jimmycool Posted October 22, 2015 Posted October 22, 2015 why dont they just call first...its not that hard.Exactemondo.
goya-goya Posted October 22, 2015 Posted October 22, 2015 @Raptor-22... please bring your bike to me... I will also do you the fabulous service of replacing your brake pads at each service -obviously for a fee(you never know... it might save you a broken shoulder )... Oh and I will replace your shock oil - at a fee of course.... I mean you know how much it would cost if you ignore this and your shock fails... I will do this just for you... and every time you bring me your bike... just because I am such a nice guy. oh yes did I mention the fee that you graciously don't mind paying PS... no thanx necessary...
raptor-22 Posted October 22, 2015 Posted October 22, 2015 What kind of service do you request where those items are not checked or intended to be renewed?
Jaco-fiets Posted October 22, 2015 Posted October 22, 2015 Do you not do any maintenance on your bike yourself? Par changing pivot bearings (as I do not have a press) and servicing my shocks (the guys who work with it every day is just better equipped), I either maintain or at least know the status of my bike parts, I know when last I topped up sealant, and what my chain and casette wear is. I make sure there's copper slip on threads and lube on my chain.I actually keep a service book for my MTB - much like a car, where I log km's, work done, suspension settings, etc.So when I then pay R140 for a sealant top-up, I get a bit worried that loads of people are paying for something they don't need.R140 for a sealant top up? My local bikeshop charges R40 and I thought that was high. Bottle of stans is R250 odd
BIKEPROJX Posted October 23, 2015 Posted October 23, 2015 I service many bikes for people and have a simple rule, i do excatly what I am requested to do....anything else involves an SMS ( with costs) and a response.
KingTJ Posted October 23, 2015 Posted October 23, 2015 I service many bikes for people and have a simple rule, i do excatly what I am requested to do....anything else involves an SMS ( with costs) and a response.Simple straight forward good customer service. Enough said.
EmptyB Posted October 23, 2015 Posted October 23, 2015 I service many bikes for people and have a simple rule, i do excatly what I am requested to do....anything else involves an SMS ( with costs) and a response. So this thread is sealed then
Disylizzy Posted October 23, 2015 Posted October 23, 2015 So this thread is sealed then Nope, still needs a topup... ...your bill has now been PMed to you
leeubok Posted October 23, 2015 Posted October 23, 2015 I got a nice surprise when I took my bike in to convert to tubeless. Almost brand new bike that had tubeless ready tyres (continental x king) on. Was expecting a bill of +- R400. When they brought my bike out it had new tyres on, and when I asked them what's going on here they said they put other tyres on as the sidewalls of the continentals are very thin and not really ideal for tubeless. I said to them they can't just do these things without asking, but according to them they told my wife (who took the bike in for me) that they might replace the tyres and she said it was ok. So from an expectant R400 bill it shot up to more than R1500.. I wasn't happy Lesson learnt: never send the wife! And as many of you said in this thread, agree with the LBS on what they will and will not do!
SwissVan Posted October 23, 2015 Posted October 23, 2015 Simple straight forward good customer service. Enough said. Some LBS just don't get it... a couple months ago i took my bike in for them to change my brake oil...the mechanic told me i don't need to change it (shimano)...wtf....i said just change it... Then when i went for my first ride i noticed my pedestrian warning device (bell) was no longer clinging like it used to...it was now clunging a bit dullish....upon investigation i saw they had replaced the plastic strap that holds the bell onto the handle bars with an O-ring (like those you use with some computer mounts)....yes it looks all neat and tidy but clung clung instead of cling cling...does not have the same effect on those pedestrians. Anyway they no doubt thought they were doing me a favour but instead now every time i ring my bell i think WTF LBS !!! Sometimes its better to just do what is required, no more no less At least they didn't charge me for the o-ring
EmptyB Posted October 23, 2015 Posted October 23, 2015 Some LBS just don't get it... a couple months ago i took my bike in for them to change my brake oil...the mechanic told me i don't need to change it (shimano)...wtf....i said just change it... Then when i went for my first ride i noticed my pedestrian warning device (bell) was no longer clinging like it used to...it was now clunging a bit dullish....upon investigation i saw they had replaced the plastic strap that holds the bell onto the handle bars with an O-ring (like those you use with some computer mounts)....yes it looks all neat and tidy but clung clung instead of cling cling...does not have the same effect on those pedestrians. Anyway they no doubt thought they were doing me a favour but instead now every time i ring my bell i think WTF LBS !!! Sometimes its better to just do what is required, no more no less At least they didn't charge me for the o-ring They should have given you a ring first....
Flippa Posted October 23, 2015 Posted October 23, 2015 They should have given you a ring first....Give this man a Bells.......
nox1111 Posted October 23, 2015 Author Posted October 23, 2015 haha, and just annoying as crap - last night went out for a ride, realised that my valve adapter has gone missing in the process. Gave them a call this morning - and the mech answered the phone - I said my bike was there and my valve adapter is not on my bike, without a second's thought, or going back to check he replied: "yes, I have it here". If you knew you had it all along; why the hell did you not call me then and tell me?!
Skinnyone Posted October 23, 2015 Posted October 23, 2015 Having read all the comments here, here's my 2c as someone who has been on the other side of the counter... Guy brings his bike in, check the bike thru find sealant low, chain is erring on needing replacement and a couple of other small things. I try to phone client - can't get thru - leave voicemail for him to call me back,never hear back from him. Now I have a bike on my stand that needs to get done and I know the client is coming later to fetch do I A) fix as required and hope he's ok with it? - that he doesn't throw his toys about being charged for the extra work?B) leave it as is and hope he's ok with it? - hope he doesn't throw his toys about the stuff that needs to be done not being done? Then you have the scenario where you get hold of the client and say "sir your XYZ needs replacement/fixing/topping up", to which he responds "***, I think you are trying to rip me off and leave it as is". He fetches his bike and comes back after the weekends riding moaning that XYZ was giving him endless trouble and why can't we do our jobs properly... All of this in amoungst the people bringing their bikes in and saying "Ja but it'll take you 5 minutes to just top up my sealant - what do you mean you can't do it now?"
nox1111 Posted October 23, 2015 Author Posted October 23, 2015 Having read all the comments here, here's my 2c as someone who has been on the other side of the counter... Guy brings his bike in, check the bike thru find sealant low, chain is erring on needing replacement and a couple of other small things. I try to phone client - can't get thru - leave voicemail for him to call me back,never hear back from him. Now I have a bike on my stand that needs to get done and I know the client is coming later to fetch do I A) fix as required and hope he's ok with it? - that he doesn't throw his toys about being charged for the extra work?B) leave it as is and hope he's ok with it? - hope he doesn't throw his toys about the stuff that needs to be done not being done? Then you have the scenario where you get hold of the client and say "sir your XYZ needs replacement/fixing/topping up", to which he responds "***, I think you are trying to rip me off and leave it as is". He fetches his bike and comes back after the weekends riding moaning that XYZ was giving him endless trouble and why can't we do our jobs properly... All of this in amoungst the people bringing their bikes in and saying "Ja but it'll take you 5 minutes to just top up my sealant - what do you mean you can't do it now?"Thanks for your input Skinnyone, As someone on the other side of the counter; please explain how to check sealant volume without breaking the seal on the rim. And why you would check volume - on new tyres? And how and why on slime tubes?Would you also check sealant volume and do more work than asked for - when a bike comes in for just a specified pivot squeak and a shock service, 2 weeks after you did a full service (excl suspension service) and even replaced all pivot bearings? That was the concern. All of which has been adressed in this thread, and after a great bit of to-and-fro, I think it's pretty well sealed up by now.
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