Warranty issue. (advice required)

[NickGM]

Seems like the spez team are all torque, no action.... sorry. 

 

If it were me (and I knew I'd never touched the seatpost clamp myself) then I'd definitely get the Head Office and specialized store that did the fitment talking to one another. I would definitely fight for this.

 

The head office may well be right - they shouldn't have to fit the bill for bad mechanics all over the country. But if it's not your fault, one of the two parties need to be held accountable. It's amazing how often these things are actually cleared up on the hub - once a thread gains momentum somebody starts looking like the badie and it becomes worth their while to sort out the bad publicity. So if you're innocent in this, keep pushing the issue. 

[JanJan]

If its bot your fault how can you not get upset? Especially after waiting that length of time only to be told "sorry sir not a valid claim"

Of course I would get upset, but Spez won't budge as it was not a manufacturing issue. The bike shop will definitely not reimburse a R 35 000 frame to keep one customer happy due to their mistake.

 

They could pay for repairing the crack, but they know they have already lost the customer, so meh.

 

A crappy situation to be in.

[Pikey]

If its bot your fault how can you not get upset? Especially after waiting that length of time only to be told "sorry sir not a valid claim"

agree fully,get upset and go as high up as possible untill you get the desired result or can't go any further.

 

What is the point of taking your pride & joy back to the agents for servicing (at inflated rates) when there is no recourse on either the dealer or the supplier.

 

If they didn't adjust the seatpost surely they would of picked up the crack if it was there before and informed the owner. Unless they over tightened it and kept quiet?

 

If it wasn't there and the op didn't need to adjust the saddle as it hadn't been played with then it's a manufacturing default ??? Why adjust a saddle height that is already perfect ?

 

I would not be leaving it that's for sure . So quick to lay blame that it's been over tightened ( well not really quick 2 months honestly) and an easy escape route.

 

So glad I don't own a spaz...espically when they don't stand behind there product .

['Dale]

Another Spez warranty issue and they make excuses,damn I have heard this a lot lately. It seems like Spez don't really stand by their products and don't really care about their customers.

There has been a trend in this perception lately ????

[NickGM]

Of course I would get upset, but Spez won't budge as it was not a manufacturing issue. The bike shop will definitely not reimburse a R 35 000 frame to keep one customer happy due to their mistake.

 

They could pay for repairing the crack, but they know they have already lost the customer, so meh.

 

A crappy situation to be in.

The thing is, if it is the bike shop's fault, and 100 people see this thread, do they really just lose 1 customer?

 

So no, he shouldn't shrug his shoulders and give up. 

[Cat2forLife]

I'm sorry, but you've got the wrong end of the stick here.. Unfortunately, it is not a manufacturing issue. I've seen this happen on many frames from different brands, all because of over tightening. You shouldn't be angry at Spez, you should be angry at your LBS. They need to own up. Not all mechanics bother with torque wrenches. They all believe they have the magic touch.

 

And I also know for a fact (because I've been through this a couple of times) that if you shop follows the correct protocol and sends the frame through on time etc. it does not take a month to asses a frame. Spez are always quick. In the Cape, we often have a new frame within a week. Perhaps your shop was just too lazy to send the frame or couldn't really be bothered. Or they knew it was their fault, so they tried to cover up.

[American Flyers]

I don't understand, the bike mechanics do have special TORQUE spanner to avoid to overtighten it.....

 

For me, stay away from Specialized bikes..... They are overpriced and they are full of *** with warranty....

 

I feel the bike shop should replace his frame...

[Ferro]

Im surprised by their response so far. By their own admission if it has happened to so many other frames as well doesnt this imply it is prone to cracking from simply overtightening thereby being a design/manufacturing flaw.

[Gringo111]

I would be seriously pissed especially spending all that money on a bike that was serviced through the agents. I would not accept their explanation and make this the bike shops obligation to resolve the matter. If the bike shop cannot resolve the matter, I would escalate this to Specialized International. Surely if this is a reoccurring issue, they would have reinforced the frame with a sleeve where the seat post clamp tightens..? 

[Wil6]

I would also never buy a Spez just because of this. All is good until the frame cracks and all of a sudden they look for some excuse and point the finger at someone else. Same happened with a Spez my dad bought. #spez#neveragain

[porqui]

Spez do something about this !!

 

If this happens so often surely YOU have a problem whether manufacturing or servicing - YOU have a problem.

Re-design so it won't happen or jack up your service department.

 

Yes it is just a thread on a forum but it will hurt.

 

Too many potential customers beginning to doubt.

[Dusty]

I have had 3 Specialized frames crack and be replaced. Be persistent. Do not give up bugging whoever you think might be responsible in this case.

[DC Carbon]

Specialized South Africa have a great way of not honouring their warranty claims... Which has regrettably caused me to move brands.

[Oldtmr]

Specialized not so special...seems they specialize in excuses 

[bertusras]

Of course I would get upset, but Spez won't budge as it was not a manufacturing issue. The bike shop will definitely not reimburse a R 35 000 frame to keep one customer happy due to their mistake.

 

They could pay for repairing the crack, but they know they have already lost the customer, so meh.

 

A crappy situation to be in.

 

So a mechanic stuffs up your car during a routine service, engine blows up and you're just going to shrug your shoulders and accept it? The mind boggles.

[Patchelicious]

I wonder what the ratio of bikes sold vs warranty claims is?

 

They seem to sell more bikes than the other guys at the moment so it makes sense that there will be more complaints.

 

If Spez has 1 warranty claim out of 100 bikes sold vs manufacturer B having 2 out of 100, then it's not a "Spez" thing.

 

Number of complaints on its own is not always an accurate measurement.