Naked insurance claim

[Zatek]

I submitted a claim for my damaged bicycle (carbon wheel is a write off with fracture damages to my frame on 2 different places as confirmed by CBR) on the 12 April and still haven't received an outcome.

 

Has anyone struggled with Naked (underwriters are Hollard)?

 

Bike is Giant Propel Advanced SL ISP.  Bike was insured with alu wheels but the night before I swapped the wheels with my friends carbon wheels to test with the intend to buy them from him or buy the same wheels new. Apparently this (the wheels) are were the hold is.

Edited May 13 by Zatek
Information

[Robbie Stewart]

It only makes sense that if you specified alu wheels yet now you want to claim carbon wheels the insurers won't be too keen on that. 

[Zatek]

The insured amount was less than replacement value with or without the varbon wheels. I don't want extra money for the carbon wheels just the insured amount.

[thebob]

If you can't get hold of them directly, try making a fuss on the socials. That usually gets these companies moving

[Jimmy 2.0]

Zatek got naked while on a bike ride.

[Jimmy 2.0]

Its a difficult one. They should at least cover you for the damages to the frame. Declining the claim for the broken wheel i can understand as it isn't yours and your bike was valued without the carbon wheels.

[Zatek]

Problem is the frame alone is already 40% of the insured amount. Waiting for feedback from Look as my pedlas are also bent and suspect the crank is as well. Bike was insured as completed bike if I had any other wheels on it would also have fotten damage on. Does it really take a 6 working days (and counting) to decide?

Even the back tire has gotten a bubble on due to the impact. Breaking surface is bent in and the seating bead is bent outwards and separated from breaking surface.

Edited May 13 by Zatek

[Spafsack]

How did the damage happen, accident?

[Zatek]

Our route goes over railway tracks for ages but think the slabs shifted as after going over them (probably took the wrong line) everybody complained how worse it has gotten all off a sudden. I even told I have a eye witness that was next to road as well.

Edited May 13 by Zatek

[Zatek]

CBR confirmed carbon fracture on head steerer and top tube as well.

[RoadNoob6]

I'm sorry to hear about your crash, and I hope are okay.

My understanding is that you are including wheels that you don't own and did not insure, in your claim. May I ask if I am incorrect?

It would make sense if the insurer is hesitant here, they may offer to cover the frame but not the wheels.

Edited May 13 by RoadNoob6
Grammar

[Skubarra]

1 hour ago, Zatek said:

The insured amount was less than replacement value with or without the varbon wheels. I don't want extra money for the carbon wheels just the insured amount.

I cannot see why the insurer wouldn't pay at least something unless there is a specific exclusion in your policy, but it your bike was underinsured they could possibly only pay a pro-rata part your claim (even if your claim is under the insured amount) - depending on how sharp the claims assessor is.

[Zatek]

I was upfront with my insurer from the start. Rexeived the wheels the night before after 7.00pm so there was no way off updating the item but does it really take 6 days to reach a decision. The frame alone should warrant that the bike be written off so the wheels should even be in consideration according to me as you can not get the frame anymore and the equivalent bike is about double the insured amount.

[Zatek]

If the bike is written off how can they only pay a portion as any wheels.carbon or alu would have been written off. Even the saddle was broken due to the force off the impact.

[Zatek]

At this stage they don't even want to give an indication on what their intentions are on the frame or saddle which makes it even worse.

[Zatek]

I am also still paying for the bikes' insurance as well

 Is this normal practice?