Frosty Posted June 28, 2016 Share One for Miles. New Points Monitor does not allow the primary member, who pays the membership fee and stands to lose most, to view family member points. The option is greyed out. Disco says tough takkies, it's privacy regulations, nog al. Not once but in 2 separate emails. What privacy regulations exactly when I am the member and they are merely add ons? Your recent POINTSWelcome to the new Vitality Points Monitor. You can access the old version of the Points Monitor to view your points by category or points earned for everyone on your policy over the last 12 months here. Link to comment Share on other sites More sharing options...
carbon29er Posted June 28, 2016 Share Your recent POINTSWelcome to the new Vitality Points Monitor. You can access the old version of the Points Monitor to view your points by category or points earned for everyone on your policy over the last 12 months here. Exactly. How can privacy be a concern if one can still do that? The new version is easier to read as it shows the workout in date order. Not in workout category order where one has to hunt for the relevant item. Link to comment Share on other sites More sharing options...
Captain Fastbastard Mayhem Posted June 28, 2016 Share Must be an extremely recent change cos I haven't encountered it yet and I request points monitors fairly often to track how well my clients are doing. Link to comment Share on other sites More sharing options...
Harryn Posted June 28, 2016 Share Your recent POINTS Welcome to the new Vitality Points Monitor. You can access the old version of the Points Monitor to view your points by category or points earned for everyone on your policy over the last 12 months here.Probably an idiotic decision taken pursuant to some misguided POPI training. Like when Wits refused to send my daughters tuition fee statement to my email, as it was "confidential to the student". They did a re-think on that one when a certain student's fees did fall. Pieterlab1 1 Link to comment Share on other sites More sharing options...
Frosty Posted June 28, 2016 Share I had a similar reply when I enquired why my wife can't see the card details on her profile. So she has no idea how much is available on the card, and always has to phone/whatsapp to find out if she can use the card. Not a bad thing, but from Discovery's point of view, it's due to privacy issues, as I am the account holder, and she only has a secondary card. Link to comment Share on other sites More sharing options...
Lou Zealand Posted June 29, 2016 Share Still inordinately slow to reflect on Vitality, halfway through the week and three gym visits and HRM data not reflecting - according to Vitality I remain on zero of my 1100 target... Assume the issue is with Discovery and not Polar/Virgin Active(?) Link to comment Share on other sites More sharing options...
jcza Posted June 29, 2016 Share Still inordinately slow to reflect on Vitality, halfway through the week and three gym visits and HRM data not reflecting - according to Vitality I remain on zero of my 1100 target... Assume the issue is with Discovery and not Polar/Virgin Active(?) Same here, Virgin Active visits not showing but Garmin data almost immediately. Edit: Saw a unrelated tweet about Polar not synching to TrainingPeaks, not sure if its the same problem. Edited June 29, 2016 by jcza Link to comment Share on other sites More sharing options...
Veebee Posted June 29, 2016 Share Gym visits usually take a day or 2 , and sometimes never show. Probably a problem that has to be resolved by Virgin Active. Link to comment Share on other sites More sharing options...
Pieterlab1 Posted June 29, 2016 Share Gym visits usually take a day or 2 , and sometimes never show. Probably a problem that has to be resolved by Virgin Active.If I'm really lucky, 1 out of 4 visits will show. Link to comment Share on other sites More sharing options...
NotSoBigBen Posted June 29, 2016 Share Same here, Virgin Active visits not showing but Garmin data almost immediately. Edit: Saw a unrelated tweet about Polar not synching to TrainingPeaks, not sure if its the same problem. My wife says there was a problem syncing her Polar Loop for 2 days (known issue) but working again since yesterday .... Link to comment Share on other sites More sharing options...
carbon29er Posted June 29, 2016 Share Polar almost instant this week. Link to comment Share on other sites More sharing options...
Frosty Posted June 29, 2016 Share My VA visits usually appear 2 days later. Garmin within 5 mins. Link to comment Share on other sites More sharing options...
shaper Posted June 29, 2016 Share Garmin run this morning not reflected yet and VA visits usually reflect for me the day after Link to comment Share on other sites More sharing options...
Oxter Posted June 29, 2016 Share Since updating garmin app on phone...no syncing issues anymore/thus far. Link to comment Share on other sites More sharing options...
Lexx Posted June 29, 2016 Share And i'm still struggling with my Suunto watch to get the points allocated to me..... Link to comment Share on other sites More sharing options...
Lexx Posted June 30, 2016 Share After another fight with Discovery about not Getting my Points allocated to me when I use my Suunto Watch. I was told to take screen shots with dates, HR etc. I then refused to do it because then next week I just have to do it all over again. No, I told them its their problem and they must sort it out. I'm not going to take hundreds of Screen shot just to get my points allocated to me, and then next week I have to do it all over again... Was Pissed off Big Time.So they mailed me just now and said they have identified a problem why Suunto's workouts isn't pulling through and working on the problem to resolve it.Lets hope they can fix it, otherwise I am cancelling my vitality. Link to comment Share on other sites More sharing options...
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