Giordana - Service & Quality Rant & Rave

[leezee]

I purchased a pair of Giordana Ladies Cycle Pants (R1499.99) and a pair of Ladies Cape Storm Shorts (R524.99) on 29-11-2013 at cyclelab fourways.

6 months later (2 weeks ago) I returned to cyclelab to show them the 2 pairs of shorts which have been used as often ( I alternate use) and washed and treated in the same manner. The premium pair -GIORDANA are falling apart and the cape storm pair are used but in good condition.

Despite having taken the effort to return to the store with both pairs, and the purchase document to explain my unhappiness, I was told directly by the Giordana agent 'Ingo' that I had obviously mistreated the Garment. I am shocked ... there is obviously no care for customer service. I purchased a premium product (3 times the cost of the other product) and I expect premium quality, service and customer care. I will never buy Giordana again and I would suggest you think twice before you do.

[428 others]

Welcome to the Hub!

[Trackie]

I have had nothing but excellent service from the Giordana agents. Their kit is also top quality and lasts if you follow the care and washing instructions.

[T-Bob]

That is a surprise on the quality. I've been a big fan of Giordana for years as mid range training kit because they last so well, fit great and are priced very competitively. Maybe take it up with global or try to find another person to talk to at the distributors.

 

Customer service... at times I'm not sure there is much at the moment from the bigger distributors (ASG aside). It seems that most people / companies go on the defence and try to blame the user straight away and push back rather than look at the problem and see it as an opportunity to build a relationship / loyal customer.

[DIPSLICK]

i am very heavy on bibs, because i am heavy, but IMHO they simply cant be beat, i have ones that are years old i still use on my idt, (never out) but i think they bullet proof and worth every cent, i cant comment on warranty as i have never had a set fall apart on me

[DIPSLICK]

I have had nothing but excellent service from the Giordana agents. Their kit is also top quality and lasts if you follow the care and washing instructions.

 

BOOM

[T-Bob]

i cant comment on warranty as i have never had a set fall apart on me

 

Ditto.

[Stoffies1]

Assos only buy Assos..... Its that simple!!!

[DIPSLICK]

Assos only buy Assos..... Its that simple!!!

THEY ARE VERY GOOD BUT I DONT THINK THE PRICE DIFFERENCE BETWEEN ADD UP

[Spinnekop]

Assos only buy Assos..... Its that simple!!!

 

Assos also wears out very quickly if you don't follow their instructions.....which is not "run of the mill" type of washing I might add....

[Spinnekop]

THEY ARE VERY GOOD BUT I DONT THINK THE PRICE DIFFERENCE BETWEEN ADD UP

 

Dips.....If you look at their Bibs and Jackets....same price these days. Giordana had a bit of an increase which, sadly, puts them out of range for me at the moment.

 

There is only ONE bib from Assos that is stupid expensive and outprice everything out there......the rest....not "bad" compared...

[quintonb]

I have 2 pairs of Giordana bib shorts, had them for over 3 years.

Never had any issues and I would buy them again, great value for money.

[DIPSLICK]

Dips.....If you look at their Bibs and Jackets....same price these days. Giordana had a bit of an increase which, sadly, puts them out of range for me at the moment.

 

There is only ONE bib from Assos that is stupid expensive and outprice everything out there......the rest....not "bad" compared...

YOU RIGHT, I HAVENT BOUGHT IN SOME TIME, i am still using my freebies i got from joberg2c (craft) those craft actually that specific range are also bullet proof, but i havent a clue what they cost because last time i bought bibs was looooong ago because the just dont die Giordana

Edited July 15, 2014 by DIPSLICK

[Sharkie 2]

I purchased a pair of Giordana Ladies Cycle Pants (R1499.99) and a pair of Ladies Cape Storm Shorts (R524.99) on 29-11-2013 at cyclelab fourways.

6 months later (2 weeks ago) I returned to cyclelab to show them the 2 pairs of shorts which have been used as often ( I alternate use) and washed and treated in the same manner. The premium pair -GIORDANA are falling apart and the cape storm pair are used but in good condition.

Despite having taken the effort to return to the store with both pairs, and the purchase document to explain my unhappiness, I was told directly by the Giordana agent 'Ingo' that I had obviously mistreated the Garment. I am shocked ... there is obviously no care for customer service. I purchased a premium product (3 times the cost of the other product) and I expect premium quality, service and customer care. I will never buy Giordana again and I would suggest you think twice before you do.

Did you follow there washing instructions? I know even the top of the line 1st Ascent bibs come with a bag to was the pants in

[428 others]

Assos only buy Assos..... Its that simple!!!

 

I'd rather spend my money on Giordana

[T-Bob]

I'm worried now... I've just always put them in the wash, straight after getting ion the door, on cold, 35 minute speedy wash and a little super natural, organic, kiddies wash stuff. No spin. Hang them up. Done.

 

Assos, Castelli, Girodana, Craft all the same and sometimes even in the same load together. I'm surprised I haven't been struck down by the cycling gods for my blatant heresy.