I was preparing to rant, but I can have a lukewarm rave instead. Here's a synopsis of my very recent experience with CWC. Order fork online receive wrong size fork (26v29) call them to rectify the problem - they sent a courier same-day to collect incorrect fork Chatted to the guys, they had oversold the fork I wanted - no stock I asked them to make a plan. They told me they found me a similar fork, I agreed that the fork would work. I received a fork the next day I inspected the fork, it had obviously been on a bike - the steerer was cut and it was a bit grimy. I emailed them expressing my disappointment on receiving a "used/demo" fork as I thought I was buying a new one. They apologised and explained they had no stock and removed a fork from a new bike in the shop for me. I asked for some kind of compensation for the difference between a new vs demo fork. They gave me a voucher for the shop for what I consider a fair value. Was my experience with them great? No. Did they work with me to solve the issues? Yes. My conclusion: **** happens - it's how you deal with it is what matters.
