Cyclelab Megastore Opening Specials

[morecycling]

Yeah I'm becoming more and more underwhelmed with this takeover.. I had hoped for a far better cycle lab, but it's just sounding like the same place with a bigger space...

 

Hi AfdElite,

 

Have you been to the new store? What was your experience?

[morecycling]

HI All

 

Thanks for the feedback on our first sale. We took many lessons away from the first big weekend.

 

From the comments here we are ordering (and pulling out existing stock) of components including some coloured components and many more upgrade accessories. Many of the items requested we do have in stock but not on display we will change that in future.

 

Also we start out festive season promotion next Thursday and in planning the flyer we will be listing actual price of items on everything so that you can compare prices without giving blanket discounts.

 

We also were at times very understaffed on Saturday and Sunday. We anticipate that a few thousand customers came through on Saturday so will be increasing our staff compliment accordingly. We are learning lessons daily especially after only being in the new store for 3 full trading weeks.

 

There will be many improvements and good things to come.

Edited December 4, 2013 by morecycling

[davem]

HI All

 

Thanks for the feedback on our first sale. We took many lessons away from the first big weekend.

 

From the comments here we are ordering (and pulling out existing stock) of components including some coloured components and many more upgrade accessories. Many of the items requested we do have in stock but not on display we will change that in future.

 

Also we start out festive season promotion next Thursday and in planning the flyer we will be listing actual price of items on everything so that you can compare prices without giving blanket discounts.

 

We also were at times very understaffed on Saturday and Sunday. We anticipate that a few thousand customers came through on Saturday so will be increasing our staff compliment accordingly. We are learning lessons daily especially after only being in the new store for 3 full trading weeks.

 

There will be many improvements and good things to come.

 

Like your attitude. Interacting with customers and learning from mistakes.

 

You will take a few on the chin in the short term but it is a winning formula.

[ivr32]

HI All

 

Thanks for the feedback on our first sale. We took many lessons away from the first big weekend.

 

From the comments here we are ordering (and pulling out existing stock) of components including some coloured components and many more upgrade accessories. Many of the items requested we do have in stock but not on display we will change that in future.

 

Also we start out festive season promotion next Thursday and in planning the flyer we will be listing actual price of items on everything so that you can compare prices without giving blanket discounts.

 

We also were at times very understaffed on Saturday and Sunday. We anticipate that a few thousand customers came through on Saturday so will be increasing our staff compliment accordingly. We are learning lessons daily especially after only being in the new store for 3 full trading weeks.

 

There will be many improvements and good things to come.

+1 for the feedback and listening to what the customers want

[eddy]

 

In terms of components we have an entire gondola with a full range of SRAM and Shimano components.

 

Morecycling,

 

I would like to visit your shop, but have a question that has thus far remained un answered.

 

What does your range of Campagnolo components look like ?

[morecycling]

Morecycling,

 

I would like to visit your shop, but have a question that has thus far remained un answered.

 

What does your range of Campagnolo components look like ?

 

HI Eddy, to be honest we have replacement components in the workshop but not a lot of upgrade components currently. As above we are working on this.

[djsam]

Like the new store great space, probably going to have to do a strava segment on the pump track out back, so far had awesome service from Johann and his team.. the coffee and samoosa's are really good! Could work on faster till points though otherwise all good.

[SimpleDom]

Mind. Blown.

 

So while I was in the store chatting to Byron, I asked if they sold the Grippp kangeroo leather gloves. Almost in passing. He said that they didn't, and we moved on to the next question. Then I receive a phone call from him yesterday just to let me know they now have the gloves in stock. Unbelievable. Really impressed. I'll be coming in to get those as a little post Christmas prezzie from me to me.

[madmarc]

HI Eddy, to be honest we have replacement components in the workshop but not a lot of upgrade components currently. As above we are working on this.

 

No Campy and you call yourself a bikeshop !

[Nats mtb]

Got my bike back today from Johan and team and was very impressed with the service and advice!

[MooToo]

Hey Marc, good to see you riding SRAM

[Butterbean]

 

 

Hi AfdElite,

 

Have you been to the new store? What was your experience?

 

I have been to the new store. Twice, in fact. First when you had just opened and then when you had the specials.

 

Neither occasion did I feel the slightest desire to pull out any cash.

 

From my experience, cycle lab was always a place to get ripped off on a new bike. You didn't go there for spares and parts, and certainly wouldn't step foot inside if you were on a budget...

 

 

I had hoped your new store would be like the pro shop. You have the complete stuff, but also all the awesome little things to improve your experience on the course... And always always always a budget option. Your new store doesn't do that, and I feel that your approach to get me inside is all wrong. The correct one, I can't tell you for sure... But you're still missing that something that every little bike shop has that makes me drop cash anytime I walk in, even if it's just for a tube or a bomb whe I was only "popping in to have a look"...

 

So yes. Underwhelmed.

 

 

Edited December 5, 2013 by AfdElite