Servicing Specialized

[koukie]

PF30 MUST DIE!

Why? I prefer PF30 over frames like cannondale where the bearing goes direclty into the frame. Dont you think PF30 is more forgiving on a frame?

 

That MFG bearing cups looks like a good concept. I will get that next time around.

[nonky]

Why? I prefer PF30 over frames like cannondale where the bearing goes direclty into the frame. Dont you think PF30 is more forgiving on a frame?

 

That MFG bearing cups looks like a good concept. I will get that next time around.

 

Great in concept, terrible in execution.  

they don't last, they creak, they're expensive, the need to serviced by the dealer, they fail when least expected; and, therefore, they must die

[Sharkie 2]

And the best part about a brain shock is that when yours is wrecked, they simply send you an overhauled unit which is as good as new

I have been told that when you send your brain shock in for a service...you do not actually get the same one back. You just receive a serviced unit back

 

i do not know how true this is though

[BaGearA]

I have been told that when you send your brain shock in for a service...you do not actually get the same one back. You just receive a serviced unit back

 

i do not know how true this is though

This is true AFAIK and it would piss me off greatly... 

[Gert Janse v Rensburg]

I have been told that when you send your brain shock in for a service...you do not actually get the same one back. You just receive a serviced unit back

 

i do not know how true this is though

It is true. But we normally ask a customer if he wants his original unit back or a refurbished unit.

Own unit takes a day or 2 longer to get back. 

Your choice though.

If a customer does not say we ask for original unit back so we don't run into any issues later...

[Gert Janse v Rensburg]

This is true AFAIK and it would piss me off greatly... 

Not completely true though. you have the choice of refurbished unit or your own unit.

the service form you need to fill in and sign at the store gives you the option.

[Rusty250]

Not true. I know of 2 cracked frame warranty claims on bikes the owners serviced themselves. Both replaced no problem. The only proprietary thing on a Spez is the Brain, and they insist on that being serviced in Stellenbosch. 

[stefmeister]

Get a wheels MFG BB when you replace it. I replaced my SRAM PF30 in my Epic with one of these and it has not missed a beat in the last 3+ years. The bearings are replaceable as they sit in an alu housing. It cost me like R800 back then. One of the best things I have done to my bike

+1

Forgot to mention it in my post.

Got the threaded pf30 Wheels mfg BB. Same concept as the Enduro bearings BB, just much cheaper and same price as a sram p.o.s nylon/plastic pf30.

 

 

 

Sent from my iPhone using Tapatalk

[Grease_Monkey]

Ordered a Wheels MFG one today. Will get it installed when I take my bike in next week and report back...

[Heel Drop]

It is true. But we normally ask a customer if he wants his original unit back or a refurbished unit.

Own unit takes a day or 2 longer to get back. 

Your choice though.

If a customer does not say we ask for original unit back so we don't run into any issues later...

BS none of the two shops I went to asked me that

[Heel Drop]

Not completely true though. you have the choice of refurbished unit or your own unit.

the service form you need to fill in and sign at the store gives you the option.

again the shops I went to the choice was never presented 

[sirmoun10goat]

I normally get my shock back, unless it's wrecked.

 

They normally charge about R200 more for a fully returned shock...money well spent in my mind

[Specialized Bicycles]

 Hi everyone,

 

We have taken note of this thread and understand your frustration.

We have invested heavily in our retailers and staff through SBCU (Specialized Bicycle Components University).

 

We are confident in their ability to service your needs, if you have any formal or direct inquiries, please give me a shout.

 

Thanks

Gareth

[Gert Janse v Rensburg]

BS none of the two shops I went to asked me that

That's what we do at our shop. I cant talk for other shops but its an option and we give that to the customer...

[Quagga]

I have been told that when you send your brain shock in for a service...you do not actually get the same one back. You just receive a serviced unit back

 

i do not know how true this is though

Yes it is true, UNLESS you ask for YOURS then they service it and send it back but it can take longer. 

[Quagga]

BS none of the two shops I went to asked me that

NOT BS just the shop you went to did not know about it or did not care to inform you.

 

Just like MOST Specialized shops do not know that you have a lifetime warranty on the boa dials for spez shoes. You can just go online and order another set for your shoes FREE