Bike Shop Damaged My Frame Issue - Help!

[Dirkitech]

If this is how the bike brands operate and its an industry standard, consumers just need to be informed. 

 

If this is how its consistently done for everyone that has damage from a service, then consumers have to just know and understand thats how it goes down. If someone is treated differently, then maybe mob attack them?

 

There is probably a clause on the back of the receipt from the bike shop saying that they take no responsibility and cannot be held liable and the new frame vibe is a sign of good faith.

Surely they can't impose a waiver of negligence i.t.o. products and services performed at all, nevermind on the back of a receipt?

[RobertWhitehead]

Such a tool (the hamfisted mechanics from the Special store)

 

A friend of mine owns a small bike shop. The number of bodged work he gets from this brands specialized shops is astonishing. 

 

He, at great expense, bought all the specialized tools needed to be able to fix all the bugger ups, especially around the BB area. Just today he had to work on a brand new bike, with the BB clearly installed with the wrong / incorrect tool, or a very hamfisted "mechanic".

Edited August 2, 2019 by RobertWhitehead

[Cat2forLife]

Is it standard practice to epoxy a bb into a frame?

 

No it is not. 

 

It became a preventative measure after this Specific brand started experiencing problems with their bb's in those frames.  (Did this Lbs receive the memo from H.O. to carry out such installation instructions?  Is this Lbs an authorized dealer to work on such frames?) 

Just some things to keep in mind, should you want to go the legal route.

 

 

Seems to me like it is easy for Head office to pretend to be on your side and shift blame to the Lbs while all the while they are the ones that should be taking responsibility for the manufacturing defect in their frames.

 

If the brand in question is the one we're all thinking of, then yes, depending on BB and/or frame, it is standard practice to epoxy the BB cups into the frame. But this is to my knowledge only for one specific spec level of the frame with a specific, proprietary crank set.

 

BUT I MIGHT BE MISTAKEN AS TO THAT FACT. It could be any frame with any crank/BB combo. And this is nothing new for this brand either. It has been done since the MY2011.

 

So in my opinion, if this old LBS was indeed an authorised dealer, the should have known about this procedure. And thus should be liable for any costs, as in my opinion, it could very well be negligence.

 

But we can only speculate I suppose.

[Jewbacca]

Another thread shrouded in mystery when clearly naming and shaming of guilty parties needs to be priority number one.....

 

I never understood how okes are shamelessly burned with zero $#@*' given by the burner, but said burned guy won't shamelessly burn the bastards back.

 

I drew my Katana for this one.... It needs blood!

[Tankman]

So how do you replace the BB if it has been epoxied into place?

Sounds like there is a lack of foresight in that hack? I'm calling it a hack, as "solution" is not apt.

 

For that, you would use two of the most trusted tools in the workshop:

 

[Eddy Gordo]

Another thread shrouded in mystery when clearly naming and shaming of guilty parties needs to be priority number one.....

 

I never understood how okes are shamelessly burned with zero $#@*' given by the burner, but said burned guy won't shamelessly burn the bastards back.

 

I drew my Katana for this one.... It needs blood!

 

Agreed, all these complaints are worthless without pics and proof and he said....!!!!!!

Absolutely pointless. 

The minute a brand and a store gets named, the minute you get results.

[Tankman]

If the brand in question is the one we're all thinking of, then yes, depending on BB and/or frame, it is standard practice to epoxy the BB cups into the frame. But this is to my knowledge only for one specific spec level of the frame with a specific, proprietary crank set.

 

BUT I MIGHT BE MISTAKEN AS TO THAT FACT. It could be any frame with any crank/BB combo. And this is nothing new for this brand either. It has been done since the MY2011.

 

So in my opinion, if this old LBS was indeed an authorised dealer, the should have known about this procedure. And thus should be liable for any costs, as in my opinion, it could very well be negligence.

 

But we can only speculate I suppose.

 

My question was aimed at general installation of BB's across all brands... since we "dont" know what brand is being referred to.

 

I can only think of one more brand where the epoxying of the BB is suggested, not even sure it is required.

 

There is still too much red tape in my opinion. 

 

"We are going to manufacture a frame, that has a bb casing slightly larger than it should be, it is the responsibility or the installer to glue the bb into place to avoid friction and frame damage, if anything goes wrong, we did not install the bb"

 

Sounds like Horse poop to me.

[Cat2forLife]

My question was aimed at general installation of BB's across all brands... since we "dont" know what brand is being referred to.

 

I can only think of one more brand where the epoxying of the BB is suggested, not even sure it is required.

 

There is still too much red tape in my opinion. 

 

"We are going to manufacture a frame, that has a bb casing slightly larger than it should be, it is the responsibility or the installer to glue the bb into place to avoid friction and frame damage, if anything goes wrong, we did not install the bb"

 

Sounds like Horse poop to me.

 

 

S-Works frames with S-Works cranks needed the BB cups that essentially house the BB to be epoxied in by the shop. The reason for this is so that any other crank could be fitted if the rider so chose. So this is not a hack or a bodge or oversight. It was done so that riders would not be stuck with only one crank to use. The epoxied BB cups are also removable without damaging the frame if the correct specified epoxy is used.

 

This was standard practice from I think MY2011 to about MY2017 or so. The new Epic frame has a threaded BB, so no need for any pressfit BB's or cups to be glued in.

 

I appreciate that we do not yet know exactly which brand of bike is in question, but I'm pretty sure we all have a good idea of what it might be.

 

If it's a different brand, then yes, I agree with you. Epoxy would be a bodge job fix, but if it is indeed Specialized, then epoxy is standard practice for certain frames.

[Robbie Stewart]

Spez Camber is the only frame discontinued in the Spez stable I know of. What I glean from this mess is that I would just as well not even bother with getting a frame replacement, but would rather go knocking on the door of my insurance co. who will be forking out a fistful of moola to buy me a new, current replacement instead. My camber is covered under specified, so they may as well take full responsibility when and if things go wrong.

[Longbarn Killer]

Everybody is assuming Specialized and giving them a bad wrap in the process. Lets not forget that this problem has nothing to do with Specialized, they did nothing wrong, it is the bike shop who failed to adhere to the manufacturer's requirements to epoxy the BB in place.

[Tankman]

So this is not a hack or a bodge or oversight.

 

In summary, they designed this mess on purpose, but in the event of failure, responsibility is passed to the installer.

 

 

Ok gotcha

[Longbarn Killer]

Last year my frame broke and I was up for a warranty replacement.  They were covering the cost of the new frame but I had to cover everything else.  This meant new rear shock, seat post, rear axle and hub/hub adaptor.  At first I was upset about having to fork out (especially the rear shock) but in the end it's a really small price to pay for a vastly improved bike.  They even upgraded me from alloy to carbon so I really have nothing to complain about. 

 

So as others have said, take the new frame, buy the new parts and move on.  By all means name and shame, but that will only help inform others (a good thing).

Unfortunately, these are the terrible warranties that are offered by the bike distributors. You shouldn't have to pay a cent to correct their product that has failed.

 

Unfortunately, we as consumers, accept these terms and conditions when we buy a bicycle, so don't have a leg to stand on.

 

When it comes to bicycles, there is no such thing as a small price. 

[Bigjim]

Side note........I converted my Camber's pressfit BB to one of those where the two cups thread together (Wheels MFG brand) never given me a second's trouble & would be my first upgrade if I am even unlucky enough to buy a bike with a PF BB again

[cadenceblur]

Whilst the OP has had a good rant and lots of input / feedback from the members, I think it's time that the brand / bike is shared so as equip the community. Forewarned is forearmed after all.

[Cat2forLife]

In summary, they designed this mess on purpose, but in the event of failure, responsibility is passed to the installer.

 

 

Ok gotcha

 

If they had not designed it this way, everyone would be complaining that they can only use an expensive S-Works crank on their bikes.

[Jewbacca]

Spez Epic eh... Creating an epic mess.

 

I hope you manage to come right.

 

Gina Ballerina has really led you on a merry dance.

 

On that note, like sands through the hour glass, I await the saga as it unfolds!

 

MRCG = Macdonald Carey!