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Posted

Your lbs opersates at a lower margin than the chainstores. They can offord to, and sometimes they have to take a knock in margin to survive.

I also work for a group of stores like SWH. We have to achoeve a certain margin. That is our objectives that we need to work to.

On the flip side, if we drop our price to below the recommend retail as set by the supplier, the competition commision is all over us because of our bigger market share we effectively price other people out of the business. It is okay for a small guy to undercut us or SWH, but we need to stick to RSP unless it is a promo. And then we catch flak for being overpriced. It is a hard world out there.

Posted

@OP, why not pm Dylan? He works at SW, maybe he can advise?

no thanks. my strategy for dealing with being ripped off is to vote with my feet (unless I have no other choice). In this case I already avoided SW like the plague before, but had a gift voucher.
Posted (edited)
On what grounds? It isn't defective.
If Woolies, Edgars etc didn't allow exchanges, they'd be out of business by now. Many women(and men) buy clothes without fitting it in store, only to fit it on at home, and exchange it the next day. Money is spent in the shop eventually, so it's probably all that matters for the chain. Edited by Fester
Posted

Spin then a soppy story.

 

You can take it back, say to them it an unwanted gift (something you bought on you card for someone else.), they most probably give you a gift voucher back for it.

They will do it, as long they dont have to give cash back, you will spend the voucher it SW.

 

Then have a look at what else you want and compare at other shops, take from them the item where you will lose the least value.

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