Specialized bad after sale service.

[raptor-22]

If you ride a specialized, you might as well buy a Merida. They own more then 50% of specialized and frames gets made at the Taiwan factory of Merida. I reasonly had an issue with them and was very unhappy with the service and the product itself. In 16.11.2012 I bought a Specialized Tarmac pro frame and paid R23 000.00 for the it. With in a year I notice a small bump on the rear stay close to the derailler. I did not send it specialized, thinking it's nothing big. After 2 half years i notice the bump is getting bigger. The bike shop that I bought the frame from send it way to the head office and the assessment was that the area where the carbon and the aluminum joint is corroding. They declined replacing the frame as corrosion was not part of the the warranty and the paint warranty was only valued for 2 years. I have ask them how it can be possible that within in 2 year corrosion is taking place as the bike a standing in a room. They still refused to replace the frame. Can any one help and advise what can I do, as Specialized broken my confidence in there product. I never use to have this problem with my Giant and Trek frame and here I have tried one of the biggest brands in the cycling market and got disappointed. Every one that I have spoken confirmed that they should've replace the frame, but at the end of the day my mind is made up. I'm never buying any Specialized products and will not advise anyone to support them. I have realised that the product is over price and there is much better product on the market that offers value for your money.

 

If the aluminium was corroding inside the joint it should be viewed as defective workmanship and therefore covered under warranty.

[Fat fish]

Giant bike was standing in the same room and had no problems with corrosion. In the warranty, corrosion is not evens mention in the policy, because it should've be a problem, because of the material that been used. I did not even know the word corrosion exist when you buying a carbon product. You expect things like this to happen to your aluminium frame (metal) or was I stupid to think it can't happen to a carbon frame.

[Pure Savage]

Giant bike was standing in the same room and had no problems with corrosion. In the warranty, corrosion is not evens mention in the policy, because it should've be a problem, because of the material that been used. I did not even know the word corrosion exist when you buying a carbon product. You expect things like this to happen to your aluminium frame (metal) or was I stupid to think it can't happen to a carbon frame.

 

The carbon has not corroded, the aluminum bit has corroded and expanded and popped the carbon. 

 

Take a picture and upload it. Hopefully someone can point you in the direction of a repair. 

 

Unfortunately if its out of warranty, its our of warranty. The circumstances are not relevant.

['Dale]

That thread title can be changed  

[EmptyB]

Pictures....

[Skinnyone]

Giant bike was standing in the same room and had no problems with corrosion. In the warranty, corrosion is not evens mention in the policy, because it should've be a problem, because of the material that been used. I did not even know the word corrosion exist when you buying a carbon product. You expect things like this to happen to your aluminium frame (metal) or was I stupid to think it can't happen to a carbon frame.

Seriously give it a rest...You are at fault for ignoring the problem in the first place...

 

besides which (and I stand to be corrected here) but I'm sure that different grades of Alu corrode at different rates...also a small scratch on the part can remove the protective paint and invite the corrosion. I am pretty sure that if you read any manufacturers FULL warranty policy from top to bottom, corrosion on parts is not covered.

 

https://media.specialized.com/support/0000009968/0000009968_r3.pdf - OH Wait what's this I see on page 2? Corrosion is NOT covered...

 

http://www.giant-bicycles.com/_upload_au/Giant-global-Warranty-Policy.pdf - no mention of corrosion but there is mention that the paint and finish warranty is only 1 year.

 

Just because another brand of bike is stored in the same room does not mean that that brand is superior...many factors involved here.

 

BUT the point still remains you saw a fault, ignored it, now its a big problem and you are trying to strong arm them into giving you a new frame .

[eddy]

 or was I stupid to think it can't happen

 

 

Talk to Admin and open a poll....

[slickandtyred]

"If you ride a specialized, you might as well buy a Merida. They own more then 50% of specialized and frames gets made at the Taiwan factory of Merida."

 

If only I had a dollah (no no not ZA rondt) for every time someone brings up this little nugget ....

I like my Merida

[BigDL]

Bru, give it a rest. Read the responses before you keep on repeating the same *** over and over

 

 

Sent from my iPhone using Tapatalk

[GLuvsMtb]

Bru, give it a rest. Read the responses before you keep on repeating the same *** over and over

 

 

Sent from my iPhone using Tapatalk

Sometimes its better to remain silent and be thought a fool, than open your mouth and remove all doubt. No doubt with the OP now is there?

[raptor-22]

its a latent defect in the frame manufacturing process or does specialised blinkers prevent people from seeing that.

 

Part of the preparation of the aluminium dropout insert is that it is roughed up and cleaned to remove grease and AL₂0_3.

 

 If the components were nto properly prepared and the glue cured in a too humid atmosphere then corrosion will set in. 

The defect is not the OP's fault. He/she didn't build the bike.

 

pictures will of course help but I've seen this on other brands of bikes built in the east (where surprise surprise its humid....). Its not a specialised problem

 

[eddy]

its a latent defect in the frame manufacturing process or does specialised blinkers prevent people from seeing that.

 

Part of the preparation of the aluminium dropout insert is that it is roughed up and cleaned to remove grease and AL₂0_3.

 

 If the components were nto properly prepared and the glue cured in a too humid atmosphere then corrosion will set in. 

The defect is not the OP's fault. He/she didn't build the bike.

 

pictures will of course help but I've seen this on other brands of bikes built in the east (where surprise surprise its humid....). Its not a specialised problem

 

All this is true, but leaving a defect for a year or two and until the warranty expired before acting may well be nobody but the OP's fault.

[raptor-22]

All this is true, but leaving a defect for a year or two and until the warranty expired before acting may well be nobody but the OP's fault.

That does not remove the manufacturers responsibility.

 

No warranty for corrosion?Really, even if that affects the structural integrity....?

Really.

 

 

Well i guess there are better products to choose then

[Julian]

If you ride a specialized, you might as well buy a Merida. They own more then 50% of specialized and frames gets made at the Taiwan factory of Merida...

So why not ask Merida for a warranty then?

[(Deon)]

That does not remove the manufacturers responsibility.

 

No warranty for corrosion?Really, even if that affects the structural integrity....?

Really.

 

 

Well i guess there are better products to choose then

Ja, I think hubland may have been a bit too quick to call this one. Not saying OP will have his desired outcome but the facts of the corrosion and it's cause have not yet been discussed. 

 

C'mon hubland, part of your appeal is your investigative social justice. Think outside the d.o.o.s! 

 

Ed: who would'a thought "box" in Afrikaans was so hard to write?!

[Iwan Kemp]

Ed: who would'a thought "box" in Afrikaans was so hard to write?!

 

Think of it like this: 50% of D.E.O.N. spells it!