wonduhboy Posted November 7, 2007 Share So here is the story:I discovered on the weekend that my 3 month old Easton wheelset was rubbing on the back brake when I cornered i.e. the rear wheel is flexing when at an angle, causing the brake to rub. So I called up the shop where I bought the wheels from (not my Local) and the woman on the phone immediately said it must be my fault as I have must have hit a pothole or something. They said I can bring it in for them to fix. So this morning I took the wheel into the local, who had a look, asked some questions and promptly got on the phone to omnico who said they must send the wheel in to be repaired. My local then also lent me a rear wheel, although very heavy and nowhere near my eastons, the gesture was there as they wanted to ensure that I could keep training. Plus they moved the cassette and tyre/tube to said wheel. Now, if there was ever doubt as to why you should support your LBS, let this be a lesson - your LBS will look after you and building up the relationship is worth more than the saving made going somewhere else! BTW - I didn't buy the wheels at the other shop based on price - they were the only shop that had stock and I needed to purchase asap. Link to comment Share on other sites More sharing options...
Brakkies Sport Fotos Posted November 7, 2007 Share If you receive good service from a Cycle Shop... Go mention their name. they deserve it !!!! Link to comment Share on other sites More sharing options...
dylankeyter Posted November 7, 2007 Share which eastons are they? Link to comment Share on other sites More sharing options...
wonduhboy Posted November 7, 2007 Share which eastons are they? They are the Vista SLs Link to comment Share on other sites More sharing options...
wonduhboy Posted November 7, 2007 Share If you receive good service from a Cycle Shop... Go mention their name. they deserve it !!!! Good point Pops, but I dont know how much more good exposure Linden Cycles can take... It's hard to find a bad post about them Link to comment Share on other sites More sharing options...
Spaceboy Posted November 7, 2007 Share I fully agree... building that relationship with your LBS is worth a lot more than a little saving here or there. Link to comment Share on other sites More sharing options...
Sammajoor Posted November 7, 2007 Share If you receive good service from a Cycle Shop... Go mention their name. they deserve it !!!! Karsten Cycles 012 808 1880 Had a chain that could not decide which blade on the cassette was the best so to piss me off it would jump up and down the whole time Asked Petrie to look tjuned here end there and presto placed forth at Babbas the following day. Cost implication NADA ZILCH F*K*L. Thats service with a capitol S Link to comment Share on other sites More sharing options...
ecg15 Posted November 7, 2007 Share yea i was thinking about this topic yesterday before some cars decide to push me off the road. How many bike shops are fair and how many just try to make a quick buck. I had a problem with my MB back wheel so i sent it in to be fixed. then it comes back with missing bearings. then i take it back to fixed. then i noticed a clank in the wheel when i cycle like something is knocking. i take it back to be fixed only to be told the next day my hub is cranked and its letting the grease out and thats whats makin the noise and thats why the wheel is loose. CRAP! took it to a friends bike shop and he opened it up and replaced the axcel and problem fixed. no more CLANKING from the wheel COST R30. Previous shop cost R200 plus advice to build a new wheel. Link to comment Share on other sites More sharing options...
AndreZA Posted November 7, 2007 Share It is actually sad that we have to "praise" shops for giving good service. Link to comment Share on other sites More sharing options...
ecg15 Posted November 7, 2007 Share agreed Link to comment Share on other sites More sharing options...
scotty Posted November 7, 2007 Share Tour de Frans, when i walk in there i feel like Norm from cheers. Plenty of times i've botched up some home job and they've fixed it n/c and swopped parts i bought elsewhere that were not quite right while they have a small restaurant with refreshments to relax in while waiting. Fixed my bike from an automatic (similiar to Sammajoors problem) back to a manual, again n/c. Link to comment Share on other sites More sharing options...
slowpoke Posted November 7, 2007 Share wonduhboy, why am i NOT SURPRISED at the service you got from your lbs???? it's quite simple... if you want good service with a smile go to "home away from home" cos that's what they are. it's no secret why they are always busy. LINDEN CYCLES ARE THE BEST (yep, they are my No 1 choice in LBS too) Link to comment Share on other sites More sharing options...
Eugene Posted November 7, 2007 Share It is actually sad that we have to "praise" shops for giving good service. I disagree. If we praise those shops, they know that their efforts don't go unoticed. It also enspires those with poor service to get their acts together. Link to comment Share on other sites More sharing options...
AndreZA Posted November 7, 2007 Share It is actually sad that we have to "praise" shops for giving good service. I disagree. If we praise those shops' date=' they know that their efforts don't go unoticed. It also enspires those with poor service to get their acts together. [/quote'] I meant that why don't all shops offer great service. Link to comment Share on other sites More sharing options...
ewep Posted November 7, 2007 Share Eugene, don't I pay for that service. Paying R3500 for a set of wheels only to be told that it's YOUR fault that the spokes snapped........ Link to comment Share on other sites More sharing options...
NotSoBigBen Posted November 7, 2007 Share In bike shops defence - how often do cyclists come in and say I was JRA and such and such broke/stopped working etc. when it's quite obvious that they have fallen or done something stoopid? Guess that is why a good relationship is so important, they will know where/what kind of riding you do, how well you look after your bike and whether you can do routine/advanced maintenance or are just a hacker! Having said that an immediate 'it must be your fault' without some discussion about how it happened is never acceptable in my opinion! Link to comment Share on other sites More sharing options...
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