Looney023 Posted May 17, 2020 Share Good day Can you do a deal on this stand please?https://www.cwcycles.co.za/product/marvel-universal-bike-display-stand Link to comment Share on other sites More sharing options...
sub7 Posted May 17, 2020 Share My IDT order also displayed as incomplete until yesterday morning when it changed to complete and arrived via Dawn Wing during the afternoon. I must admit it's very good service from CWC under the circumstances. Given the amount of orders they received and backlogs at the couriers, I wasn't expecting my IDT to be delivered for another week or two. Link to comment Share on other sites More sharing options...
DieselnDust Posted May 17, 2020 Share Also waiting for some assos bibs...the order went from "processing" to "incomplete"...that doesnt sound good. Any idea what this means? Yeah it means that they have dispatched the order. They were waiting on the stock to reach the cyclelab warehouse and distribution centre. starts shipping out on Tuesday 19th MAY according to the young lady I spoke with on Friday at CWC Link to comment Share on other sites More sharing options...
Khaddafi Posted May 18, 2020 Share Good luck getting through to CWC online, your calls might be incomplete - tried numerous times to get through to "online" to enquire about my goods availability for pickup - calls just get dropped ???? Link to comment Share on other sites More sharing options...
Jbr Posted May 18, 2020 Share they just received the assos stuff and will start processing orders tomorrow ! FondTF2 and Furbz 2 Link to comment Share on other sites More sharing options...
Eon du Plessis Posted May 18, 2020 Share they just received the assos stuff and will start processing orders tomorrow ! Thank heavens, because my bike from another shop arrived today and I'm waiting for my pedals in a CWC order. Managed to find an old pair of 520's which I had to freshen up with some Q10 in order to get the bike around the garden as a test ride Link to comment Share on other sites More sharing options...
fanievb Posted May 18, 2020 Share I'm still trying to find out what's happening with my CL order.Getting a proper run around, one consultant says this, the other says that, the manager simply ignores you........ Link to comment Share on other sites More sharing options...
Carmichael Posted May 18, 2020 Share Sam here Fanie, my bike is in cape town says CL, DSV says no... And i have to beg cyclelab for answers no one coming back to me... DSV also utterly shocking.. Furbz and fanievb 2 Link to comment Share on other sites More sharing options...
Slowbee Posted May 18, 2020 Share All that profit of pre orders is being lost in sending out partial orders. Expect a visit from a courier with a CWC parcel two or three times. Link to comment Share on other sites More sharing options...
FondTF2 Posted May 19, 2020 Share Also waiting for some assos bibs...the order went from "processing" to "incomplete"...that doesnt sound good. Any idea what this means?my bib order also showing incomplete (apparently means they are awaiting stock) Link to comment Share on other sites More sharing options...
JulienR Posted May 19, 2020 Share This is a frustrated rant...I don't know who to speak to because CWC don't answer their phones (i have been trying since last week Wednesday) I ordered some items during the lockdown using my work address. When we moved to Level 4, i changed my delivery address to my home address. I got a call from the courier company saying that they were at my work address last week Tuesday and i corrected the address. Since then the parcel seems to be 'stuck' at Dawnwing - i call them every day only to hear that it will be dispatched the next day but nothing happens... I am pissed off that CWC made a mistake with the delivery address and i am now having to clean up. I am even more pissed off that they don't reply to emails or answer my phonecalls Link to comment Share on other sites More sharing options...
Jbr Posted May 19, 2020 Share This is a frustrated rant...I don't know who to speak to because CWC don't answer their phones (i have been trying since last week Wednesday) I ordered some items during the lockdown using my work address. When we moved to Level 4, i changed my delivery address to my home address. I got a call from the courier company saying that they were at my work address last week Tuesday and i corrected the address. Since then the parcel seems to be 'stuck' at Dawnwing - i call them every day only to hear that it will be dispatched the next day but nothing happens... I am pissed off that CWC made a mistake with the delivery address and i am now having to clean up. I am even more pissed off that they don't reply to emails or answer my phonecallsI've contacted them plenty of times through that chat thingy on the bottom right of the site. Always had an answer withing 24h Link to comment Share on other sites More sharing options...
Furbz Posted May 19, 2020 Share my Cyclelab order has been with DSV since the 12th. DSV is shocking when compared to other couriers.the part of my order CL could not fulfill has been refunded. my order with CWC is Incomplete - likely due to the assos issue listed above. Link to comment Share on other sites More sharing options...
eddy Posted May 19, 2020 Share my Cyclelab order has been with DSV since the 12th. DSV is shocking when compared to other couriers.the part of my order CL could not fulfill has been refunded. my order with CWC is Incomplete - likely due to the assos issue listed above.According to the Dawnwing tracking app my order was collected by them on Friday but there has been no update since then.... Link to comment Share on other sites More sharing options...
Jbr Posted May 19, 2020 Share yeah that assos issue everytime I ask they say they'll have it the next day... I'm really looking forward to getting my MTB power meter but to be honest, it's really 1st world problems as my MTB works without the PM and I have other bibshorts... But I'm still excited to getting my order.... one day...maybe.... FondTF2 and Furbz 2 Link to comment Share on other sites More sharing options...
Showtime Posted May 19, 2020 Share According to the Dawnwing tracking app my order was collected by them on Friday but there has been no update since then....Exactly the same. Link to comment Share on other sites More sharing options...
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