I've Scott a Problem

[Hairy]

Some advise from someone who has had the following similar problem would be much appreciated.

 

Last weekend I manged to break the swing-arm on my Scott Spark 940 just behind the lower pivot on the drive side. I know the bike is still under warranty so I took it to the shop where I purchased it.

 

The shop was very helpful and will manage the whole claims process. This involves submitting the claim to Scott international, following up with them in terms of approval, getting the approval, and then getting the replacement part to be shipped to them from oversees as apparently this sort of stock is not kept in SA.

 

The catch is that this can take up to 8 weeks. I don't have a second bike and have a multi-stage race coming up in May. I was hoping to get decent base training in over this period and can't image not being able to get on my bike.

 

Is there anything I can do to expedite the Scott process?

 

Been there, done that with Scott .... a couple of times

[Hairy]

Its the voice of experience talking here....

 

Throwing tantrums and hurting peoples feelings, especially when you NEED them to HELP YOU out of a predicament is not going to do you any favors in the long term.

 

Be firm but be nice

 

easier said than done tho...

[Gen]

This seems to be a common problem with the Scott 9... range , with bearings failing , etc. There should be a RECALL as you find with cars . I also have a Scott 940 and do not want to visit my LBS after every race/training ride.

 

It seems so hey. Every time I go to the one LBS the guy is replacing something someomes Spark that was bought at the other LBS

[rouxtjie]

Its the voice of experience talking here....

 

Throwing tantrums and hurting peoples feelings, especially when you NEED them to HELP YOU out of a predicament is not going to do you any favors in the long term.

 

Be firm but be nice

 

easier said than done tho...

Sure and agree. Firm but nice....and if it doesn't work...well then mr pig comes out.

[flat29]

Sure and agree. Firm but nice....and if it doesn't work...well then mr pig comes out.

 

and then a petrol bomb

[voltex]

I broke mine 3 times pro bike were great I got sorted out within a week my advise when it's fixed sell it and move on

[Johny Bravo]

Boy am I glad I did not buy the Scott 910. Was on my list of bikes. Salesman talked me out of it. Thank fook.

[Mr X]

Very glad I went Giant Anthem I`ve Scott no problems...

[GraemeS]

PM this dude. https://www.bikehub.co.za/forum/user/48424-joggieprinsloo/

 

He's passionate about his brand.

 

PM'd Joggie, thanks, although I see he hasn't been active on the hub since Oct last year.

[JoggiePrinsloo]

Some advise from someone who has had the following similar problem would be much appreciated.

 

Last weekend I manged to break the swing-arm on my Scott Spark 940 just behind the lower pivot on the drive side. I know the bike is still under warranty so I took it to the shop where I purchased it.

 

The shop was very helpful and will manage the whole claims process. This involves submitting the claim to Scott international, following up with them in terms of approval, getting the approval, and then getting the replacement part to be shipped to them from oversees as apparently this sort of stock is not kept in SA.

 

The catch is that this can take up to 8 weeks. I don't have a second bike and have a multi-stage race coming up in May. I was hoping to get decent base training in over this period and can't image not being able to get on my bike.

 

Is there anything I can do to expedite the Scott process?

 

Morning guys,

 

Sorry for only coming back to you now, but i just got a headsup from someone that Scott is making headlines on HUBSA again

 

I would like to help you so please if there are any problems in future please mail me directly so we can know about it immediately and not find out "100" comments later.

 

More important than anything else, lets get you back on your bike asap. So pop me a mail: joggie.prinsloo@scott-sports.co.za

 

Happy riding everybody and #Scott2luvit!!!

 

Joggie

[GraemeS]

 

 

Morning guys,

 

Sorry for only coming back to you now, but i just got a headsup from someone that Scott is making headlines on HUBSA again

 

I would like to help you so please if there are any problems in future please mail me directly so we can know about it immediately and not find out "100" comments later.

 

More important than anything else, lets get you back on your bike asap. So pop me a mail: joggie.prinsloo@scott-sports.co.za

 

Happy riding everybody and #Scott2luvit!!!

 

Joggie

 

Thanks for picking up on this thread Joggie. I've sent a mail, please let me know if you don't get it.

[ACM]

 

Insurance?

 

Insurance will not pay if it's manufacturing defect; which (by reading about the number of bikes/riders that have same problem) it sounds like it's the case. Insurance will only pay if it brakes in an accident (depending on the individual insurance cover/company)

[LUVBIKE1]

Interesting, I've got a 920 and weight 95 kegs (no comments please) and have ridden the cr@p out of it 14 months and all okay. I do lube and clean all the pivot areas once a month... Maybe this helps ?

[camelman]

I think you should just get a Scale. All problems solved

[M L]

 

Did they not make money out of the sale of said bike....if yes they are the first line and if its a good lbs, the buck should stop with them...since the lbs will say its the agent's responsibility, the agent will blame the brand....

 

With vetseun here....

Way too many LBS or any shop for that matter who love stocking and selling but when problems arise they just pull up their shoulders and refer you to the distributors.

 

What's the use of the middle man then? They like taking their 20-30% profit, then they should man up and step to the plate. Least they can do is supply the customer with a demo bike.