pedal menace Posted July 22, 2009 Share I am not usually the rant and rave type person but one think I do feel strong about is that credit must be given when it is due. A few weeks ago I decided that I have saved long enough to finally build myself a new racing steed using some existing components and buying some new stuff. I really did my research this time around and didn't just blindly go to my usual LBS. I called around 6 bike shops in and around Pretoria and stated that I am serious in buying some top notch bike goodies so tell me what you have. The service I received in general was absolutely SHOCKING!! Some of the bike shops are yet to come back with any sort of offer. Clearly most of these shops are not bothered and assumes revenue and good service do not go hand in hand. Considering that times are tough, as a bike shop owner I will take any potential client seriously. BUT..I am not going to name and shame as this is not what I want to do here. I want this to be a positive thread as one bike shop out of all these shops went the extra 1 million miles to deliver a good service. BESTER CYCLES..you rock! I called them one afternoon, they took my requirements down. Within half an hour I received a call back telling me what they can offer me. The one bike frame I was specifically interested in was unfortunatly not in the shop but only at the supplier in PE (yes Port Elizabeth). No problem the shop said, they will ship it to Pta, allow me to view it and if I do not want it, they will ship it back..ALL ON THEIR ACCOUNT, not mine. Within another hour they called again just to confirm the frame has been packed and is on the way to the airport.2 days later I was called to inform me all is there to be viewed. What a beautiful machine (PIC to follow). From the word go these guys have been professional, friendly and with only one goal in mind: GOOD SERVICE. To Alexander and Jaco, guys keep it up. To the hubbers out there, this is one shop you can really take your business to! NOW...TADA...See my new machine below. Felt F1 SL with SRAM Red. 56cm. Weight: (sit down first) Approx 6.5kg's. Yeeha Link to comment Share on other sites More sharing options...
BaieSukkel Posted July 22, 2009 Share Nice couch. Goes well with the curtains. Bester is my LBS. They are VERY good. P.S. Nice bike as well. Link to comment Share on other sites More sharing options...
AndreZA Posted July 22, 2009 Share and they got the sale. Sometimes I don't get how shops operate. But it's when the shop owner deals with you when you get the good service. It's him that is accountable for the rent and salaries, not the school kid that comes in after school. BTW, Hot bike. Congrats and enjoy her (or him if you bend that way). Link to comment Share on other sites More sharing options...
Red Zone Posted July 22, 2009 Share Sweet looking ride, must be like a rocket, enjoy it. Link to comment Share on other sites More sharing options...
Spinnekop Posted July 22, 2009 Share Also like Bester Cycles. Bit out of my way but I always pop in to say hi to Alexander. Good service and know-how Link to comment Share on other sites More sharing options...
DunMan Posted July 22, 2009 Share Also had only the best service from Alexander at Bester. Link to comment Share on other sites More sharing options...
Spinnekop Posted July 22, 2009 Share O yes....forgot to mention. Nice bike! Link to comment Share on other sites More sharing options...
Andyr249 Posted July 22, 2009 Share Sounds awesome!! Glad to hear there are bike shops around which are willing to still offer excellent service! Link to comment Share on other sites More sharing options...
Harryn Posted July 22, 2009 Share sorry to hijack your thread, but I also wanted to mention a bike shop. DUNKELD CYCLES . What happened is that I was just riding along one morning last week, when my cleat broke, and I was far from home. I phoned my driver and he collected my shoe from me and took it into Dunkeld Cycles, who replaced (an fitted) the cleat on nothing more than trust. This was done by them for a total stranger - I have never dealt with them before. I was very impressed, and grateful. PS : This thread will drive Porky mad. He hates it when we get all soupy about LBS's! Link to comment Share on other sites More sharing options...
Evan Andreou Posted July 22, 2009 Share Nice thread PM and beaut bike. Have only had good experience with Bester Cycles. Alexander is a great bloke and a hubber too Link to comment Share on other sites More sharing options...
Captain Slow Posted July 22, 2009 Share Nice Bike!! Cudos to Bester Cycles!! Link to comment Share on other sites More sharing options...
Evan Andreou Posted July 22, 2009 Share Pedalmenace good to meet you btw Link to comment Share on other sites More sharing options...
HairyLegs Posted July 22, 2009 Share Should we start some poles? For best LBS in JHb, one for PTA, one for CT? Link to comment Share on other sites More sharing options...
pedal menace Posted July 22, 2009 Share I am planning to test ride this racing steed over the weekend. Can't wait! I must admit that the new gear shifting mechanism of SRAM will probably take a while to get used to. It still confuses me.... Link to comment Share on other sites More sharing options...
jungleplaya Posted July 22, 2009 Share Nice one Pedal, for mentioning the LBS. Great to hear positive feedback like this and i think the LBS REALLY deserve the mention. Many happy sMILEs on your new steed Link to comment Share on other sites More sharing options...
pedal menace Posted July 22, 2009 Share Well you have my vote for PTA!Thx Wolverine, glad I could add a face to someone well known on the hub! Link to comment Share on other sites More sharing options...
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