Scott warranty useless

[SeanVolk]

Just thought I would share my experience I bough the new Scott spark 950 2 years ago. 

My frame has developed a crack now and they refuse to warranty the claim. They only willing to sell me the frame without the rear triangle in a different colour for 24k. So in essence make more money from me and I have a bike that is two different colours. 

The warranty specifically states that the bike has a 3 year warranty and if you service at a certified dealer then you have a 5 year warranty. 

They say that since I have no proof of service the warranty is void anyway. I have serviced the bike myself and in fact the bike has done very low mileage as this isn’t my only bike. This makes no sense since it’s still less than the 3 years. 
 

They also say they would have honoured the warranty if it was in the first 3 months. This makes no sense as I could easily do less mileage than someone else in 2 years than them in 3 months.

In essence the issue originates from the hidden shock bolt so if you thinking of buying one don’t and if you have one make very sure that bolt is regularly checked as they say this would have prevented this. Bizarre to regularly check this but worth saving yourself the lack of customer support. 
 

 

[Barry]

34 minutes ago, SeanVolk said:

Just thought I would share my experience I bough the new Scott spark 950 2 years ago. 

My frame has developed a crack now and they refuse to warranty the claim. They only willing to sell me the frame without the rear triangle in a different colour for 24k. So in essence make more money from me and I have a bike that is two different colours. 

The warranty specifically states that the bike has a 3 year warranty and if you service at a certified dealer then you have a 5 year warranty. 

They say that since I have no proof of service the warranty is void anyway. I have serviced the bike myself and in fact the bike has done very low mileage as this isn’t my only bike. This makes no sense since it’s still less than the 3 years. 
 

They also say they would have honoured the warranty if it was in the first 3 months. This makes no sense as I could easily do less mileage than someone else in 2 years than them in 3 months.

In essence the issue originates from the hidden shock bolt so if you thinking of buying one don’t and if you have one make very sure that bolt is regularly checked as they say this would have prevented this. Bizarre to regularly check this but worth saving yourself the lack of customer support. 
 

 

Did you register the bike within 10day of purchase? Did you obtain the manufacturer warranty certificate when required? The frame has a 5 year warranty and will be reduced to 3 year if no or dealer service record is available.  So you should have a 3 year unless they pushing the blame to you excessive force or physical damage.

[ChrisF]

21 minutes ago, SeanVolk said:

.... The warranty specifically states that the bike has a 3 year warranty and if you service at a certified dealer then you have a 5 year warranty. 

They say that since I have no proof of service the warranty is void anyway. I have serviced the bike myself and in fact the bike has done very low mileage as this isn’t my only bike. This makes no sense since it’s still less than the 3 years. 
 

 

This applies to MOST brands.

 

I have previously mentioned on other threads that your choice of bike SHOULD include access to a "local dealer" for maintenance.  (was shot down properly for this)  I previously bought a bike where it was a 90km round trip to the dealer .... ended up a real pain.

 

Also look at WHAT is covered in the warrantee .... FRAME.  Take the bike in ONCE a year for a MINOR service.  Small price to pay to keep the warrantee in place.

 

 

 

 

PS - your point of 3 vs 5 is not lost on me.  Having paid these school fees before, your warrantee runs out on day 364 if you dont have it serviced at an "authorised dealer".

 

PPS - many of the "bike workshops" are NOT authorised by the suppliers !!  I have had long discussions with the importers about this when their authorised dealer could not fix the breaks on a new bike after booking the bike in FOUR times .... my local bike workshop charged me R250 and the breaks were SORTED for 3 000km.  Imagine my "joy" having to take the bike back to the dealer for the "annual service" ....

 

 

This is the reality of buying new ...... the new bike buyer have three options:

1. Service at the dealer, and have a warrantee

2. Service elsewhere and risk loosing the warrantee

3. Bypass all this fuss .... buy second hand ....

[ChrisF]

1 minute ago, Barry said:

Did you register the bike within 10day of purchase? 

 

Another important point ...

[Barry]

3 minutes ago, ChrisF said:

 

Another important point ...

Scott also categories frames a category 5 dual sus frame will only have a 2 year warranty 

[BuffsVintageBikes]

I stood in CWC and weighed up the warranty options between the Scott's and Orbea's and settled on the Orbea for this very reason. I'm glad about that after reading this. All the best in getting it resolved, I can understand your frustration, especially if the bike hasn't lived a hard life.

[Bub Marley]

59 minutes ago, SeanVolk said:

Just thought I would share my experience I bough the new Scott spark 950 2 years ago. 

My frame has developed a crack now and they refuse to warranty the claim. They only willing to sell me the frame without the rear triangle in a different colour for 24k. So in essence make more money from me and I have a bike that is two different colours. 

The warranty specifically states that the bike has a 3 year warranty and if you service at a certified dealer then you have a 5 year warranty. 

They say that since I have no proof of service the warranty is void anyway. I have serviced the bike myself and in fact the bike has done very low mileage as this isn’t my only bike. This makes no sense since it’s still less than the 3 years. 
 

They also say they would have honoured the warranty if it was in the first 3 months. This makes no sense as I could easily do less mileage than someone else in 2 years than them in 3 months.

In essence the issue originates from the hidden shock bolt so if you thinking of buying one don’t and if you have one make very sure that bolt is regularly checked as they say this would have prevented this. Bizarre to regularly check this but worth saving yourself the lack of customer support. 
 

 

If you buy a brand new Toyota with warranty available and then service it yourself, you will void your warranty. I know car vs bike is completely different but they are within their rights to do this. How are you going to prove that you actually did service the bike if there is no invoice? You need to actually check the warranty yourself and confirm that what they are saying is true. I would start there.

[Ispeed_V]

This is what google has to say:

WHAT IS THE WARRANTY POLICY FOR SCOTT BIKES?

There is a warranty for frames of 5 years. However, the warranty is only valid, if a proof of maintenance from an authorized SCOTT dealer in every of the first three years after the purchase can be brought forward.

• The authorized SCOTT dealer is admonished to confirm the maintenance work by stamp and signature.
• In case no or an incomplete proof of annual maintenance can be brought forward the warranty for the frame is reduced from 5 to 3 years.
• Costs for maintenance and service have to be borne by the owner of the SCOTT bike.
• For the Gambler, Voltage FR and BMX bikes the warranty period is limited to 2 years.

Based on the above and the highlighted portion, they technically should honour the warranty?

[Barry]

9 minutes ago, Bub Marley said:

If you buy a brand new Toyota with warranty available and then service it yourself, you will void your warranty. I know car vs bike is completely different but they are within their rights to do this. How are you going to prove that you actually did service the bike if there is no invoice? You need to actually check the warranty yourself and confirm that what they are saying is true. I would start there.

I think maybe OP should take it up with Scott Sports. A snip from the Scott website and warranty would imply he has warranty but probably more to this story yet to be told.

Snip: 

• In case no or an incomplete proof of annual maintenance can be brought forward the warranty for the frame is reduced from 5 to 3 years.
• Costs for maintenance and service have to be borne by the owner of the SCOTT bike.

[Bub Marley]

5 minutes ago, Ispeed_V said:

This is what google has to say:

WHAT IS THE WARRANTY POLICY FOR SCOTT BIKES?

There is a warranty for frames of 5 years. However, the warranty is only valid, if a proof of maintenance from an authorized SCOTT dealer in every of the first three years after the purchase can be brought forward.

• The authorized SCOTT dealer is admonished to confirm the maintenance work by stamp and signature.
• In case no or an incomplete proof of annual maintenance can be brought forward the warranty for the frame is reduced from 5 to 3 years.
• Costs for maintenance and service have to be borne by the owner of the SCOTT bike.
• For the Gambler, Voltage FR and BMX bikes the warranty period is limited to 2 years.

Based on the above and the highlighted portion, they technically should honour the warranty?

 

4 minutes ago, Barry said:

I think maybe OP should take it up with Scott Sports. A snip from the Scott website and warranty would imply he has warranty but probably more to this story yet to be told.

Snip: 

• In case no or an incomplete proof of annual maintenance can be brought forward the warranty for the frame is reduced from 5 to 3 years.
• Costs for maintenance and service have to be borne by the owner of the SCOTT bike.

Based on this, he has a warranty of 3 years. That bull**** about 3 months is them taking a chance. 

[nathrix]

Say what you like about Specialized and the price and whatever else, but this is exactly one of the reasons I bough it:

https://www.specialized.com/za/en/warranty

Warranty

GLOBAL WARRANTY POLICY

At Specialized, our first guiding principle is that "The Rider is the Boss." Our priority is to serve our riders with the most innovative cycling products in the world, and to stand behind the products that we sell. For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies. It's simple, too:

• We stand behind our frames—forever. This means we offer a lifetime warranty to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks. This includes seatstays and chainstays on full-suspension bikes.

• Just like our frames, Roval wheels are warrantied for life.

Edited June 11 by nathrix

[Ruben101]

What do scott classify as "maintenance " minor service? Major? And is this maintenance once per year?

[ChrisF]

12 minutes ago, nathrix said:

Say what you like about Specialized and the price and whatever else, but this is exactly one of the reasons I bough it:

https://www.specialized.com/za/en/warranty

Warranty

GLOBAL WARRANTY POLICY

At Specialized, our first guiding principle is that "The Rider is the Boss." Our priority is to serve our riders with the most innovative cycling products in the world, and to stand behind the products that we sell. For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies. It's simple, too:

• We stand behind our frames—forever. This means we offer a lifetime warranty to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks. This includes seatstays and chainstays on full-suspension bikes.

• Just like our frames, Roval wheels are warrantied for life.

 

And ?

 

Do they require a service record ?

 

Services by an authorised dealer ?

 

PS - My Giant has the same lifetime warrantee on the frame ... only if you records of servicing by authorised dealers

Edited June 11 by ChrisF

[sirmoun10goat]

What does servicing have to do with crack in the frame? Sure, ceased bearings can be tight and damage the rear triangle, but what about the top tube, down tube, seat stay etc. This whole concept of servicing a bike to pretext a frame seems odd. When you take you car in for a service, I can assure you they are not checking the chassis for cracks/damage. They look at the mileage and do what the service book says

[betaboy]

Eish… they they trying to get off Scott free! 😅 it’s part of their brand culture. Sorry boss.

[ChrisF]

9 minutes ago, sirmoun10goat said:

What does servicing have to do with crack in the frame? Sure, ceased bearings can be tight and damage the rear triangle, but what about the top tube, down tube, seat stay etc. This whole concept of servicing a bike to pretext a frame seems odd. When you take you car in for a service, I can assure you they are not checking the chassis for cracks/damage. They look at the mileage and do what the service book says

 

And yet, I have friends that have had rust issues with cars rejected because of an issue with the service record ....

 

 

Sadly these "terms and conditions" dont make logic sense .... but is used as a get of jail card all too often.

 

 

Best to be SURE about the fine print as it applies to your bike .....

 

 

 

 

 

 

Always laughed at the warrantee terms on a 4x4 .... mine had 500km on the clock when I started the wiring for the fridge and battery system .... warrantee on electrical GONE (now my background, training and qualifications meant I was training people to do similar work... but not an "authorised dealer" to do it on my own vehicle...duh..)

 

As soon as the kitting out started the warrantee was GONE .....

 

But I knew it, and also knew why I bought it.