Foxie Posted October 29, 2012 Posted October 29, 2012 This past weekend at the Berg and Bush day 2, I managed to break my Carbon Fibre rear stay on my beloved Trigon Dual Suspension MTB. I called Dave from Leewee's cycles and told him my bike had broken, the immediate response was that he would arrange a replacemnet to be delievered to me at Berg And Bush ASAP. Willie from Trigon drove all the wayfrom JHB to Winterton with a new rear stay for my bike and we managed to replace it late that evening and the bike was ready for the final stage on day 3. This is unbelievable service from Leewee's cycles and Willie from Trigon. Cant thank you guys enough for going that extra 1000 miles for a customer. WELL DONE!!!!! Stretch, Ramrod, ChUkKy and 14 others 17
Tumbleweed Posted October 29, 2012 Posted October 29, 2012 That is excellent service! Great post! Cassie 1
Hairy Posted October 29, 2012 Posted October 29, 2012 This past weekend at the Berg and Bush day 2, I managed to break my Carbon Fibre rear stay on my beloved Trigon Dual Suspension MTB. I called Dave from Leewee's cycles and told him my bike had broken, the immediate response was that he would arrange a replacemnet to be delievered to me at Berg And Bush ASAP. Willie from Trigon drove all the wayfrom JHB to Winterton with a new rear stay for my bike and we managed to replace it late that evening and the bike was ready for the final stage on day 3. This is unbelievable service from Leewee's cycles and Willie from Trigon. Cant thank you guys enough for going that extra 1000 miles for a customer. WELL DONE!!!!! Great Story!
jcza Posted October 29, 2012 Posted October 29, 2012 This past weekend at the Berg and Bush day 2, I managed to break my Carbon Fibre rear stay on my beloved Trigon Dual Suspension MTB. I called Dave from Leewee's cycles and told him my bike had broken, the immediate response was that he would arrange a replacemnet to be delievered to me at Berg And Bush ASAP. Willie from Trigon drove all the wayfrom JHB to Winterton with a new rear stay for my bike and we managed to replace it late that evening and the bike was ready for the final stage on day 3. This is unbelievable service from Leewee's cycles and Willie from Trigon. Cant thank you guys enough for going that extra 1000 miles for a customer. WELL DONE!!!!! WOW! Now that is service. I know where you are buying your next bike....
mazambaan Posted October 29, 2012 Posted October 29, 2012 This is almost unbelievable. Great storey on the service. I hope he gets plenty clients. It's deserved for sure.
Dustbin Dog Posted October 29, 2012 Posted October 29, 2012 (edited) This past weekend at the Berg and Bush day 2, I managed to break my Carbon Fibre rear stay on my beloved Trigon Dual Suspension MTB. I called Dave from Leewee's cycles and told him my bike had broken, the immediate response was that he would arrange a replacemnet to be delievered to me at Berg And Bush ASAP. Willie from Trigon drove all the wayfrom JHB to Winterton with a new rear stay for my bike and we managed to replace it late that evening and the bike was ready for the final stage on day 3. This is unbelievable service from Leewee's cycles and Willie from Trigon. Cant thank you guys enough for going that extra 1000 miles for a customer. WELL DONE!!!!! Eish you must have nice sisters!!!! well done Leewee's cycles and Willie from Trigon Edited October 29, 2012 by Dustbin Dog
Dirtbreath Posted October 29, 2012 Posted October 29, 2012 Fantastic. Sadly this good story wont receive as much attention as the bad news ones.
Tumbleweed Posted October 29, 2012 Posted October 29, 2012 Fantastic. Sadly this good story wont receive as much attention as the bad news ones. A page or two, if we're lucky.
Wet Ears Posted October 29, 2012 Posted October 29, 2012 Foxie was the bike still under warranty? Even if it was I don't think it would ever have crossed my mind to call a store in Joeys (considering the race is in KZN) as I just naturally assume they would say 'well what do you want us to do". Pleasant surprise
Foxie Posted October 29, 2012 Author Posted October 29, 2012 Foxie was the bike still under warranty? Even if it was I don't think it would ever have crossed my mind to call a store in Joeys (considering the race is in KZN) as I just naturally assume they would say 'well what do you want us to do". Pleasant surprise The Bike was still under Warranty and it is a great bike, suppose I was just unlucky. I just called the shop to let them know what bad luck I had as know the guys there pretty well so is was just to inform them on the race. I never expected them to go to all that trouble. But they did and did everything possible to get me going again.
mojopup Posted October 29, 2012 Posted October 29, 2012 Impressive. Mind sharing where this store is? That is amazing service
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