Pathetic Service From CWC Online

[Cav']

The Cycle Lab buying CWC deal never happened as far as I know...

If you're correct, I'll be a very happy 

[Stricker]

Memories on social media are generally very short, every day we find the next outrageous injustice to move on to. So unless that's the way he responds to every customer this will be forgotten by tomorrow or when the next special comes around. 

Correct and this is the unfortunate reality.

 

But it should not be tolerated.

[Rocket-Boy]

I was reading up on how a lot of companies in the USA dealt with problems they experienced with Black Friday. Once they had completed all email inquiries and the dust had settled, they looked at the remaining pending orders that appeared incomplete on their system and proactively contacted the customers to sort it out and find if they are still interested, the result was very positive. 

Interestingly enough that was what happened with my order from CWC on black Friday.

None of the stuff was urgent so I waited it out and they contacted me and got everything sorted.

[Cav']

Never happened to me at CWC!

Pity.

[Rider3000]

irrespective of what was and was not said. that final FB response was really silly

 I have to agree... to tell someone to go shop somewhere else is not on in todays life !

 

I still like CWC... they are a cool company with great service !

[Dusty]

Nope. I've fired several clients for being arrogant as faaark. The client is NOT always right, and it's about time that that old chestnut was destroyed for the passive aggressive pos that it is. 

Yes, they are not always right, but in retail the client IS the client.

['Dale]

Yes, they are not always right, but in retail the client IS the client.

To add:

In retail there are a critical set of customer management skills required

Especially if the retail service forked up ☝????️

[Furbz]

would love to know how many individuals have viewed this thread...

 

regardless of who is wrong or right it's negative publicity.

[Aurora]

The only thing pathetic about my CWC Black Friday order was the courier company used to deliver the box. They took 5 days to deliver. That is all...

[eccc whippet]

free advertising good or bad is always a winner...smart move not to respond yet...let the thread drag out a couple days...then pop a sorry wont do that again and everyone is happy...i doubt the OP is gona get a free set of tyres.

[Sepia]

free advertising good or bad is always a winner...smart move not to respond yet...let the thread drag out a couple days...then pop a sorry wont do that again and everyone is happy...i doubt the OP is gona get a free set of tyres.

You called it right!

[Rocket-Boy]

Me - I see nothing wroing with retailers telling people to buy elsewhere.

 

Willing buyer - willing seller is my standard. I've told a few people to purchase elswhere. For various reasons - some have bled me dry for info over a period of 6 months whilst emailing me to tell me what great prices they got online using my advice, some just want a deal that is win to them and lose to me, some are just dicks and no amount of money would make me want to deal with them again. I'm guessing it's less than 1% of people/customers though.

 

Perhaps the wording could have been kinder but ultimately both parties have to be happy with the deal - we shouldn't be kissing retail arse to get our stuff and likewise retailers don't need to be kissing our arses to sell stuff. We're all grown ups.

 

Personally I'd like to see a copy of the OPs messages to see if the reaction matched the action.

 

If we are going to go fully hubanal on this one we need to see ALL messages not just Oom's reply.

Im fully with you on that. My wife owns a retail store and some customers are just not worth dealing with. For the sake of your own sanity its best to tell them to find somewhere else to go.

[Jurgens Smit]

 

So its ok to tell a customer that doesn't agree with you to go buy somewhere else? Instead of just saying sorry and you will work on it? Even if you don't ?

Lets quickly paint you a simple picture how this could potentially effect CWC:

 

So person was told shop somewhere else:(NO HARM 1s off)

 

Person decide that's the end of CWC as a shop for him and get most family members and friends to do the same ,lets say 10 humans , post on net and  get another 10ppl to say this is unacceptable and will not be tolerated thereby wont support CWC again.

 

So 20X humans - avg spending on goodies + new bike = +- 50K per year

50 X 20 = 1bar...

That's +- 200K profit

 

What was that about limited harm?

 

 

Now lets take an easy I'm sorry and will do better:

Gets family and friends to actually shop at CWC

200K extra profit ..

 

But anyway, as stated above i need more imagination , no wonder South Africa service providers are so pathetic , because we make them believe we need them, yet we are the ones with the money and they actually need us.

Do you have any idea how much 50k a year is on goodies? for 20 people?

Most folks do 1 major upgrade a year.

 

So lets say OP Knows 20 people who want to buy an Eagle, thats +- 25k pp depending on specials etc.

That leaves 25k pp to spend on stuff.

Thats a shitload of cash for most people (granted there are outliers).

 

Plus I'd think that from the way OP is whinging his family and friends are used to it and wouldn't bother themselves too much.

[Skubarra]

Yes, they are not always right, but in retail the client IS the client.

 

As opposed to what? Or in what sectors are clients not clients?

 

Really trying to understand your statement... 

['Dale]

Ag like most relationship breakdowns

 

It's not what CWC Online communicated

It's HOW

[Cava]

OP was a potential customer until CWC told him that they are not selling what he wants in the online store BF special. That should have been the end of it, but he then continued slating the business on Facebook and was told to rather go somewhere else.  You can't force someone to sell you something by threatening them, since when is that ok?

 

This situation is very different from telling an existing customer asking for service to go away. That is not the case here.

 

Also, CWC if you're reading this, I submitted an online query with regard to a purchase yesterday and I'm still waiting... You better respond today, otherwise...