Heel Drop Posted February 19, 2017 Posted February 19, 2017 Normally I am very patient and I can understand its not always possible to identify the creeck or issue on a bike straight away I recently took my bike to a shop got it back just to find that the issue persist Took it back again they greased it away for 2 rides and its back worse then ever so its back to the shop AGAIN Every time it takes time to drop it , missed time riding and more time to go and collect it 1st time ok , second time annoyed , third time ------whaaaat? So paying top dollar for a top bike but then no one understands the thing to be able to fix it properly.
Patchelicious Posted February 19, 2017 Posted February 19, 2017 If it's the exact same problem, absolutely annoying. Maybe tell them that you won't pay until the noise is gone. You aren't paying them to greases the bike, you are paying them to solve your noise problem. If they don't accept, take your hard earned cash to another bike shop.
Vetseun Posted February 19, 2017 Posted February 19, 2017 Standard practice here.Take it in for attention.Get it back .Problem persists.Phone them.Okay bring it back.No respect for your time, effort etc.
KB280DT Posted February 19, 2017 Posted February 19, 2017 Just make them understand that you won't pay for any further work done until your issue is resolved to your satisfaction. Alternatively take it somewhere else. But like you said, its the inconvenience of taking the bike to the shop each time, time not riding, etc etc.
BaGearA Posted February 19, 2017 Posted February 19, 2017 This why I learned to work on bike myself , bikeshops don't care about fixing the bike anymore they care about getting the customer to pay and out the door asap.
EmptyB Posted February 19, 2017 Posted February 19, 2017 Farking annoying....especially carting the bike in and out of the shop!!
No Hare Posted February 19, 2017 Posted February 19, 2017 True story (2011) Had a problem with my gearing, took it in to one of these blue, golden, yellow saddle trained individuals. I send the bike back a total of 3 times and spend near to a R1000-00 on replacements that didn't fix the problem. Stripped my moer after the third time and told the guy to go #$% himself. I got banned from the shop. I cancelled all my commitments for the following weekend and sat down to fix the bike. Found the problem within half a hour: a small washer. Cost me 30c to get a replacement from the local hardware store. Once again evidence that if you are passionate about cycling and done all the repair courses it doesn't make you a mechanic.
Psyrax Posted February 19, 2017 Posted February 19, 2017 The question is do you/they know what the problem is and is it fixable?
Grease_Monkey Posted February 19, 2017 Posted February 19, 2017 I also just paid nearly 2k for a full service on my bike. Got it back and the drivetrain is noisy, cranks are creaking, headset creaking, cables rattling. Been back two times, not going back a third time - this afternoon is going to be spent taking everything apart and greasing all the problem areas propperly. What bike shops don't understand is thay people have full time jobs. At 9 when they open I'm already at work, and at 5:30 when they close I sit in traffic. This means that every time I want to take it in I sacrifice lunch today to drop it off and lunch tomorrow to fetch it. Blerry anoying to say the least!
'Dale Posted February 19, 2017 Posted February 19, 2017 The question is do you/they know what the problem is and is it fixable?YipDid they diagnose the issue correctly and assured you that it's sorted? My LBS is prepared to collect and deliver under exceptional circumstances. ????????
MildlyWild Posted February 19, 2017 Posted February 19, 2017 Dont get me started about servicing of bikes at a lot of bike shops!!! Unfortunately too many "bike technicians" have NO idea what they are doing, apart from simply replacing a part. And even then they get it wrong. The other issue is shops replacing stuff they dont need to simply to make more money.
LOOK695 Posted February 19, 2017 Posted February 19, 2017 From having a cracked carbon steerer, rear derailleur being broken to pieces, stem not tightened properly I decided to do all work on my bikes myself. Actually quite satisfying doing yourself. Only thing I have not done yet is truing wheels, but a properly build wheel doesn't need much truing done
LOOK695 Posted February 19, 2017 Posted February 19, 2017 To answer the OP, if you decide to take your bike back, don't pay more for what they should have already fixed
Mongoose! Posted February 19, 2017 Posted February 19, 2017 ...What bike shops don't understand is that people have full time jobs....Agree 100% on that. KBut, we also need to understand the poor mechanic cant spend the hole day on one bike. He might be working on a time sheet. Cant ride the bike for an hour after he "fixed" the creak to hear if it is coming back again. I bet some customers wants a miracle after a minor "service". The timing for creating this thread on a Sunday was bad. This is pure Friday fighting material...hahahaha
Puncture Kid Posted February 19, 2017 Posted February 19, 2017 The best is to do it yourself. Been doing it for years. We have 4 bikes in the family. Not gonna fork out R1K for each bike each time. Just buy the tools you need. If you do it yourself you start learning how it works and you have an appreciation for your bike. You also notice scratches, cracks etc you would otherwise not. No bike mech at a shop is going to do that for you. O, and youtube has all the vids you need to learn,
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