Bike Shop Damaged My Frame Issue - Help!

[Pure Savage]

To the OP. How much warranty of the 5 years do you have left? If more than the 6 months of the offered settlement you have no choice but to fight further, otherwise you lose on all counts.

March 2016 would take him to March 2021. 

 

The warranty issue just does not allow the shop to repair the frame.

 

A service provider (CD) was paid to service a BB. They did this incorrectly, this damaged the frame. The supplier (Spez) has no responsibility as not a production fault and not warranty issue. As customer still has 2 years on warranty no repair would put the customer back to original position.

 

Shop should have replaced frame at their expense and all the additional costs involved and claimed from their insurance and had a workshop with staff in the department going over the different methods of BB fitment required by head office. 

 

I am not taking sides, but this is what I would expect from my local bike shop if they damaged my bike. 

[Pure Savage]

Sorry to derail your thread guys.....but I need to bring it back to the original situation: Cycles Direct irreparably damaged my bike and now refuse to replace the frame, although they initially offered this. Specialized SA have indicated that they are mediating, however, up to now I have had no feedback. Well, it is Monday...... ​ 

 

Anyway, for completeness, herewith a post deleted by admin on 2 August around 2pm:

 

Well guys, I have previously not moved on to the actual naming and shaming, as this is/was still an ongoing process where I was hoping for a satisfactory resolution to this matter. I was giving the shop the opportunity and benefit of the doubt to “come right”.

 

Having then taken some of your responses into consideration, I advised shop that I will forgo the lengthy discussions and fighting and asked them to ship the new 2019 replacement frame to me, as per their previous offer.

 

However, I just received word from the owner Gina Wills of Cycles Direct in Sunningdale (Blouberg) and they have now managed to push me over the edge.

 

Their message essentially was that they sought "professional advice on this matter, and therefore their "only offer is the have your 4 year old frame repaired by Bogus Designs with a 6 month written warranty. As stated, Bogus Designs do this type of repair on a regular basis and guarantee workmanship for 6 months."

So, the cat is out the bag. I now have no quandary at all in exposing this shop and their unprofessional behaviour, choosing to treat a long-term customer with absolute disdain and trying to cover up their negligence, ineptitude and incompetence with half-truths, lies and now with unethical practice.

 

 

 

The brand concerned is, as most of you already guessed, Specialized. I have in the interim also written to Specialized USA Head Office and will see what their response is. I won’t be holding my breath though. Specialized SA (Stellenbosch), is not willing to do any more for me: I again spoke to a leading customer care person, who was quite understanding and supportive (as posted earlier) but also only diplomatic and non-committal, citing that their hands are tied. It boggles my mind that a brand is basically held “ransom” by a store that represents their brand.

 

I will not place the string of emails and pictures here, but they are of course all available.

 

Luckily, I have a good lawyer friend who is only to happy to take this on and make their life a misery. I will of course post this sorry saga to any and all social media avenues as possible to warn fellow bikers to avoid this place and rather take your business elsewhere.

 

Bike: Epic Comp Carbon 2015 Model – I got it new in March 2016.

 

 

Addition:

I have advised Cycles Direct of the following too (as they clearly are not experts in this): As specifically stated and explained before, a repair in that highly sensitive area (BB shell) is absolutely not an option and therefore an unacceptable solution.

I have been advised by experts in the field, that this is not an advisable or workable solution.

 

A lawyers letter is being drawn up as we speak. And various other channels are also being "used" - I'm taking one for the team guys, and going the distance.

So, that is current status quo. Thought you guys would want to know.

Admin: hope the above is in order. Or still offensive to the rules. Please advise.

 

Now back to those epoxied cups....  

Best thing I would do is just try call CD, have a chat. If that does not work, go to the office of consumer. No more posting here is going to assist or even re posting stuff. Both sides of this know what they said. 

 

Next post should be a pic of a bike

[stringbean]

To the OP. How much warranty of the 5 years do you have left? If more than the 6 months of the offered settlement you have no choice but to fight further, otherwise you lose on all counts.

Don’t think there is any warranty as I think his frame was bought second hand

[stringbean]

So pages and pages of one sided rant but still no pics make me suspicious.

From a quick scan thru the pages you’ve got a second hand 2015 bike,they’ve offered you a brand new 2019 frame

And you have rejected their offer.

Not sure where you go from there or what you are expecting more to get.

You unhappy about paying for the build over to new frame and new bb but are going

the ‘legal’route To avoid paying those little extras ( as if that is going to be cheaper)

[stringbean]

If there is anything I know is that Spez are anal about paperwork, serial numbers frame numbers etc.They can easily track any bike via serial numbers to original ownership.

 

The bike is second hand.

[Eugene]

So pages and pages of one sided rant but still no pics make me suspicious.

From a quick scan thru the pages you’ve got a second hand 2015 bike,they’ve offered you a brand new 2019 frame

And you have rejected their offer.

Not sure where you go from there or what you are expecting more to get.

You unhappy about paying for the build over to new frame and new bb but are going

the ‘legal’route To avoid paying those little extras ( as if that is going to be cheaper)

Whether it is new or second hand, it doesn't change the fact that they damaged his frame. Why should he have to incur costs to get it up and running again?

 

Think of it this way, somebody drives into the back of your car. He says to you, I'll get you a new boot and bumper, but you must cover the cost of the labour, the paint, the new electronic lock.

 

I very much doubt that you will accept those terms.

[cadenceblur]

what a load of BS - the original bike shop stuffed up his frame and now want to offer a half arsed repair option in an area that is dodgy.

 

What does the warranty period have to do with this?

 

OP - the horse for the straight replacement frame appears to have bolted - good luck with your legal action.

 

Nothing to do with the brand by the way, as it wasn't damaged by one of their stores.

[Plentipotential]

My cups from the purple bike actually all looks fine.

 

 

Those miniature trophy cabinets require top wood working skills, this pic should be re posted in the woodworking thread.   

[Eddy Gordo]

If there is anything I know is that Spez are anal about paperwork, serial numbers frame numbers etc.They can easily track any bike via serial numbers to original ownership.

 

The bike is second hand.

Are you affiliated to one of the brands?

[Jewbacca]

If there is anything I know is that Spez are anal about paperwork, serial numbers frame numbers etc.They can easily track any bike via serial numbers to original ownership.

 

The bike is second hand.

That is a statement. Do you know this to be true?

 

Also, the issue is with Cycles Direct as a service provider, NOT Specialized. It's not a warranty claim with Spez as it's not a default, but user/service error by one of their licensed distributers.

 

This should be replaced at cost to Cycles Direct.

 

You seem to be quite adamant the OP is somehow in the wrong and I'm not sure how if you have actually read the whole thread.

[Pure Savage]

If there is anything I know is that Spez are anal about paperwork, serial numbers frame numbers etc.They can easily track any bike via serial numbers to original ownership.

 

The bike is second hand.

He said he bought it new from CD in 2016, or is there information not on the thread?

[cadenceblur]

New or not why does it make a difference? The bike shop damaged his bicycle and are liable

[Pure Savage]

what a load of BS - the original bike shop stuffed up his frame and now want to offer a half arsed repair option in an area that is dodgy.

 

What does the warranty period have to do with this?

 

OP - the horse for the straight replacement frame appears to have bolted - good luck with your legal action.

 

Nothing to do with the brand by the way, as it wasn't damaged by one of their stores.

Warranty has to do with repair vs replace. 

 

If you have no warranty on bike and someone damages it, they are able to have it repaired by an expert. That is un-doing their mistake. But if you had a 3 year warranty on frame and they return it to you with a 6 month warranty then you are not back in the same place before incident and have a case for a new frame.

[Robbie Stewart]

Ag s h it e

 

Now I need to find a new LBS, as some misgivings I have been harbouring for a while have been revealed to be legitimate since the shop has been disclosed.

 

I got sold a couple bits and bobs over the years, because my old kit was done for...I am not so sure about that anymore.

 

I am also convinced that I got some scratches to my frame post servicing earlier this year, but I can't prove it either way.

[Eddy Gordo]

Ag s h it e

 

Now I need to find a new LBS, as some misgivings I have been harbouring for a while have been revealed to be legitimate since the shop has been disclosed.

 

I got sold a couple bits and bobs over the years, because my old kit was done for...I am not so sure about that anymore.

 

I am also convinced that I got some scratches to my frame post servicing earlier this year, but I can't prove it either way.

Its best if you suspect something funny to just move along to the next shop. Learning to do most of the work yourself is always the best option, no one to blame but oneself.

 

I had a guy doing some renovations to my house years ago. He messed 2 cement bags too much. I know building work, and I called him out on his work. His reply was just buy another bag of cement and sand I can fix it. By the time he told me that for the third time. I made sure he finished off other work and then told him to leave as I am now broke due to all his mistakes.

[cadenceblur]

Warranty has to do with repair vs replace. 

 

If you have no warranty on bike and someone damages it, they are able to have it repaired by an expert. That is un-doing their mistake. But if you had a 3 year warranty on frame and they return it to you with a 6 month warranty then you are not back in the same place before incident and have a case for a new frame.

I disagree. Their poor workmanship really stuffed up his bike in what I read to be a sensitive area that one should not be repairing. They therefore need to replace his frame.

If insured, claim and let the bike shop take on the insurers' legal team.