axle

[The MTBer]

Due to all the trolling I decided to remove the post.

[Jaws677]

Sorry but I'm with the LBS here. They didn't break it because they were careless it broke because it was in its way out.

[Rick Sanchez]

If you don't mind me asking, which LBS was this?

[rouxtjie]

which bike shop is this

[Duane_Bosch]

Shu.

 

That sucks. Surely they have a box of spares with one floating around in it?

[Rick Sanchez]

I am going to have to assume that they are not to be blamed, unless it was caused by neglect or incorrect installation etc. 

Sorry bud, those things aren't cheap either...

[The MTBer]

Shu.

 

That sucks. Surely they have a box of spares with one floating around in it?

 

It is a 20mm axle for a BoXxer fork, even Cape cycles was out of stock.

[The MTBer]

I would prefer not to name the shop.

 

The Rock shox boXxer axle is a special axle that you must loosen 1 side and then on the other side remove it. It was also the first time that they worked on a bike like that

[Rocket-Boy]

If it was damaged before then its probably a blessing in disguise. 

Rather it breaks in the shop than failing on a downhill -being a boxxer and all.

A new axle is going to cost less than a new set of teeth!

[dirtrider]

I would thank and pay them a bonus . What would have happened if you going down a hill and the axle broke ?

[madbradd]

I don't think it's fair to expect the LBS to pay. I know it's *** and I'd be bleak as well, but the bottom line is that it was on it's way out. The fact that it was "fully functional" doesn't mean that you could reasonably expect them to work on it without the possibility that they might break it.

 

If you specifically informed them that you had a dodgy axle and they need to be really careful with it, you'll probably find that they'd say "sure, we'll be careful, but if it breaks then it's not on us".

 

I'd say you need to foot the bill in this instance. Sorry bud.

[Naas Vermaak]

Do you service your bike regularly?

Do you give it a major service at least once a year?

Something that's 40% broken cant be 100% functional without a huge amount of risk to YOU.

The LBS have a expenses on your behalf like telephone calls, courier etc etc etc.

You can be gratefull that it finally broke while at the LBS.

So, it's def not a case of them paying nothing.

If it was my bikeshop, you would have paid for everything.

The only mistake they made was promising to pay for it without making sure of ALL the facts at that very moment.

So, don't take chances like this plse - pay up -  they're being more than fair!

[The MTBer]

I don't think it's fair to expect the LBS to pay. I know it's *** and I'd be bleak as well, but the bottom line is that it was on it's way out. The fact that it was "fully functional" doesn't mean that you could reasonably expect them to work on it without the possibility that they might break it.

 

If you specifically informed them that you had a dodgy axle and they need to be really careful with it, you'll probably find that they'd say "sure, we'll be careful, but if it breaks then it's not on us".

 

I'd say you need to foot the bill in this instance. Sorry bud.

 

I had No idea it was dodgy, you can only see it after it was too late

[RocknRolla]

Firstly, the bike shop needs to prove that they inspected the axle when the part was disassembled, noticed then that the axle is damaged, and advised you accordingly, that there is a potential of failure upon re-assembly. Only then they can not be fully liable.

 

However,

 

On the flip side, you cannot expect the bike shop to fit the bill for damaging a previously damaged part, especially if you are aware of said damage.

 

Personally, I would not ride with a 40% damaged part...specially something as important as a wheel axle.

 

 

Too early for friday

[dirtrider]

BTW If you feel you need to keep a 20mm thru-axle rim around for a spare , I got one hanging around .

['Dale]

Courteous of LBS to offer the part at cost

 

(I don't know what is meant by 40% broke, as opposed to 56 or 71% ????)