’s still not a dealer.  

 

2 hours ago, Mo79 said:

The system is toxic, because one guys gets away, the other gets blocked and has to pay.

Some people have found a way to exploit the system by reporting others and its encouraged.  
 

Yes I was wrong to bypass the system, I’m not gonna deny it and it was wrong.  However I know a guy who said, ‘if you make my account a business account, I’m gonna leave Bikehub and his wasn’t changed, whereas if I made that threat, it would be ‘no problem’.  
 

As I said to you in the DMs, Bikehub have to set up a clear criteria of who they consider as a dealer.  Once you’ve defined that you can then measure everyone against it.  As long as it’s speculative and case to case, it’s gonna lead to discrepancies which will lead to animosity amongst dealers. 
 

Most users won’t know this, cause they are not dealers, and they not looking out for dealer profiles.  It’s the dealers usually doing the reporting anonymously, however now I’ve been reported, I’m gonna go and report others.  And if everyone isn’t measured against the same criteria it’s a recipe for disaster. 

This topic is just completely stupid and getting dumber on every page. 

 

Mate, you’re a dealer end of story. Accept it, pay your taxes if you wanna continue advertising on here, or go advertise on another platform. What are we even debating here? You have 2000 ads listed. What are you trying to say here? Everything else you said is speculation. No proof, nothing. So much whataboutery. You broke the rules and got caught. End of story. 

[Paul Ruinaard]

1 hour ago, Mo79 said:

I have extensive experience with Net Promoter Score (NPS) and I know that product, policy and service delivery are the biggest factors for customers recommending and organization.  
 

One question , ‘would you recommend () to friends and family.
 

A 10 and 9 are promoters.  You want everyone to be promoters and recommending your business/organization.  They are infectiously in love with the company and recommend it out of the blue.

9 and 8 and 7 are passives.  They won’t recommend out of their own. If pressed they are say meh.

Anything under 6 is a detractor.  They actually actively tell people to stay away.

In the past I recommended everyone, now I’m a detractor.  
 

All those dealers if they are set up against each other reporting each other, they are all gonna be detractors especially if some are charged or ads and others not or there is not clear criteria of who is a dealer and who is not.  
 

Now is the time to create policies which will turn  especially the dealers into promoters.  Dealers pull people in from other platforms or might detract people from Bikehub.  The thing about NPS is most people are not gonna give a 9 or 10 unless the experience was exceptional.  But let the experience be slightly below average or bad they gonna rate you poorly. Then you can start on a negative NPs score.  You actively need to have great service and go and impress people to be successful at NPS. 
 

My feedback will help Bikehub reach new heights.  NPS is just a measuring tool to give insights of growth or decline.  Even if you don’t use it, the mechanisms for recommending still work the same.  If you upset people, they gonna go and tell people to steer clear of your organization.
 

Please if you’re gonna insult and not ad anything constructive, rather don’t comment. 

Hmm

 

I do know what NPS score is and have in fact worked for an organistaion with an NPS of 92 for a period of 6 years so be careful about your assumptions.

I will back out now as clearly you have a way that your approach wil improve the NPS however I am at a loss as to how the initial post you made would do that.

 

[Simon123]

Yoh, what a whinge.

Clearly with this many adverts, there's value to the person involved by listing on this site.  It's a nice curated collection (mostly LOL) of cyclists who come here specifically for the adverts.  So based on this, with that many adverts, clearly just cough up where needed.

If you feel aggrieved by others "not" being dealers, report them.  Pimp, peiemspp or whatever you call it.   The argument you make around this is not far off my toddler screaming for ****.

And lastly, clearly as you state you're effing clever.  So start a rival website / classifieds / blog / etc.  Get all those people over to you (for free, remember) and go from there.  Some of the world's best companies were started by pissed off people wanting to challenge their "enemies".     Somehow, even if it gets traction, I feel you'll be doing the same thing BH is within no time.

That's all I got. I'm stuck on a Teams meeting that sucks and felt like adding my 2c.

[Shebeen]

21 minutes ago, Bub Marley said:

 

This topic is just completely stupid and getting dumber on every page. 

This has potential to make top10 all time threads.

Even "Lift selfie" did not have this many layers of subplots and story diversions.

We need to keep it going, infact what we really need is some other quasi dealer (preferably a disabled black female quasi dealer) to come out in strong support here. @Mo79 is flying man alone here, his point is hitting rock bottom because it is not shared by anyone, publicly at least.

 

 

 

 

 

21 minutes ago, Bub Marley said:

Mate, you’re a dealer end of story. 

 

respek

[Hairy]

5 hours ago, Mo79 said:

I really didn’t want to do this publicly.

 

If you had just listened to me a few years ago.  I didn’t want to expose others and have their account also changed to business account, that goes against the core of my being.  But since it wasn’t handled in the private chat, I had to do this unfortunately.

 

This creates a toxic environment with dealers having them piemp (report) each other.

sidekickracer

steadycycles 

Kingofthedownhil

I knew about these guys for years and one of them I told you they were dealing 2500+ ads and many big items.  Now I had to publically mention them.  They gonna hate me forever for piemping on them. But I was forced to. Cause now I’m the laughing stock of Bikehub for asking for fairness and for alternatives to your current system.  I didn’t the right thing and messaged privately, but I didn’t get a resolution to my suggestions.  These policies are creating animosity between dealers. 

 

 

 

Dude, grow up.

 

Also be aware there are users who would rather not see any "traders" in the classifieds at all, like it used to be when the adds were more community based.

Pay to play, and if do not like the house rules, go play somewhere else.

[Hairy]

4 hours ago, Mo79 said:

Community looks after all, not just those with money.  Why do some get away with not paying for ads and others have to.  One guy has 2500+ ads over the last several years. 
 

How do you difine who is a dealer and who is not.  Amount of ads?  Value of items listed?  Has a Shop? deals from home?  Etc.

 

You can classify a guy selling out of his backyard the same as a bike bike shop. It’s not fair.

Are you registered as a business and VAT registered, paying VAT / income tax on your income earned?

I run a small business on the side of my daily job, and make sure I have the above in place to be legitimate, even though there is a cost to it that irritates me.

So are you a legitimate business, or skimming/avoiding paying income tax?

[Hairy]

2 hours ago, superspy said:

I’m pretty sure the “cost” incurred by Bikehub for a R100k add and a R1k add would be exactly the same. So for them to go charge more to the higher priced add would be discrimination itself…

I do think it is important to ensure all people participating on Bikehub like dealers are classified as such, if Bikehub wishes to charge dealers for adds. 
 

Just my opinion. 

Bike Hub are free to charge what they want, in the manner that they want for people to use their platform to perform business / make money.

IF this does not sit well with you, go use Market Place, or the like.

As a business you are here making money of the users on this site, you are not contributing, but taking. 

So if you have been asked a fee to ply your trade here, and that fee is used to grow this platform and maintain the rather skilled and dedicated staff to keep the platform going .... they pay or go play elsewhere.

[Hairy]

2 hours ago, Mo79 said:

I have extensive experience with Net Promoter Score (NPS) and I know that product, policy and service delivery are the biggest factors for customers recommending and organization.  
 

One question , ‘would you recommend () to friends and family.
 

A 10 and 9 are promoters.  You want everyone to be promoters and recommending your business/organization.  They are infectiously in love with the company and recommend it out of the blue.

9 and 8 and 7 are passives.  They won’t recommend out of their own. If pressed they are say meh.

Anything under 6 is a detractor.  They actually actively tell people to stay away.

In the past I recommended everyone, now I’m a detractor.  
 

All those dealers if they are set up against each other reporting each other, they are all gonna be detractors especially if some are charged or ads and others not or there is not clear criteria of who is a dealer and who is not.  
 

Now is the time to create policies which will turn  especially the dealers into promoters.  Dealers pull people in from other platforms or might detract people from Bikehub.  The thing about NPS is most people are not gonna give a 9 or 10 unless the experience was exceptional.  But let the experience be slightly below average or bad they gonna rate you poorly. Then you can start on a negative NPs score.  You actively need to have great service and go and impress people to be successful at NPS. 
 

My feedback will help Bikehub reach new heights.  NPS is just a measuring tool to give insights of growth or decline.  Even if you don’t use it, the mechanisms for recommending still work the same.  If you upset people, they gonna go and tell people to steer clear of your organization.
 

Please if you’re gonna insult and not ad anything constructive, rather don’t comment. 

Use all this "impressive business acumen" to grow your business so that the cost to trade is included in your day to day running instead of complaining.

[Paul Ruinaard]

3 minutes ago, Hairy said:

Bike Hub are free to charge what they want, in the manner that they want for people to use their platform to perform business / make money.

IF this does not sit well with you, go use Market Place, or the like.

As a business you are here making money of the users on this site, you are not contributing, but taking. 

So if you have been asked a fee to ply your trade here, and that fee is used to grow this platform and maintain the rather skilled and dedicated staff to keep the platform going .... they pay or go play elsewhere.

much more eloquently put than me.

[Hairy]

@Mo79 ... a link to your adverts if you do not mind.