CTJ Posted May 17, 2016 Share I have a set of Mavic Cosmic Carbone SR's. Model is 2012. I need to replace the front bearings and axle.So I take it to my LBS to have it replaced. Long story short it has now been more than 3 weeks and the Mavic agent couldn't care less about supplying the required parts. No reason for delay i.e on order etc - Just nothing. Last year I had a 2010 model ksyruim hub replaced with spokes within 2 weeks when the LBS sent it directly to Mavic. Can someone perhaps help with a direct contact of someone at Mavic who I can contact directly? Or where can I find said parts on-line? Thanks for any feedback! Link to comment Share on other sites More sharing options...
Brickleberry Posted May 17, 2016 Share Dragon sports Cape Town. Their contact is on Google Mavic (Distributor) 1 Link to comment Share on other sites More sharing options...
Eddie Stafford Posted May 17, 2016 Share I also looked for their contact detail yesterday and could not find an email address on their website. Link to comment Share on other sites More sharing options...
Mavic (Distributor) Posted May 17, 2016 Share I have a set of Mavic Cosmic Carbone SR's. Model is 2012. I need to replace the front bearings and axle.So I take it to my LBS to have it replaced. Long story short it has now been more than 3 weeks and the Mavic agent couldn't care less about supplying the required parts. No reason for delay i.e on order etc - Just nothing. Last year I had a 2010 model ksyruim hub replaced with spokes within 2 weeks when the LBS sent it directly to Mavic. Can someone perhaps help with a direct contact of someone at Mavic who I can contact directly? Or where can I find said parts on-line? Thanks for any feedback!HI CTJ Sorry to hear you are having problems with your wheel.Please can you contact me on the e-mail or telephone number below so that we can attend to your query. Please could I ask that you have the serial No. of the wheel in question handy (it will be near to the valve hole). Best regards Gavin Gavins@dragons.co.zaTel: 021 461 6252 carbon29er, RaymondC and KingTJ 3 Link to comment Share on other sites More sharing options...
Popit Posted May 17, 2016 Share They are absolutely useless and uninterested in helping existing clients .I broke a Mavic Cosmoc Carbone rim .Sure it was an old rim (2008 ) .This happened 2 years ago .Took it to my LBS who said he would sort it out .Dragon sports at first said they didn't have a rim . LBS asked them to order one .A couple months later and still nothing .After about 6 months Dragon sports tells my LBS they have a rim , but it is part of another warranty claim and they need to sort it out on their system ....I have now given up and bought another set of wheels .POOR CUSTOMER SERVICE .Gives MAVIC , which I think is a great product , a bad name . bmw1za, Yusran and mrbaker 3 Link to comment Share on other sites More sharing options...
Mavic (Distributor) Posted May 17, 2016 Share I also looked for their contact detail yesterday and could not find an email address on their website.HI Eddie you can contact me on Gavins@dragons.co.za or Tel: 021 461 6252 Best Regards Gavin Link to comment Share on other sites More sharing options...
DJR Posted May 17, 2016 Share My dealings with Dragons Sports have always been great. Just thought the contrary view is valid too. Mavic (Distributor) and Iwan Kemp 2 Link to comment Share on other sites More sharing options...
Eldron Posted May 17, 2016 Share As with most things in life - relationship is key to everything. If your relationship with your lbs or your lbs' relationship with their supplier isn't great - service won't be great. raptor-22, DJR and bmw1za 3 Link to comment Share on other sites More sharing options...
Simon123 Posted May 17, 2016 Share When are the wheelsets coming into stock? It's like never in stock of the 27,5" wheelsets. Link to comment Share on other sites More sharing options...
Oakley360 Posted May 17, 2016 Share I have seen a few shops that had bad accounts with suppliers thus suspending their services (obviously until the previous accounts were settled). This led to delayed and often not even completed orders and service. Make sure your LBS is on good foot with the necessary dealers before asking for service. Just my 2c raptor-22, DJR and Eldron 3 Link to comment Share on other sites More sharing options...
Mavic (Distributor) Posted May 17, 2016 Share When are the wheelsets coming into stock? It's like never in stock of the 27,5" wheelsets.HI Simon Which wheelset are you waiting for? Regards Gavingavins@dragons.co.za021 461 6252 Link to comment Share on other sites More sharing options...
MooToo Posted May 17, 2016 Share Hi GavinHave the MTB rims arrived, last I heard was the 8th of May 2016. Link to comment Share on other sites More sharing options...
Simon123 Posted May 17, 2016 Share HI Simon Which wheelset are you waiting for?I wanted the Cross Roc wheelset, but think I've made another plan. Link to comment Share on other sites More sharing options...
jamex Posted May 17, 2016 Share I been without wheels since the Argus hit a pot hole, two cracks on the rear rim! Insurance paid out but no stock!I even spoke to local bike shop about just replacing rim! but no reply !!!Love my Mavic wheels but back up service sucks!I bought a pair of 2nd hand wheels off the hub.Thanks Zakattak! ZakAttak 2 Link to comment Share on other sites More sharing options...
mrbaker Posted May 17, 2016 Share I have also had the misfortune of having to deal with a replacement issue for my Mavic SLR wheelset.It was a few years back but it took about 5 months and countless calls/ emails to get anywhere...Dragon sports' service put me off ever buying mavic again- there are other great brands out there. Edited May 17, 2016 by mrbaker BrandonF_ 1 Link to comment Share on other sites More sharing options...
BrandonF_ Posted May 17, 2016 Share I have also had the misfortune of having to deal with a replacement issue for my Mavic SLR wheelset.It was a few years back but it took about 5 months and countless calls/ emails to get anywhere...Dragon sports' service put me off ever buying mavic again- there are other great brands out there.I absolutely LOVE the look of those SLR's,...but I'm an information overload junky,..sadly tho, not too much info were needed on Mavic's bad customer service and replacement parts back-up history,...something that's going to need some SERIOUS LOCAL DISTRIBUTION turnaround strategy..... Link to comment Share on other sites More sharing options...
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