Cycle Lab - Bad customer service

[Sammajoor]

Hi, my name is Iwan Coenraad Kemp and my beef is I don't have enough money to buy all the shiny things my heart lusts after.

 

My name is Anton Schreuder and I suffer from the same disposition

[MTB_Roadie]

The OP thinks he has problems? I bought a tube from a well-known bike shop and it went flat! Granted, it was only at the bottom, but I took my bike back to the shop anyway and showed it to the sales-type-of-chap. He said, "Did you try blowing it up again? Were you carrying a bomb?" Where's he get off, accusing me of terrorism? I won't take my business back to them, I tell you!

 

:clap:

[Li Mu Bai]

They don't. Or at least not by an appreciable amount. Most of what is called 'stretch' is due to the cable bedding down in the housing and the housing bedding down at its attachment points.

 

If you install the cable properly and pre-stress it properly, it's possible to eliminate all of this 'stretch'. After that, the only apparent lengthening of the cable occurs slowly over time as the cable wears into the housing.

 

I have to agree with Edman here. Gears catching on a new road bike is possible as the cables bed into housings and all the small ferrules bed into the frame mounts. this would happen in the first few rides. this creates very slight slack in the cable, which may affect shifting.

 

To the original ranter. for heavens sake do yourself a favour and demystify this whole bicycle issue for yourself. Get an elementary mechanics course from Johan at Yellow saddle and save yourself heaps of time and money and frustration. to fix this whole episode would have taken all of 45 seconds if you had educated yourself.

 

My experiences with Cyclelab have been neither here nor there, their pricing doesnt suit me, but the club seems well run and organised.

Edited November 8, 2011 by Rude

[Capcha]

Daaaamn!!! Someone take the steak off the grill. Will that be rare or WELLLL DONE Sir?? Run newby run

Edited November 8, 2011 by exclusive

[Strawberry Mama]

My name is Anton Schreuder and I suffer from the same disposition

 

Hi my name is Anita Schreuder-Prinsloo - I am not a cyclist anymore as I don't have money to buy a new bike.....

[LOOK695]

I thought you were supposed to use Di2 with those .

 

I reckon you could still make a reasonable attempt at it with one of those fourth-hand tools.

Campy all the way

[TNT1]

My name is Anton Schreuder

 

Isn't that a kind of valve?

[TNT1]

 

 

I reckon you could still make a reasonable attempt at it with one of those fourth-hand tools.

 

I bet that's what the table bay beach w@nker was thinking.

Edited November 8, 2011 by TNT1

[Iwan Kemp]

Hi my name is Anita Schreuder-Prinsloo - I am not a cyclist anymore as I don't have money to buy a new bike.....

Hubby spent it all, hey?

[Strawberry Mama]

Hubby spent it all, hey?

No not a hubby in my life, but a daughter wanting to do MTB now.

[AndreZA]

Isn't that a kind of valve?

 

Better to be a valve then a tappit.

 

[Andrew mclean]

Mr Single Track,

I apologies for this poor service! I have chatted to Ben to understand his side of the story. I understand what his reasoning was but

clearly his communication to you was poor.

Ben is Ugandan and his communication style and Vocab is is not always what we would like or expect of him. He does however have many other great qualities that many customers can vouch for.

 

Please contact me [andrew@cyclelab.com 0r 011 7074700] so I can apologies personally and make amends for this poor service.

Please in future contact me and I will guarantee I will sort out any issue long before it needs to go to a public forum.

Andrew McLean

P.S. Whether you are window shopping, spend R1 or a lot more you deserve great service!

[Mojoman]

Sounds a bit short sighted from Cycle Lab, I think most people would understand if the mechanic had said 'look, we are pretty busy right now, give me an hour or so and I will have a quick look to see if adjustment is needed or something replaced, in which case I can't help you today'.

Its something I see/hear quite regularly in the hospitality industry, venues do well and eventually get a little cocky and feel that the client owes them something, when business is bad they tend to buck up and see a bigger picture, unfortunately it can often be too late.

 

The original poster did not purchase that specific bike from CL BUT he has bought another bike from CL and the chances of him ever buying anything (regardless of price!) is pretty slim.

Customers - Yes they can be a pain in the ass (for sure!) but they do pay the bills and unless you are the owner I don't feel a mechanic/sales person should be turning potential future business away.

Edited November 8, 2011 by Mojoman

[Iwan Kemp]

Nice one Andrew, nice to see you getting directly involved. Obviously matters enough to you.

[Clinton1]

I'm new (and will by all accounts, from what I see on here, be ridiculed for being new) but I have read through this thread with interest. Surely it is perfectly acceptable for someone to come and vent on here under a sub-forum specifically named "Rant and Rave". Or are you only allowed to rave if you have less than a certain number of posts and rants are the exclusive preserve of regulars?

 

Two side to every story, I find it hard to believe that it played out the way he described, the labrats are not unreasonable.

 

He has now chosen to go public with this issue before trying to resolve it with Andrew and now they must jump because he is badmouthing them on a public platform. Nee my maat...dit werk nie so nie

 

 

I found this comment particularly interesting. What does the poster have to personally gain from this? Yes, you could argue that he is a competitor but you seem to insinuate that he is hoping to benefit directly by doing this and by getting the Cycle Lab owners to jump. How? He has used a pseudonym and in all likelihood this "Ben" fellow will not remember him anyway. He had the bike fixed so they cannot now offer to do this for him. It seems to me that it is rather likely that he felt frustrated by the service he got and felt the need to share it. Good on him. Surely that is what forums are for?

 

You may choose to ignore his one complaint but it is now on record. If someone else comes along and complains about bad service at this branch then you might start wondering about the accuracy of these complaints. Add ten more and there clearly is a problem. You may get great service, but then again you seem to know the owners personally so this is always likely to be the case.

 

And "Andrew", should probably not jump at one complaint like this but as an owner of any business I would take note of it and at the very least chat to my staff.

 

EDIT : After reading further it was interesting to read Andrew's response to this. So it seems all of those jumping to Cycle Lab's defence were indeed wrong as he admits the manner in which the client was told was perhaps lacking. It is great to see him respond directly to the client, and as stated above, take the complaint to heart. Most people will not go to the effort of signing up and complaining just for the hell of it.

Edited November 8, 2011 by Clint_ZA

[Kranswurm]

Booooooorrrrriiiiiiiing

 

You can predict exactly where this post was going from the beginning.